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Wine Insiders Reviews Summary
Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.
This summary is generated by AI, based on text from customer reviews
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Recently got a tremendous discount from the owner for my inconvenience of delayed shipment because of virus. Also, had a bottle of wine that I absolutely could not drink. I called customer service and was immediately given a credit with no questions asked. They are now my only wine store online. Thank you Louis!
And have never had any issues. Wines are reasonably priced, shipments arrive when they are supposed to (during these difficult times there has been a little bit of a delivery lag, but that is totally understandable.)
Hi D. P.
Thank you for taking the time to send us your positive feedback. We are glad you have enjoyed all aspects of our service and appreciate your continued support.
Take advantage of our referral promotion and give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I have ordered several times and have not been disappointed.The wine selection is fantastic and the prices are very reasonable. My orders have come quickly and in perfect condition. My friends and family have enjoyed getting bottles as gifts for holidays, and I have also enjoyed the variety of wines offered. Thanks!
Hi Elizabeth.
Thank you for taking the time to send us your positive feedback. We appreciate you sharing our service with your fiends and family.
On your next referral take advantage of our referral promotion give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I have been buying wine here for some years and was never disappointed. The quality of the wine is good especially considering the price.
Hi James
Thank you for taking the time to send us your positive feedback. We appreciate your continued support and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Many wines to choose from. Have ordered several times (first through Groupon) and quick delivery (except during early covid but, understandable!) Have found some nice wines and becasue price is reasonable we have experimented on several to taste. I will continue to buy from them when I see what I like.
All in all good expereince.
Hi J. D.
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I have not found a better website to purchase wine from. The selection is great, they have delicious options and the prices are unbeatable!
Shipping is also very timely
Hi Dpath,
Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever need any assistance, please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!
We ordered the case of wine and got great. Follow through and notifications of delivery, timing and dates. There was a good mixture and very well worth the money. I will be ordering more wine from wine insiders again.
Hi Stephen,
Thank you for taking the time to provide your positive feedback. We appreciate your business and are pleased to hear you're enjoying the selections!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Our agents are always ready to assist you with you wine needs.
Contact us via email at [email protected] or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
This is a no brainer. I have bought from wine insider many times. Good prices, wines, and fast! Faster than amazon
Hi Mauricio,
Thank you for your great rating! We really appreciate your positive feedback and continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
Grerat Customer Service, Great Selection, Great Prices and Great Packaging. Not once in 100+ cases have I ever had a broken bottle.
Hi Joe,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
LOVE this company! Top rate customer service, GREAT wines, and fast delivery. I will never need to go to the liquor store for my wine again!
Hi Gaye,
Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Originally heartwood and oak, was a fantastic company! I ordered from them all the time. Once wine insiders took over the whole company has gone down hill. Wine is not as good and prices get higher all the time. We have moved on to other companies.
H Laurie M,
Thank you for taking the time to provide this feedback. We strive to always offer the best possible deals to the best of our ability. With regard to our pricing, this has remained consistent, with only the promotional offers changing due to high demand and limited inventory. We have since gained a variety of new selections and hope that all of our customers are able to find wines they love. Our representatives will always search for the best offer to fit your needs and assist in every way we can to make sure you are ordering what you like.
If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 6:00am – 5:00pm PST or send us an e-mail at [email protected].
Sincerely,
Wine Insiders
My wine delivered had several broken bottles, not to mention the smell on the others. Reached out to customer service and the are giving me a whole $10,00 credit towards future wine. SERIOUSLY?
Terrible customer service!
Hi Karen W,
Thank you for taking the time to provide this feedback, and I sincerely apologize for the unsatisfactory experience you had. Someone should have reached out to you to discuss this and make it right.
Sincerely,
Wine Insiders
After placing order, I received an itemized invoice, which showed an entirely different price for one bottle. When I complained, I was told "Oh... for some reason, it lumped all prices together"... when I complained more about deceptive marketing, the next level replied to me that is the way they always do things! What a joke! Happy there are so many different decent, honest wine companies to work with!
Hi Anne B,
Thank you for taking the time to provide this feedback. We sincerely apologize for any confusion and inconvenience this matter caused you. Regrettably there was an internal error that caused the apparent pricing discrepancy on your invoice. While the total you were charged was correct, it was not accurately reflected in regards to the price per bottle. We apologize again for this confusion and have taken steps to have this error fixed.
If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at [email protected].
Sincerely,
Wine Insiders
I ordered a case of wine based on tasting notes, in this case only two of the wines would I re-order. The response that I have gotten is no one that makes me satisfied. What gives?
Hi Jim R.,
Thank you for taking the time to reach out and provide this feedback. I do apologize that you were unhappy with the wines that you received. We do offer a Double Guarantee on our wines, and someone has reached out to you in order to rectify this.
Sincerely,
Wine Insiders
I placed my order on April 30th and was excited to receive a shipping notification right away. Today is May 15th, still no wine and the package hasn't moved since the 2nd. Customer service either ignores me or refers me back to the tracking. WORT. EXPERIENCE. EVER! Run!
Hi Amy W.,
Thank you for taking the time to provide this feedback, and I do apologize about the delay and experience you had. Starting at the beginning of March, when the "Stay At Home" orders began, we experienced an unexpected surge in orders. We made sure to contact our customers as quickly as possible to keep them updated with shipment delay information. Our warehouses worked their hardest to keep up with the increased volume. Our standard delivery window is 3-5 days, regardless of the amount of the order. We are now back to that delivery time. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at [email protected].
Sincerely,
Wine Insiders
I ordered more than a week ago, I saw right away in the order confirmation that they was a mistake supposed to be a mix but appeared all red. I emailed and called the same day with no answer. Emailed again 48hours after, and tried to call again, no answer. Today I received the wine, all red and as I was ordering my first i was supposed to get 2 gift bottles and a corkscrew (apparently false advertising as nothing but the 12 bottles of red).
I'm very disappointed by the way they are treating their customers.
Hi Alice G.,
Thank you for taking the time to provide this feedback, and I do apologize for any delay in us getting back to you. The corkscrew is set to come with the second shipment of your subscription, as is stated on the page. As far as the missing bottles, someone has reached out to you as far as rectifying the situation. I hope we are able to make this right!
Sincerely,
Wine Insiders
I'm in Pennsylvania and in the last six weeks have ordered from them twice. Immediately after ordering I received an email telling me that shipment would be delayed because of increased volume (no surprise because our governor shut down all the liquor stores) and that it would ship by the 5th business day. Both times, it shipped exactly when Wine Insiders said it would. I also received multiple coupons and ways to save on cost. PA is probably going to be in this state of shutdown for awhile due to our governor so the coupons will help keep the cost reasonable. I will say that there was was a delay in receiving it because once it ships, it's up to FedEx to actually get the package delivered. The first time I ordered it took about 2 weeks and the second time took 10 days. But this had nothing to do with Wine Insiders; they were very transparent. The next time I order it will be when I get down to three bottles to give enough time. I recommend ordering earlier in the week; the first time I ordered was on a Thursday the week before Easter. The late ordering combined with a holiday contributed to the delay.
I've been extremely satisfied with them and absolutely recommend them especially if you're in a state that has restricted its sale of alcohol. I will say that their selection isn't quite what I would normally get but it's perfectly good wine and I'm happy to have them available. Their predictable timelines make it really easy to know when to order.
Hi Tara H.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you've had a positive experience with all aspects of our service. If you ever need any more help, please do not hesitate to contact us at [email protected] or visit www.wineinsiders.com
Sincerely,
Wine Insiders
Originally ordered wine on 4/24. This was after the company revoked my original order calling it a 'glitch'. I agree with other reviewers that this felt very much like a bait and switch gimmick to get addition customers. I've emailed the company asking for some sort of ETA on my reorder but to this date I've not received any information. They have promised tracking numbers on at least two occasions but never delivered on these promises. The company has been responsive to emails but not really given any tangible resolutions. Fairly disappointing experience.
Hello Andy B.,
We sincerely apologize as it truly was a system glitch, and we had to cancel all of the orders that processed erroneously. As it is shown in our terms and conditions, in an unlikely event of an error occurring we would cancel the order and immediately refund any erroneous orders. An email notification was sent out with the correct offer which also included a gift for the inconvenience.
Sincerely,
Wine Insiders
The wines came in the right time and I didn't try them yet. But Coustumer service is horrible. They supposed to send me 2set of 2 glasses, after I contact them and I got 2 plastic decanters. I contacted them again before I wrote the review to see what's going on and nobody reaches me anymore. After a order of 12 bottles this is all what I'm getting, for sure never again. Unhappy.
Hi Niki C.,
Thank you for taking the time to provide this feedback, and I do apologize for the experience you had. It appears that we were out of stock on the Govino brand wine tumblers so they substituted them with another Govino branded item, the decanter. Both items are made of the same shatterproof material. The decanters would actually be considered an upgrade as it has a higher dollar value than the Govino glasses. Someone has reached out to you regarding the matter if you'd like to discuss it further.
Sincerely,
Wine Insiders
I have ordered using Groupon as well as directly from the company. Both ways, I have been very happy. I am looking for bargains and discounts on mail order wine. Affordability is important to me. Almost all the wines have been quite tasty and drinkable. Maybe one or two were mediocre, but that happens to me at a wine store too. I have not been disappointed, in fact, I keep ordering. If you use Groupon, there will be a 30.00 shipping charge upon ordering. The deals are so good that it still works out to be very reasonable. Do the math and read the fine print. The selections are very cheap on Groupon which is how I discovered the company in the first place. I am happy to say that I have not encountered any damage or rudeness or problems like some of the other reviewers have which is why I chose to write a review. As for delays in shipping I can only say that we are in the middle of a global pandemic which has altered the timing on all shipping, even Amazon. Be patient, your yummy wine will arrive a little later than you expected. No big deal! Thank you Wine Insiders. CHEERS
Hi T M,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you've had a positive experience with all aspects of our service. If you ever need any more help, please do not hesitate to contact us at [email protected] or visit www.wineinsiders.com
Sincerely,
Wine Insiders
From the business
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
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Hi Rick,
Thank you for taking the time to send us your positive feedback. We are glad you have enjoyed all aspects of our service and appreciate your continued support.
Our agents are always available to assist and resolve any issue you may have regarding your wine shipment.
Take advantage of our referral promotion and give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!