Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Lee M.
Unfollow Lee M.
Share Review
Report Review

Ordering
August 9, 2021

I have tried many different ways to order items (4 different credit cards, all valid, and PayPal). Nothing will go through. I have ordered items in the past. They were exactly what I ordered, just very small. I have looked at a number of possible customer support options but none allow me to actually contact them. I've been in a loop with no resolution so far.

Date of experience: August 8, 2021
Wish C. Wish Rep
over a year old

Hi Lee. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Louisiana
1 review
2 helpful votes
Follow Tyrone T.
Unfollow Tyrone T.
Share Review
Report Review

Wish has done it to me again! I was sold two phones which were advertises as iphone 12. I get the phones and take them to multiple phone stores and no one could even describe to me what type of phone's they are. Not only that they don't even work. I tried charging and they dont even power up. They refuse to refund my money and the way their customer support is set up is beyond stupid to me. The support computer generated assistant keep asking the same question overe and over. Never getting the opportunity to "speak" to a real live agent to straighten out situations is very irritating. I'm out of $250 and they have no desire to assist me in hurting my money back. I will not be making any more purchases from this company. I'm actually about to totally delete thre app from my phone. You won't get another opportunity to burn me. All i can do is Wish them well. BE CAREFUL WHAT YOU BUY IN THIS SITE. EVERYTHING THAT SHINES ISN'T GOLD.
SINCERELY BAMBOOZLED

Date of experience: August 8, 2021
Wish C. Wish Rep
over a year old

Hi Tyrone. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Pennsylvania
1 review
1 helpful vote
Follow Nina G.
Unfollow Nina G.
Share Review
Report Review

I ordered a 2XL but the waist on the skirt was 24 in. Not
Same as picture either. Crazy. Had to cut the elastic
To make it fit

Date of experience: August 7, 2021
Wish C. Wish Rep
over a year old

Hi Nina. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
0 helpful votes
Follow Wish S.
Unfollow Wish S.
Share Review
Report Review

Speechless
August 6, 2021

WISH.com IS THE WORST COMPANY I CANT BELIEVE THIS HAS BEEN ALLOWED TO STAY OPEN. NOTHING BUT FALSE ADVERTISING. NO ONE DOES ANYTHING ABOUT IT OR TRY BUT MYSELF. NO PHONE NUMBER. JUST THE NON-AMERICAN CAUCASION WANNA BE AND ONLY CARE ABOUT GETTING YOUR MONEY. HUGE LET DOWN OUR GOVNT. LETS THIS AND RELATED SCAMS CONTINUE. BUT I LESRNED MY LESSON ON THIS AS WELL AS THE ETHNICITY THESE FOLKS EMBARRASS THEIR KIDS BY DOING, BUT THEN GO PRAY MORE THAN AVG. IT SEEMS LOL.

BET THIS REVIEW DOESNT GET POSTED…

SPENDING A MAJORITY OF MY TIME, EFFORT, MONEY AND CONNECTIONS SHOWING ALL HOW OTHER WEBSITES ARE HIGHLY RECOMMENDED AND WISH.COM A HUGE CAUTION AND SCAM. ALONG WITH LEGAL OPTIONS GETTING SOMETHING CHANGED OR SHUT DOWN.

+2
Date of experience: August 5, 2021
Wish C. Wish Rep
over a year old

Hi there. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
1 helpful vote
Follow Neha V.
Unfollow Neha V.
Share Review
Report Review

I am not a regular customer of wish. I ordered few things of 95$ by mistake. At the same time i cancel the order. Next day i saw the block my account. I sent them e mail. They revert when you will receive the items, you can send back to us. I received things but after that they stop reverting to my e mails. The things are of cheap quality. Such a bad experience to shop with wish.

Date of experience: August 5, 2021
Wish C. Wish Rep
over a year old

Hi Neha, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Saudi Arabia
1 review
0 helpful votes
Follow Attique A.
Unfollow Attique A.
Share Review
Report Review

It's scam
August 5, 2021

I made 2 orders. But after 2 months wait they return me the half payment and told me that the items are not trackable. What is this? It's not a business.

Date of experience: August 5, 2021
Wish C. Wish Rep
over a year old

Hi Attique. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Texas
1 review
1 helpful vote
Follow Elton W.
Unfollow Elton W.
Share Review
Report Review

Don't ever.
August 5, 2021

Never ever again! They will take money and lie to you. I
Spent $200.00 and got one thing.If they are hard up I may donate another large amount of money.

Date of experience: August 4, 2021
Wish C. Wish Rep
over a year old

Hi Elton. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Enzo T.
Unfollow Enzo T.
Share Review
Report Review

A couple times a hit deal would pop up I would buy it only to find out a week or 2 later they refund me for lack of stock.
Other times same thing you buy. They take your money you wait anxiously only to be refunded. Very disappointing. It's a street market online. Very unprofessional not to mention the speed. Horrible. It's garbage dollar store crap. Never again will I buy anything from these morons.

Date of experience: August 4, 2021
Wish C. Wish Rep
over a year old

Hi Enzo. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow Mohd A.
Unfollow Mohd A.
Share Review
Report Review

Don't buy from wish
August 4, 2021

All items I've ordered from them are damaged, used or poor quality... it a store of garbage, don't buy from this site...

Date of experience: August 4, 2021
Wish C. Wish Rep
over a year old

Hi Mohd. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
1 helpful vote
Follow Zvi W.
Unfollow Zvi W.
Share Review
Report Review

Unreliable and unprofessional!
I've ordered four times:
The first order came on time with all the items.
The second order, was first approved, but was cancelled by the site a week later, because they didn't actually get the items.
The third one, I received only half the items I ordered.
The forth order, appears on the site as if it's been picked up two days ago, though I never got a notice it arrived.
DON'T SHOP HERE!

Date of experience: August 3, 2021
Wish C. Wish Rep
over a year old

Hi Zvi. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

AE
1 review
0 helpful votes
Follow Anam F.
Unfollow Anam F.
Share Review
Report Review

Regarding delivery
August 2, 2021

It was such a bad experience of my life I don't want any more buying from wish it's really worse, it is pathetic time waisting and money waisting experience for me I am done with this $#*! hole experience such a bad service still waiting from a month and no one is taking care of customers no response from wish only a mail and it's same rpl as system is operating even in help line I am not suggesting any one to buy from here never ever I was not ready to give one star to them even but it's not submitting my review

Date of experience: August 2, 2021
Wish C. Wish Rep
over a year old

Hi Anam. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Tim J.
Unfollow Tim J.
Share Review
Report Review

Wish reviews
August 2, 2021

There bull $#*! I see the same guys reviews word for word on different items. And also even reviews that don't even relate to the product. Total BS

Date of experience: August 2, 2021
Wish C. Wish Rep
over a year old

Hi Tim. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
0 helpful votes
Follow Cameron R.
Unfollow Cameron R.
Share Review
Report Review

Untrustworthy
August 2, 2021

Do not I repeat do not waste your money yea it may seem cheep but often the quality is cheep they are the king of false advertising they will get u to pay what u think is a good price for a way worse item and it will always be late by a lot if you get it. And u might be thinking oh well couldn't u get in touch with customer support nope it is usually a robot that will not help u with $#*!.

Date of experience: August 1, 2021
Wish C. Wish Rep
over a year old

Hi Cameron, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

AE
1 review
0 helpful votes
Follow Huda A.
Unfollow Huda A.
Share Review
Report Review

Very bad experience with wish! I did my order for many items & supposedly will arrive altogether, paid for shipping, but didn't say there will b extra charge for delivery! They keep sending order one by one even if it is small parcel! Each time I have to pay 31 Dhs which cost me more than what I order.

Date of experience: July 31, 2021
Wish C. Wish Rep
over a year old

Hi Huda. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Australia
1 review
0 helpful votes
Follow James R.
Unfollow James R.
Share Review
Report Review

I have just refurbished my house, ordered mostly online, all the products arrived within time (Including overseas orders) and for the most part the products were as pictured and in some cases better. Then my order arrived today from wish! I ordered pillow cases and fake tulips, the packaging was almost laughable, the products were stuffed into black bags, and the tulips were completely bent! The pillow cases were stuffed inside separate plastic bags, inside the black bags, and when opened were completely creased and the quality of the products, would have made the Reject Shop look the other way! In fact the products were so bad that they are now sitting in my bin, what makes this worse is I dropped $54 on this crap! Including delivery! Wish is an absolute disgrace, and should be shut down, the nefarious nature in which they do business serves as a cautionary tale!

Date of experience: July 29, 2021
Wish C. Wish Rep
over a year old

Hi James. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Morocco
2 reviews
0 helpful votes
Follow جميلة ا.
Unfollow جميلة ا.
Share Review
Report Review

تقييم
July 31, 2021

اثمنة جد رخيصة... صور مخادعة جدا للواقع لكن يمكن ان تصادف اشياء جد جميلة بأثمنة جد رخيصة... عاى حسب الطلب..

Date of experience: July 29, 2021
Wish C. Wish Rep
over a year old

Hi جميلة. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
5 reviews
0 helpful votes
Follow John T.
Unfollow John T.
Share Review
Report Review

I ordered a Mystery BOX of Ten Mechanical Watches, and received ONE LOUSY QUARTZ watch! Wish says my package was delivered. When I told them what happened, they said they need more details. My money is simply stolen, and there isn't a thing I can do about it except scream at the top of my lungs!

Date of experience: July 29, 2021
Wish C. Wish Rep
over a year old

Hi John. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

North Carolina
1 review
0 helpful votes
Follow Stacey D.
Unfollow Stacey D.
Share Review
Report Review

I purchased what was supposed to be a Samsung Galaxy S30 from the wish.com app. After receiving the phone I tried to activate it on my cellphone carrier network, but couldn't. So I contacted Samsung Electronics Corporation to find out why I'm having trouble activating the device. They informed me that they make no such model, and was only up to the S21. I immediately contacted wish support through the app, and explained the problem through the automated response system. I got a response 3 days later requesting pictures of the device along with some other information. I got another response 3 days later giving me no definitive answers or relief for my issue, which is a FULL REFUND AND THE SELLER HAS TO PAY THE RETURN COST, NO EXCEPTIONS! It's been weeks with no end in sight. A STIFF WARNING, DON'T PURCHASE ANY ELECTRONICS FROM WISH.COM!

Date of experience: July 28, 2021
Wish C. Wish Rep
over a year old

Hi Stacey. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
6 reviews
15 helpful votes
Follow Sergei S.
Unfollow Sergei S.
Share Review
Report Review

Wrong item was sent. After dealing with their ridiculous CS, I received a refund but not correct item.

Date of experience: July 28, 2021
Wish C. Wish Rep
over a year old

Hi Sergei. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Nigeria
1 review
1 helpful vote
Follow Temitope A.
Unfollow Temitope A.
Share Review
Report Review

Scam!
July 28, 2021

I order an hair and an hairnet came! No refund and they insist I bring the shipping pack that was thrown away! Can't you ask buyer to send. I hate wish now

Date of experience: July 28, 2021
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.