WigTypes

I purchased an order which came to about $60. When I tried to place the order with my credit card it said that it was declined giving me an error message that my information did not match (which it did). So I went through PayPal and the other went through. Look into my account a day later and it 8 charges from that company with a total of about $500. I was never ever to reach someone in customer service and they did not reply to my emails. I will never order from this company. Then when shipping my package I wasn't at home and they took my package to another location.

I'm too tired for a long diatribe, but hoping that hair comes tomorrow as expected, getting in touch with customer service is a nightmare, answered twice in 4days( lied about reason why) live chat never operational & I wanted to but a more expensive wig after the original order already shipped... Yep 20%restockibg fee ( no exchanges), also indifferent customer service rep... Bordering on rude! Definitely snarky ( could be a NY demeanor though! Lol from there too) which I'm sure he is the only one they have answering the phone & only there for probably an hour after the lunch break! That's when I've gotten him to answer!

Never received confirmed processed/shipped email... Finally got a UPS email!

The prices are the cheapest, do can't recommend, but hope product is as advertised

Please do not order from this horrible place/ Website I place an order and their website stated declined, but of course these con-artist has the order amount pending in my checking account. I have notice that this scam has happened to others. I have already contacted my bank to dispute this order and I will be also be contacting the better business bureau to advise them of this website as well.

BE WARE do order from this place!

I purchased a pack of hair that clearly was stamped on the websire buy one get. They sent me one pack. Which swallows uo the discount that they offered. I called, the boy seem to not know what i was talking about he said they never have the buy one get one (really?) I went to the website again and the post for that hair was gone, but I pulled up the page from google chrome which saved it and there it was. I called bacj and no one answered. I WILL NEVER SHOP THERE AGAIN!

I have been a loyal Wigtype customer for years and made several orders averaging $100, I never had a problem until now. I placed my order with no issues, received an email with my expected date of delivery for 4 days later, which was Friday. I worked from home Friday because the tracking information said signature required. The package did not arrive and next thing I knew, the shipping company changed the delivery address to a drop off location. I emailed Wigtypes to ask them to please contact the shipping company to have them deliver to my shipping address. Wigtypes responded the next day, but said that they cannot contact their shipping company and I needed to go pick up the item and if I do not it will be returned and a restocking fee will be assessed. I responded advising of the fact that no delivery has been received, and I am unable to go to the drop off location that was changed without my permission. Wigtypes rudely replied that they will incur a return shipping fee and the restocking fee would apply if I received the merchandise or not once it is returned! Restocking for something I never received?! I contacted the shipping company myself since they would not help me, and the shipping company quickly updated to have the item reshipped the next business day to my billing address. Are we saying Wigtypes could not do that? I did it via online chat! Never again, this is the last time I will buy anything from them. So they are great as long as you do not need their "customer service", even if it is not your fault. Beware, and do not expect help if you encounter any issues.

DONT EVER PURCHASE HERE, HORRIBLE CUSTOMER SERVICE.

I PURCHASED ONLINE ON 10/22/2015, I CALLED THEM ON 10/26 AND WAS GIVEN A TRACKING NUMBER AND SAID THE ITEM WAS DELIVERED. I CONTACTED FED-EX AND UPS AND THEYOU OTHER SAID THERE IS NO SUCH TRACKING NUMBER CALL THE COMPANY BACK. I CALL ON 10/27 AND WAS TOLD IT WAS THE CORRECT TRACKING NUMBER CALL THE POSTAL OFFICE. THEY ALSO SAID THE SAME THING, NO SUCH TRACKING NUMBER.

PLEASE LADIES, IF YOU WANT A REAL REVIEW PLEASE DON'T BUY, COMPLETE 100% SCAM

I have bought 4 times now at this company. They sell all types of wigs, hair extension, hair and body care products and I must say that I'm really satisfied with the service they provide.

After I have been scammed once while trying to purchase products online I have become very careful. I read review after review, search on the internet to read all kind of information about the company before making a purchase.

With wigtypes I just got lucky because I purchased from them the same day I purchased from the company that scammed me. I was a new online customer and didn't know what I was getting myself into. Now I know to check out the company first before making any purchase, better save then sorry!

Wigtypes is good, I like them. Their delivery is always on time, I like their tracking system because I can really see where my package is at and quality versus price is ok too. I give them a thumbs up. I don't live in the USA but I have a postal address from where my package is forwarded to my country. It is a official address from my countries postal office.

Any way when my package got to my country, I got a message from the postal office that my package arrived but that the invoice I emailed to them is not good because it had only the total amount paid and not the price of each product. Hmmm... there was my package and I was not able to get it! Frustrating, right?

Immediately I sent a request to the company for a new invoice and within 5 minutes I got a response providing me with the requested documentation. So all is good.

I use to order form this site previously then stopped because they sent me 2 wigs that were damaged, I then started to order from hairsisters which were great but since they changed their order payments to strictly paypal for some reason it doesn't work with my paypal account and this is the only site I'm having that issue with I called them numerous times they told me to use certain engines and it still did not work, so I was stuck and had to order with wigtypes once again now they have a 110% price match guaranteed I emailed them about it the day I received my items and never received a response from them and that was 2 weeks ago, they will go out of business if they continue this type of customer service by not responding to their customers because it seems as though they couldn't care less, so there's absolutely no respect for their customers regardless of all the money being spent, ugh so frustrating, buyer be aware.

I ordered 3 wigs from them & one was severely damaged. It looked as though someone had taken scissors to it. I tried several times to call them but they never answer their phone. There is never a chat operator available even during the times they specify that one will be available. I emailed them and finally got a response asking me to email them the photos I had taken. The email address they supplied has servers that won't even allow you to email photos. I then emailed them a link to the photos and they will not respond to me. Had they tried to resolve the issue I would have been more than happy to purchase from them again as two of the 3 wigs were beautiful. Now I'm just pissed and will not only not be purchasing from them again but I will let me friends and everyone else know not to shop there. 

This company only wants to sell -not service. One of the three wigs I ordered was damaged out-of-the-box. I never even tried it on. All I wanted was to exchange for a non-damaged replacement. After three calls that were never answered and three email messages that were never returned, I have to cut my losses. I had another 7 wigs (sister/mom) is my basket, but knowing that I will have no recourse if one of them is damaged, I decided to shop elsewhere. Yes, the prices are good, but if you have to throw away money on damaged merchandise, the price shoots up. It's not worth the risk.