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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Ohio
1 review
1 helpful vote
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Money rip off
February 6, 2022

Ordered a product off of wish did not receive the product customer service told me it had been sent to me which it hadn't ended up paying for it so I won't use wish no more I'll use Amazon and eBay

Date of experience: February 6, 2022
Wish C. — Wish Rep
over a year old

Hi James. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Louisiana
1 review
0 helpful votes
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Wish or Spreetail
February 6, 2022

I made one order 1,000 watt speakers. Spreetail sent 500 watt and 1,200 watt. If that wasn't bad enough the next day one of them used my card and made another order for $400 speakers. I did not make. I think Spreetail did it because more speakers from them. I wasn't happy with what they sent the first time. Why would I order from them again?
I don't trust them to get my money back with all the bad reviews. STAY AWAY FROM BOTH CROOKED COMPANIES!

Date of experience: February 6, 2022
Colorado
5 reviews
3 helpful votes
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It never came? Oh, must be from Wish.
February 6, 2022

60% of the time, you won't receive the products you paid individual (and more expensive than the product) shipping and waited a month for from China. The other 40% will be wrong, similar, broken or USED. I received an open and used eyeshadow. They don't have an option for open or used, so I chose a random return reason for their chat bot, then provided an explanation and pictures of the open, used and wrong product. SIX days later, the guy tells me it is what I ordered (based of the chat bot option) and says have a good day. I've kept 3 of 12 orders, never received 4/12, and the rest was garbage. 0/10 would not recommend.

Date of experience: February 6, 2022
GB
2 reviews
4 helpful votes
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Not a photo of the item
February 5, 2022

The item I ordered from a picture was not the item I received. I received a very cheap and very inferior item. NOT HAPPY!

Date of experience: February 5, 2022
Wish C. — Wish Rep
over a year old

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
10 reviews
4 helpful votes
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A site for everyone
February 6, 2022

This site has just about everything for everyone, from clothing to tools, hobby accessories and DYR needs and more! All at prices that won't break the bank. Their site is very user friendly as it has a search box top right so it speeds up your search and has a wish button to save your searches in for later viewing. Shipping is timely and flexible. They also have a no haggle return policy that looks after customers. I have personally been with this site over a year and made many purchases through them and have been more than satisfied. I find this site fun and rewarding as you never know what you may find!

Date of experience: February 5, 2022
Canada
1 review
0 helpful votes
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Pieces were junk
February 3, 2022

I am sorry to admit it, but I am the one who bought 2 items on wish.com. Both pieces were junk. One - USB thumb drive physically damaged USB post on my laptop, second - 8TB external drive just stopped working and looks like there is no warranty for it. Never ever I will buy from these guys.

Date of experience: February 3, 2022
Wish C. — Wish Rep
over a year old

Hi Jaromir. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Colorado
2 reviews
0 helpful votes
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DON'T TAKE A CHANCE. When I ordered I was sure it said free shipping for over $50. I spent more than that and was charged a total of $300 for shipping. I was stupid and didn't pay attention when my card was charged. I emailed a couple days later when I realized and tried to cancel the order and all I got was an email asking if my problem had been resolved. I responded NO, and heard nothing else. I waited at lease 6 weeks for my items. Part of the order arrived fine. The rest didn't come and I received some ugly slippers. I sent an email to report the problem and have heard nothing. I WILL NEVER ORDER FROM WISH AGAIN.

Date of experience: February 1, 2022
New York
3 reviews
0 helpful votes
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Do your research
February 1, 2022

There's no government or central bank that backs this virtual money. It is possible to purchase products and services with "crypto," convert it to traditional currencies on digital exchanges, and even withdraw cash from specialist ATMs using "crypto." The value of virtual currencies, on the other hand, is fully determined by supply and demand, as opposed to money guaranteed by the government. This may lead to dramatic fluctuations in prices, resulting in large profits or losses for investors. Traditional financial instruments like stocks, bonds, and mutual funds are subject to significantly more regulatory oversight than cryptocurrency investments. In the last few years, cryptocurrency fraud has made a massive leap forward. There were over 6,800 complaints of cryptocurrency investment frauds from October 2020 through March 2021, up from 570 in the same time a year earlier, according to FTC statistics. Compared to the previous year, reported losses increased by a factor of 10, reaching almost $80 million. I recommend cryptoprimesolutions agency for recovery of lost fund due investment scams. You can contact them through "cryptoprimesolutions-@-aol-dot-com" Get your money back with exclusive hints and trends on cryptocurrency.

Date of experience: February 1, 2022
New Zealand
1 review
0 helpful votes
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Have ordered 5 items. Three arrived as wrong model, one was faulty and looks to be a fake, the last one was too small for standard fit on common household items.

Hopeless customer service on the faulty/fake item, simply no response

Date of experience: February 1, 2022
Canada
1 review
0 helpful votes
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Crap
January 31, 2022

Very cheap product. Bought a nose ring that infected my nose and the nose ring turned black. Rochelle in customer service disconnected chat.

Date of experience: January 31, 2022
Wish C. — Wish Rep
over a year old

Hi Sonyia, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

South Africa
1 review
0 helpful votes
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Solar Regulator
January 29, 2022

I ordered in Nov21. Message from wish that it arrived 6th December in SA. Track no of P Office.
BUT still up to today 29th Jan 2022
Nothing.
Bad bad bad

Date of experience: January 29, 2022
Wish C. — Wish Rep
over a year old

Hi Wouter. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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SCAM DONT TRUST
January 29, 2022

My mom ordered a musical keyboard for me. But guess what? In that mumbo jumbo of a title not ONCE did they mention it was just STICKERS! FOR 6 MONTHS I WAITED FOR STICKERS! (And she bought some pants that were 3 sizes too small.) SCAM!

Date of experience: January 29, 2022
Wish C. — Wish Rep
over a year old

Hi Wont. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Illinois
1 review
0 helpful votes
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SCAM
January 29, 2022

I've never done business with this'company'
I don't know who they are. They've attempted to scam my account for $188.32. They suck

Date of experience: January 28, 2022
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Ohio
3 reviews
0 helpful votes
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Fraud
January 28, 2022

Wish is committing fraud with items that are expensive in other places, supposedly they send them but to a different address than yours, when the tracking number is delivered and you call to report that you did not receive it, they tell you that they cannot make a refund because It shows that it was delivered and when he tells him that he contacted the post office and they told him that it was delivered to another address, he tells him that unfortunately they can't do anything because it appears delivered.

Date of experience: January 28, 2022
Wish C. — Wish Rep
over a year old

We're here to help, Jose! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

South Carolina
1 review
0 helpful votes
Follow T J.
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If this company has scammed this many people and so many of you have proof, I dont know if it's possible, but I would check into a class action law suit honestly. Glad I did my research. Good luck.

Date of experience: January 28, 2022
Hawaii
4 reviews
17 helpful votes
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Not able to track late shipment, terrible service, website. This website is based in China but that is not clear until you try to find a lost shipment..

Date of experience: January 25, 2022
Wish C. — Wish Rep
over a year old

Hi Arthur. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New York
1 review
15 helpful votes
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STAY FAR, FAR AWAY
January 24, 2022

To put a very long story short, I bought a leotard from them. It was too small. I returned it using the shipping label they sent me. It's four months later, I haven't received a refund, and their customer service reps keep ghosting me. They obviously don't know how to solve the problem, so they keep not answering my request for my money back. Stay far away from this scam. Order directly from AliExpress, Amazon, anywhere else. Don't touch Wish.com

Date of experience: January 24, 2022
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
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$#*! customer service
January 22, 2022

I order some items
But they never arrived to my house
I call the usps and they said it was
Delivered to someone else
That's how they shipped it
Not to me. So people don't order from Wish because they still your money
Never again $#*! Wish rate 0

Date of experience: January 21, 2022
Wish C. — Wish Rep
over a year old

Hi Juan. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

West Virginia
1 review
0 helpful votes
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Horrible service
January 20, 2022

This is the absolute worst company I have ever shopped from! They have little to no customer service. Their products are never as they are pictured on the site. The shipping is beyond acceptable. If I could give no stars I would!

Date of experience: January 20, 2022
Wish C. — Wish Rep
over a year old

Hi Tommy, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
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No customer service
January 19, 2022

I have been a wish customer for a while. Lot of product I received is totally different than what described.
I recently ordered portable charger. I never received package. Try to contact them several time about it. Never received an response from them. They totally don't care about their customer.
I will never use them again
Shopping with your own risk

Date of experience: January 18, 2022
Wish C. — Wish Rep
over a year old

Hi Bao. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.