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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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Ordered a product off of wish did not receive the product customer service told me it had been sent to me which it hadn't ended up paying for it so I won't use wish no more I'll use Amazon and eBay
I made one order 1,000 watt speakers. Spreetail sent 500 watt and 1,200 watt. If that wasn't bad enough the next day one of them used my card and made another order for $400 speakers. I did not make. I think Spreetail did it because more speakers from them. I wasn't happy with what they sent the first time. Why would I order from them again?
I don't trust them to get my money back with all the bad reviews. STAY AWAY FROM BOTH CROOKED COMPANIES!
60% of the time, you won't receive the products you paid individual (and more expensive than the product) shipping and waited a month for from China. The other 40% will be wrong, similar, broken or USED. I received an open and used eyeshadow. They don't have an option for open or used, so I chose a random return reason for their chat bot, then provided an explanation and pictures of the open, used and wrong product. SIX days later, the guy tells me it is what I ordered (based of the chat bot option) and says have a good day. I've kept 3 of 12 orders, never received 4/12, and the rest was garbage. 0/10 would not recommend.
The item I ordered from a picture was not the item I received. I received a very cheap and very inferior item. NOT HAPPY!
Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
This site has just about everything for everyone, from clothing to tools, hobby accessories and DYR needs and more! All at prices that won't break the bank. Their site is very user friendly as it has a search box top right so it speeds up your search and has a wish button to save your searches in for later viewing. Shipping is timely and flexible. They also have a no haggle return policy that looks after customers. I have personally been with this site over a year and made many purchases through them and have been more than satisfied. I find this site fun and rewarding as you never know what you may find!
I am sorry to admit it, but I am the one who bought 2 items on wish.com. Both pieces were junk. One - USB thumb drive physically damaged USB post on my laptop, second - 8TB external drive just stopped working and looks like there is no warranty for it. Never ever I will buy from these guys.
Hi Jaromir. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
DON'T TAKE A CHANCE. When I ordered I was sure it said free shipping for over $50. I spent more than that and was charged a total of $300 for shipping. I was stupid and didn't pay attention when my card was charged. I emailed a couple days later when I realized and tried to cancel the order and all I got was an email asking if my problem had been resolved. I responded NO, and heard nothing else. I waited at lease 6 weeks for my items. Part of the order arrived fine. The rest didn't come and I received some ugly slippers. I sent an email to report the problem and have heard nothing. I WILL NEVER ORDER FROM WISH AGAIN.
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Have ordered 5 items. Three arrived as wrong model, one was faulty and looks to be a fake, the last one was too small for standard fit on common household items.
Hopeless customer service on the faulty/fake item, simply no response
Very cheap product. Bought a nose ring that infected my nose and the nose ring turned black. Rochelle in customer service disconnected chat.
Hi Sonyia, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I ordered in Nov21. Message from wish that it arrived 6th December in SA. Track no of P Office.
BUT still up to today 29th Jan 2022
Nothing.
Bad bad bad
Hi Wouter. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
My mom ordered a musical keyboard for me. But guess what? In that mumbo jumbo of a title not ONCE did they mention it was just STICKERS! FOR 6 MONTHS I WAITED FOR STICKERS! (And she bought some pants that were 3 sizes too small.) SCAM!
Hi Wont. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I've never done business with this'company'
I don't know who they are. They've attempted to scam my account for $188.32. They suck
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Wish is committing fraud with items that are expensive in other places, supposedly they send them but to a different address than yours, when the tracking number is delivered and you call to report that you did not receive it, they tell you that they cannot make a refund because It shows that it was delivered and when he tells him that he contacted the post office and they told him that it was delivered to another address, he tells him that unfortunately they can't do anything because it appears delivered.
We're here to help, Jose! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
If this company has scammed this many people and so many of you have proof, I dont know if it's possible, but I would check into a class action law suit honestly. Glad I did my research. Good luck.
Not able to track late shipment, terrible service, website. This website is based in China but that is not clear until you try to find a lost shipment..
Hi Arthur. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
To put a very long story short, I bought a leotard from them. It was too small. I returned it using the shipping label they sent me. It's four months later, I haven't received a refund, and their customer service reps keep ghosting me. They obviously don't know how to solve the problem, so they keep not answering my request for my money back. Stay far away from this scam. Order directly from AliExpress, Amazon, anywhere else. Don't touch Wish.com
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I order some items
But they never arrived to my house
I call the usps and they said it was
Delivered to someone else
That's how they shipped it
Not to me. So people don't order from Wish because they still your money
Never again $#*! Wish rate 0
Hi Juan. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
This is the absolute worst company I have ever shopped from! They have little to no customer service. Their products are never as they are pictured on the site. The shipping is beyond acceptable. If I could give no stars I would!
Hi Tommy, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I have been a wish customer for a while. Lot of product I received is totally different than what described.
I recently ordered portable charger. I never received package. Try to contact them several time about it. Never received an response from them. They totally don't care about their customer.
I will never use them again
Shopping with your own risk
Hi Bao. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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Hi James. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.