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Please do not order from this company; color of products do not match website and won't cancel orders, although the cancellation policy on site. This a man in business by the name of Marco taking advantage and rude and disrespecting mostly Black women. How dare him! He is in a business of bate and switch. Please do not buy anything from him, boycott this business. Boycott this business! For those unsatified with products due to bait and switch and refusal to cancel orders in timely manner, I suggest you to call your credit card company and paypal, etc. put a claim against company. They will reverse the charges on your account and debt wigtypes.
Was really skeptical about ordering from this company because of all the bad reviews but happy I took my chances. Ordered my wig at 1pm and it arrived by ups the next following day. I love my wig and will be ordering from this company again. Thanks wigtypes.com
SO LET ME START OFF BY SAYING THAT IM NOT EVER THE TYPE TO WRITE ANY REVIEW WHETHER GOOD OR BAD! BUT I FEEL LIKE I OWE THIS COMPANY A GOOD REVIEW! I ORDERED MY 4 WIGS ON MAY 17th 2017 AND TODAY I WAS GETTING KINDA WORRIED ABOUT MY ORDER SINCE I WENT ONLINE TO CHECK WIGTYPES REVIEWS! THEY ARE ALL HORRIBLE! I GOT ANGRY TO THINK I GOT SCAMMED FOR $125! SO I EMAILED CUSTOMER SERVICE A RUDE MESSAGE ASKING THEM FOR MY ORDER! THEY RESPONDED IMMEDIATELY AND SAID THAT MY ORDER SHOULD BE DELIVERED TODAY BEFORE THE END OF THE DAY AND ALSO SENT ME MY TRACKING NUMBER! I TRACKED IT AND JUST AS THEY TOLD ME. UPS WEBSITE "ORDER OUT FOR DELIVERY"! AND GUES WHAT!? I GOT MY 4 WIGS JUST AS I ORDERED! IF YOU DONT FEEL COMFORTABLE ORDERING A BIG QUANTITY ALL AT ONCE THEN JUST ORDER 1 WIG AND YOULL SEE THEY ARE LEGIT! NOT A SCAM! SO HAPPY! STOP WITH THE BAD REVIEWS!
This company is a true and complete mess. I ordered and paid via paypal. I was alerted by UPS that my order had been sent. When, I viewed the tracking it showed a different address than what paypal receipt confirmed as the correct address. I emailed the company and made them aware, the item was being sent to an address that was not mine and, I had no idea what it was and gave them the correct address again. I was emailed back and told, well that is what was entered on the website and that the item had been sent. I emailed them the confirmed receipt from paypal that shown the address also, made a complaint with paypal about the item being sent to the wrong address. I was refunded my money, but funny enough blacklisted as well because I complained to Paypal.
After reading the other reviews, I now understand that this company was attempting to scam me. They intentionally put the wrong address into their system, and shipped some kind of box. Knowing full well that their would be an issue, so I'd be forced to have the item resent, pay additional shipping costs and restocking fees.
I also confirmed with UPS, that the company put in this address it was not something generated by them, and the hilarity behind the whole scam is the fact that these idiots put a community college address as my home address, so that it'd be shipped to the college, but upon them getting it of course they'd send it back because it's a commercial property.
Do not buy anything from these people, they are scum.
If I could give no stars I would Plus if you're in New York they don't have the option there to tell you not to do expediting shipping because it comes in next day for free on the ground shipping so I wasted $18 for no reason do not order from this site the packages take too long to come by for a bit if you're in a rush I really need your hair done
WHY IS PPL SAYING BAD THINGS I BEEN ORDERING FROM THIS WEB SITE FOR OVER 5 YEARS NEVER HAD A PROBLEM!
Ordered wig, paid threw paypal, and the Web site charged also, then when I contacted them to let them know I was charged twice, they were very rude, said I would get refunded after two business days, that was three weeks ago, contacted them threw email, no response called, no response. Never again.
I recently ordered from them for the 1st time to get the keri wig i didnt open it until a month later for my sisters bday and when i did one side was way shorter than the other and both sides were supposed to be the same length i emailed them they said its past 30 days nothing we can do and even sent pics like they asked i called the number but it didnt work so i emailed again to see if i could get a good discount if i purchased it again to get the right one i should of gotten the 1st time but they said unfortunately theres nothing we can do about it so needless to say that was my first and last time ordering from them
Order was returned to them in error they refused to send the order back to me and they charged me a 20% restocking fee and $11.95 for shipping fee. Be careful they will try to keep your money without giving you anything
Please refer to our return policy that was agreed to upon ordering. It is located here http://www.wigtypes.com/customer_service_policies_return.php
I must say this is a good online wig store with fast shipping. I only gave three stars because I prefer custom wigs like the ones www.salutemahpretty.com sells. All in all it's a cool store.
I ordered hair but cancelled right after and it's been 3 days and they have not released my funds they have it where they have a hold on my money and my bank said they can't do anything til 5 days business days this Tuesday that sucks i have a Funeral attend and I need my money
I recently purchased 4 wigs from this company, and one of them was supposed to have been Champagne colored, but instead, had a lot of grey/white streaks of hair. It only cost $20, but I do not want a wig with grey hair in it, so I called to have them replace or refund, and they would not, and told me it should have grey hairs in it.
They have lost a customer, and now get this review rather than make it right. Really?
Pictures on our website show that is grey hairs in the wig. You are more than welcome to return the product if you are unsatisfied however the item was pictured correctly.
You can refer to the picture here. https://www.wigtypes.com/product_description/hz/hh_bump_wig_fab_fringe_champagne_4_600.jpg
WHEN YOU GET THE TRACKING INFORMATION FOR YOUR PACKAGE, CHECK TO MAKE SURE YOUR ADDRESS INFORMATION IS CORRECT! I purchased my wig with PayPal, which has my correct shipping address information. My shipping and billing information is the same. I have been checking on the status of my package throughout the week. I see that my package is finally in NV today. Instead of it being on a truck in Vegas, I see that it is on a truck in Henderson. This makes no sense, as Henderson is about a 25 minute drive from me. I check the address on the tracking information, and I find the problem. Wigtypes used my apartment number as part of my street number. This is why my wig is on a truck in the incorrect city. I had to call FedEx, so that they could have my package dropped off at one of their building locations, instead of being delivered to a non-existent address and sent back to Wigtypes. THIS IS PROBABLY WHY PEOPLE AREN'T RECIEVING THEIR PACKAGES! Wigtypes is putting the wrong address on the orders, taking people's money, knowing full wel that the item is going to be returned to them as non-deliverable. Pay attention, ladies!
If I could give this -0 I would. The customer service is extremely rude. I would never order from this damn company again. Whoever that man is need to get fired asap. They took my money without my consent and refuse to call the merchant to get my money back. Never again.
For almost 2 months I have been trying to get my refund for 29.00 since they canceled my transaction without giving me a proper explanation. The number doesn't work and their e-mail responses has been cocky and distasteful! They treat you as if you're an idiot and when you threaten to sue; they completely disregard you. I will NEVER purchase ANYTHING from this site EVER! I wish I could give this company a -0 rating!
Wigtypes.com kept my money and didn't send my product! Phone number was not valid!
This website is a scam. After I ordered my hair last week I never got a confirmation email and I put the right email in there. Also they logged me out of my email making it seem like I put the wrong email in there. They need to be sued.
On June 17th, I ordered on this website my first lace wig, Isis Brown
> Sugar Human Hair Blend Seamless Lace Wig - BS505 VIENNA (5X3 Full
> Lace Front) in color SR4 Gold. The price of the wig was cheap but I paid the amount of 136,74 USD, I live in Europe. Well, so far, after almost 2 months I did not receive my order. I am still arguing with the company to get my money back. Be careful guys, this company is not serious.
I had a horrible experience with this company. After they withdrew the money from my account I did not receive an confirmation or tracking email from them (which the receipt claimed they would send).
I tried to call and do live chat, hours later, neither worked! Finally I got through and the representative had the NERVE to be rude about me not getting a confirmation email or tracking number. I don't care if I ordered an hour ago. I had same day shipping, therefore, I expect an automatic email confirmation! I usually order through Sam's Beauty and I would endorse them as you receive your emails promptly. I shouldn't have to harass a company about sending email that there OWN receipt states they will. How else would I know that they are doing their job? HELLO. DO NOT buy from wigtypes.com, they are too rude and I work too hard for my money for crappy service.
BTW the hair will be the same no matter where you buy it from so I suggest you shop elsewhere.
It's been nearly month and I have not recived my package. I informed the company and they said it takes 8 business days to put in a claim with FedEx. 8 buisness days later and all I am told is it is still pending. That is it. No explanation or an idea on when I will receive my refund for a package I never received.
Please refer to our return policy that was agreed to upon ordering. It is located here http://www.wigtypes.com/customer_service_policies_return.php