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Wine Insiders Reviews Summary
Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.
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It's deceptive to have a photo of a corkscrew kit and written in bold font: "corkscrew kit in a lovely wood box" on the sign-up page, when it's not a sign-up gift. I opened the first bottle of wine today and it's not good - it's sour and bitter, not something I would buy again. I'll open more bottles later on and give more feedbacks.
Tried to change delivery date immediately after ordering and was told it cant be done... seriously? If it hasnt even shipped out, why the problem? Bad customer service... dont care attitude!
Hi Patricia R.,
Thank you for taking the time to provide this feedback, and I'm sorry to hear about the experience you had. While we are unable to delay shipments on our end due the speed that our orders are processed, there are still options that should have been provided to you. Once FedEx has possession of your order, you do have the option to request a vacation hold. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at [email protected].
Sincerely,
Wine Insiders
Bought their Group-On Deal.
The taxes and other charges were not mentioned in addition to their shipping charges. I used to buy from them every year for Christmas. I will never purchase again.
Hi David W.,
Thank you for taking the time to provide this feedback, and I do apologize about any inconvenience you may have experienced. We do make our best effort to make sure the shipping charges per out contract with Groupon are displayed on both the Groupon platform and our page. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at [email protected].
Sincerely,
Wine Insiders
Got a order about a month and a half ago. Did not like any of the 15 bottles. With a Code Wine insiders gave me I was able to get a credit from Groupon and Wine Insiders Compnt be a free shipping. So I ordered a all Red Wine box order this time. 15 bottles. Well got it 2days ago. Now it was to have 5 different wines adding up to 15. "Wholly Buckets"! What do I get! I GOT 6 BOTTLES OF ONE OF THE WINES I DIDN'T LIKE IN THE LAST ORDER! And then 3 bottles of each of the other wines to make the 15 bottle count! SO, BASICALLY I ONLY GOT 4 DIFFERENT WINES! I CALLED AND SHE SAID THEY RAN OUT OF WHAT SHOULD HAVE MADE 3 BOTTLES OF 5 WINES. YUP TOTALING 15 BOTTLES. NEVER AGAIN! YOU GET WHAT YOU PAY FOR... RIGHT? I HOPE YOU GET WHAT YOU THOUGHT YOU ORDERED... GIVE THEM A TRY. YOU MAY HAVE BETTER RESULTS.
Hi Cathy G.,
Thank you for taking the time to provide this feedback, and I do apologize about the experience that you had. Our pre-selected cases do sometimes come with duplicates, but they should be stated up front how many of each wine you received. If you are ever unhappy with a substituted wine you receive, feel free to reach out to us and we will make it right for you. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at [email protected].
Sincerely,
Wine Insiders
Great prices on very drinkable wines. The free shipping and quick delivery are a plus as well. We especially enjoy their red wines.
Hi Barbara S.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you have been enjoying the wines and service! If you ever need any more help, please do not hesitate to contact us at [email protected] or visit www.wineinsiders.com
Sincerely,
Wine Insiders
Have been a member for years, no complaints, very pleased! Large selection to choose from allows experimenting with wines I didn't originally have experience with but found to be quite good. No automatic purchases keeps it very flexible for the customer.
Hi Art G.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you've had a positive experience with all aspects of our service. If you ever need any more help, please do not hesitate to contact us at [email protected] or visit www.wineinsiders.com
Sincerely,
Wine Insiders
WI's customer service was awesome. I'm not someone to call a company and complain (not do I frequently write reviews) but I was aggravated when twice in a row my wine orders included expired coupons for my next order. I called customer service (Al) who provided me with an extension on my promo code and escalated the issue to ensure the warehouse was aware of their error and to correct the issue going forward. At one point, my cell phone cut out and me and Al were disconnected. Incredibly, he called me back in order to continue our call. When does THIS ever happen?! (Never). Oh yeah, the wine is fabulous, the prices are good and delivery is super fast.
Hi Donna H.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that we were able to turn your experience around. If you ever need any more help, please do not hesitate to contact us at [email protected] or visit www.wineinsiders.com
Sincerely,
Wine Insiders
You'd think when you buy a six month package on Groupon you'd get six months but apparently within their fine print, you are automatically enrolled and billed in their subscription package. My seventh month was more expensive than the previous six combined. Disingenuous marketing.
Hi JJ,
Thank you for taking the time to provide this feedback, and I do apologize about any inconvenience you experienced. We do make an effort to provide this information on both the Groupon platform as well as our check out page so that the customer is fully aware of how the Groupon subscription service works. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at [email protected].
Sincerely,
Wine Insiders
To order a case is always a treat and a good surprise. Excellent wine, awesome choices, great prices, wonderful deals and easy and fast delivery.
Love it! Great way to have a good stock for yourself, family or friends. A case is a nice gift too for Christmas for someone special as you can choose all red, all white or a mixture of both., just in case
Hi Nicole T.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you have been enjoying our service. If you ever need any more help, please do not hesitate to contact us at [email protected] or visit www.wineinsiders.com
Sincerely,
Wine Insiders
Prices are more than reasonable, free shipping on 6+ bottles and its to your door in just a few days. If you don't like any of the bottles (which is very rare for me), they will refund or replace with an equivalent bottle of choice. I've been ordering from WI for years... no complaints!
Hi Jennifer B.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you have been enjoying our service. If you ever need any more help, please do not hesitate to contact us at [email protected] or visit www.wineinsiders.com
Sincerely,
Wine Insiders
Was introduced via Groupon. Never disappointed in the wines. The international red are amazing! I have ordered cases of 8 and 15. Shipped right to my door.
Would make great holiday gifts.
Hi Helen C.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you have been enjoying our service. If you ever need any more help, please do not hesitate to contact us at [email protected] or visit www.wineinsiders.com
Sincerely,
Wine Insiders
Hello? My order was damaged in-transit. I am waiting for a replacement order. I am also waiting for a response from your customer care team.
Hello Ron L.,
Thank you for taking the time to reach out and provide this feedback. I do apologize about the delay in shipment and the customer service you experienced. For damaged orders, we do not receive notification until the orders have been returned to the warehouse. Every day, we do run a damage report and contact each and every customer who's order has been damaged in transit so they are able to confirm if they'd like a refund or a reship. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at [email protected].
Sincerely,
Wine Insiders
I have ordered from Wine Insiders several times over the past two years and I am absolutely impressed with this company. The value, selection, and first class customer service will impress you too!
Hi William M.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you have been enjoying our service. If you ever need any more help, please do not hesitate to contact us at [email protected] or visit www.wineinsiders.com
Sincerely,
Wine Insiders
Been buying your wine for five to six years now. The choices are great. You can pick what you want. I never had a problem. I love the free shipping.
I told friends how good it was and they in turn bought from Wine Insiders as well.
Hi Linda V.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you have been enjoying our service. If you ever need any more help, please do not hesitate to contact us at [email protected] or visit www.wineinsiders.com
Sincerely,
Wine Insiders
I ordered 6 bottles of wine. They sent 4 I ordered and substituted 2 without asking or even telling me. Then offered a $15 credit. I can't replace these bottles with $15 and I either have to pay shipping or buy 4 more bottles for free shipping. They sent a Prosecco and a merlot, had they asked, substitution of anything else would have been fine. I despise merlot and Prosecco. That is why I ordered what I wanted, to get what I wanted. I will not be ordering again.
Robin walker
Hi Robin C.,
Thank you for taking the time to provide this feedback, and I'm sorry to hear about the experience that you had.In the unlikely event that a particular wine is unavailable at time of shipping, we may substitute a wine of similar style and of equal or greater value in your shipment. However, if you are unhappy with the wines after trying them we are always here to make it right in a way that is acceptable to you. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at [email protected].
Sincerely,
Wine Insiders
I have ordered from Wine Insider for many years. You get what you pay for. Is it the best wine available, no, but when you pay $ 6-8 per bottle you are not going to serve this for the CEO when he comes to dinner. Is it good enough for a glass by the pool in the summer; most definitely and it will be far better than the $6 bottle from the local grocery store. I have only had one or two bottles that I didn't care for and that was more a taste preference than a quality issue. I have only had one shipping delay in 3 years and the apologized and offered bye a credit on my next order without me asking.
Hi Cammy C.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you have been enjoying our service. If you ever need any more help, please do not hesitate to contact us at [email protected] or visit www.wineinsiders.com
Sincerely,
Wine Insiders
Delivery was very fast, wine is excellent. That's my second time ordering wine from them and won't be the last.
Hi Simone M.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you have been enjoying our service. If you ever need any more help, please do not hesitate to contact us at [email protected] or visit www.wineinsiders.com
Sincerely,
Wine Insiders
My first order was a groupon which went fine; the wine quality was actually not bad for the price. I then ordered a number of bottles off the website that were on sale. I received an email confirming what I had ordered. When the shipment arrived, all the wines were different. I had ordered mostly white wine and what arrived was red. When I called, the agent told me my selections had been substituted because what I ordered was not in stock. He said I would not be able to get the wines I actually ordered, even though when I ordered them they showed as "in stock" and I even received a confirmation email and shipping email with the wines I had selected. He said I could send back the entire case of red wine for a full refund or keep the wines they sent me and he would credit be back $25. I took the credit, although I am still annoyed I didn't receive any of the wines I ordered and I wish someone had told me all my wines were being substituted so I could have canceled the order altogether. With so many other wine company options available this was the last order I will place with Wine Insiders.
Hi Conor S.,
Thank you for taking the time to provide this feedback, and I do apologize about the experience you had. In the unlikely event that a particular wine is unavailable at time of shipping, we may substitute a wine of similar style and of equal or greater value in your shipment. With that being said, you definitely should have not received red wines in lieu of white wines and you should have received communication regarding the change. I do apologize if this was not handled in a way that is up to our standards. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at [email protected].
Sincerely,
Wine Insiders
Placed my order over 10 days ago, I called customer service and they told me they are still packing the bottles - 10 days later?
Then they tell me they don't have the bottles in stock that they already charged me for.
Would never order from this company again!
Hi Lindsey R.,
Thank you for taking the time to provide this feedback, and we apologize for the delay in shipment. Although your order hadn't been shipped out at the time, as a eCommerce company, we still need to charge you for your purchase of wine so that our warehouse can proceed with fulfilling your order. I do apologize about any delay you experienced with your order. Shipments usually ship within 48 hours and will generally be delivered within 3 – 5 business days. However, we ask you to allow up to 10 – 14 business days from the date you place your order to receive your shipment. In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to your delivery schedule and we may delay delivery to avoid extremely hot or cold weather that may damage your purchase. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at [email protected].
Sincerely,
Wine Insiders
Wine Insiders knows the meaning of good customer service! Recently I placed an order during the warehouse clearance sale. Wines for $5/bottle plus free shipping for an order of 6 or more bottles... yes please! Usually I receive my order within about three days which I consider amazing! Due to the high demand during the sale, the shipment was delayed by a few days. To compensate me for the "inconvenience", it wasn't really much of an inconvenience, I received an email apologizing and offering me a $15 credit voucher towards my next order. Wow! Totally unexpected and frankly unnecessary. But Thank you! Somehow I inadvertently deleted the email and the voucher code. So I emailed Wine Insiders customer service for assistance and they graciously added the credit to my account. In my opinion that gesture went above and beyond and insures I'll be a loyal customer for life! Thank you!
Hi Debbie C.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you've had a positive experience with all aspects of our service. If you ever need any more help, please do not hesitate to contact us at [email protected] or visit www.wineinsiders.com
Sincerely,
Wine Insiders
From the business
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eve E.,
Thank you for taking the time to provide this feedback, and I do apologize about any confusion. We do have it stated that the corkscrew set is included in the second shipment on our Wine Club order page. I do apologize if you did not enjoy the wine. We do offer a Double Guarantee, so feel free to contact us regarding any wines you disliked at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at [email protected].
Sincerely,
Wine Insiders