Wine InsidersReviews 1,041

I placed an order for 24 bottles of wine for an upcoming event and only received 9 of the bottles. When I called, I was told I would get a tracking number in 24 hours. Well here we are 72 hours later and no tracking number, so I called again and I was told the wine is NOT IN STOCK! I was also told by the customer service rep that they received an overwhelming number of calls for the same thing... Over sold wine while fully charging my credit card for wine not in stock. I had been purchasing wine from them for years, but no more. I don't like being mis-lead and lied to. Stay away from this SCAM OPERATED COMPANY!

Disclosure- haven't even tasted the wine yet but...
The prices that the Wine Insiders claim are retail prices are quite a bit higher than what I have researched them to be. Retail prices are in line with the selling price on Wine Insiders prices- so you really aren't saving much. I did not get the wine opener as well. I'll have to see what customer service states. I think I'm a one and done unless the wine knocks me out and I continue ordering.

Ordered off Brad's Deals, case shipped plus free air pressure opener. Arrived fairly quickly but no opener as promised. Checked order, it was listed. Called right away and was told by customer noservice that they could not help, they only take orders outside m-f 9-4. Called back Monday was told it should be in the case, where exactly would there be room in a sealed case of wine for a hidden oversized opener? Then was told it was a distributor error but they could not send it alone. I could order more or have a discount off future full priced orders. Was told I want to just send back the case as part of the satisfaction guarantee. She said fine. I guess sending a case of wine twice because of your error is better business than completing the order as promised to a new customer. As I waited for the return label to be sent I was called again. They are now willing to send the opener but it will take a few weeks. So the fragile wine that required a signature was sent in 48 hours but the bottle opener takes several weeks? My guess is that you ran out and don't expect customers to be annoyed. Horrible customer service either way. Can't rate the wine as its all going back but researched a couple and the reviews are very mixed.

First time ordering from Wine Insiders. My package was damaged in shipping(they use Fed Ex as their carrier). I WAS in fact notified of the damage. However, was NOT notified my package was sent back to shipper. I have Been waiting at home to sign for my wine. After talking to Fed ex and then calling Wine Insider's customer service. I was told my package had been sent back. I was Not given this notification. The man (Shawn) in customer service felt the need to explain to me in an extremely condescending tone how to use tracking info. As if I walked straight out of a cave. He told me it was my responsibility to call Wine Insiders back and request a new shipment since my first order was damaged. I was under the impression all of this would've been handled by them since I'm a paying customer. Or at the VERY least, been told my package had been sent back, instead of wasting my day off waiting around at home for the package. I asked if this info is listed under their customer service potion on the Wine Insiders site, he said no. So, I guess I should start learning Telepathy. I said that once a shipment is damaged & returned back to them their warehouse can take up to two weeks to notify them and send out a new package to the sender. I explained this was my first purchase from them & probably my last. He told me when I got off the phone my wine would be here in 3 business days. Guess I better clear my schedule now to begin the waiting process again. Ridiculous.

I've been getting wine from Wine Insiders (not their club) for a couple of years now (I belong to two other clubs). I've never paid shipping for wine insiders, which I love. I've been able to try out good wines from all over the world, which I may never have done if I went to the local wine shop. I've been able to reorder wines I like when they have specials at reasonable prices. I can get sparkling wine which you rarely get with other wine clubs. When I first started with them, when they sent me the wrong wine, they simply sent me the right wine. I think they've probably changed that policy now, since I got a wine credit when there were two bottles missing from my case. My only beef with them is that when I called recently to get a credit for a wine we didn't like, is that if you purchased it more than 6 months ago, "satisfaction guaranteed" no longer applies! We live in Texas, so don't order wine during the summer. 100 degrees can't be good for wine! We order plenty during the winter to make it through until October. So, how do I keep track of what we ordered and when? This rule they have is in their "Terms and Conditions" section-the fine print. So, the perfect wine company ruins their rating with their fine print. This hasn't stopped me from getting their wine. I just ordered two cases on one of their 35% off deals-no shipping-I chose the 30 bottles of wine I wanted at reasonable prices. So 5 stars for their wine quality and price point and 1 star for their "satisfaction guaranteed" policy.

I was referred to them by Groupon and tried their Red Wine sampler offer. First they slam you with an extremely high shipping price, then they take forever to send you the wrong bottles of no-name wines. In my selection there were 4 whites which I did not order and all the red were duplicates of another. So, I made this known and "Philip H." took my "case". His "solution" was to get me a credit on my next order. Seriously? How would this condescending twat think I'll ever order from them again? So I donated the whole shipment to the homeless so they will have a great New Years part. Horrible. Stay away - I wish I could warn more people.

I was skeptical purchasing from WineInsiders based off of the previous reviews on this page. However, I had already purchased a gift card through Groupon & figured afterwards if WineInsiders is really a scam then oh well, no big loss to my wallet. I placed my order for 6 Gold Winner bottles of wine on a Friday. Few days later I received my shipping notification, & then the following Thursday it arrived at my door via UPS. All 6 bottles were correct & accounted for. I am sorry to hear others had an awful experience. However, my experience was beyond perfect & I have no doubt I will be ordering from them again.