WigSisReviews 772

Lets start with the "Advertised product"
What you see in the pictures that is exactly you are not going to get it.
Then when you asked for your money back they started to bargain and tell you to get another wig with a 10% discount. Then when you make arrangements to send you back 20% Of the money you paid. They will come out with all kind of excuses saying we cannot find your account via Paypal...i asked for the name of the owner, address of the business, etc they will not give you nothing.
DO NOT DO BUSINESS WITH THIS COMPANY YOU WILL RIP OFF

I ordered a wig from Wigsis and the wig was nothing like the picture. When I contacted costumer service a rep by the name of Daisy gave me the run around. I supplied her with pictures of the wig with all tags still attached and the package it was delivered in as asked. I never tried it on and she kept trying to get me to keep the wig or send it back for an exchange. I kept emailing her asking for return address to get my full refund back. Her response was we will reimburse you 20% if the purchase price I paid &197.00 so $19.00 refund I think not. The companies return policy stated that you can return for refund but I can not get them to supply information to return it. I contacted my credit card company to assist in getting my refund. I will never purchased from this site again. Not sure how they operate but this is not good customer service. I simply do not like the wig and want to return it. I hope that this helps someone going forward. The wig purchased was a Jennifer Aniston wig and ladies we all know she had blonde hair this color is a light auburn and not even styled as the picture that I ordered.

Don't buy anything from WigSis. My story is essentially exactly like every other nightmare story recounted here--except I received a full refund because PayPal stepped in.

If you already have purchased something from them, and are experiencing problems getting a refund (which you definitely WILL), CONTACT YOUR BANK immediately (or PayPal, if you used that) with as much documentation as you can:
1) Screenshots of the advertised product and contrasting photos of what you actually received.
2) Screenshots of any written descriptions that are false
3) Screenshots of WigSis's return policy
4) Copies of any pertinent email exchanges with WigSis where you have asked for a refund and they are jerking you around.

I truly hope this helps at least one person, if not more.

Simply put the worst online shopping experience ever. The most unprofessional organisation - do not give them any of your hard earned debt EVER! The website looks great then it's down hill fast, on a black diamond, with no helmet, from then on in. I burst out laughing several times during the absolutely ridiculous email back and forth about how the item looked absolutely nothing like the picture it professed to be exactly like - it wasn't even the same colour. I was told to do them a favour and keep it, then told to return it - cost CA$72 - told that I'd be given a discount even asked "how much of a discount I wanted" apparently 100% was not the answer they were hoping for Mildred you should be ashamed of yourself!

The company sent a terrible factory made RED wig which is not at all what was posted on their website and was supposed to be blond. They do not let me return it and deny a refund.
There is no customer service number only endless emails from "Olivia". Whatever you buy - you obviously can not return! Pl be aware. Clearly fraudulent business!

This wig does not look like the picture at all. (18# grey wig, picture looked exactly like what I have been seaching for.) I have no idea what color this wig is. It was supposed to be 18" grey wig. It looks like the color of puke. The cap was way too big and the straps would not work to adjust it. I have contacted them about it. It is not returnable and not wearable. It was supposed to be hand tied, and the top is not bad, but the back are in thick wafts that stick out and look horrible. DO NOT BE FOOLED and BUY from this company.

I was told I could get a refund or pick from one of their stock pieces. Then I was charged $20 dollars just to get a return address. Which cost way more to ship than the fake hair piece they sent me. I ordered human hair and got synthetic and it was very spars throughout the piece total scam and impossible to get a refund or even contact anyone. First hairdirect took me for $2,600.00 and now this. I never asked to be this way but worse than having complete alopecia is the nightmare of finding honest affordable companies.

This wig is SO SOFT and surprisingly comfortable! I got so many compliments on it, one person even thought that it was my own hair! I highly recommend this wig, perfect for casual wear and cosplay.I love this wig! So comfortable and soft! Doesn't tangle or anything!

I ordered a wig after looking carefully at the entire site. Took a long time to get the wig. The item's color was not at all like the photo. There was no description in words of the color and that was the first thing I should have noticed. It's almost orange! They argued by email that our computer monitors are different so that's the problem. The photo on the site shows shades of brown with lighter highlights. NOT at all this coloration. They said I can return the wig and get a replacement or buy a new wig at a discount. No offer for refund as yet, and I've been emailing with them for the entire month. The wig does not fit, either, and they wanted me to snug it by using the straps--which was my plan. That's not helpful because it's not where the wig is too big. AND the refund instructions say not to wear the wig--keep it in packaging to return. Don't know how supposed to do both! Will not give me the return address so far. I haven't heard from them in a week now since my last request for return address.

I bought a wig from this store, the one I received didn't even resemble the style in the picture, the hair was also falling out. Even though they say they accept returns, THEY DO NOT! They refused to allow me to return the wig. Their customer service is TERRIBLE!

I finally received the wig I ordered on December 7,2022, on January 21,2023. It looks NOTHING like the pictures and looks and feels completely fake. I am so disappointed. The hair in the picture looked very much like my real hair, which I no longer have due to chemo. I tried to return it for a full refund but got the runaround from customer service. I searched for a long, curly wig and the one I ordered just happened to be a men's wig, because the hair in the picture looked like my natural hair. After my wig arrived, I looked at their other men's "wigs" and discovered they are using pictures of celebrities and models with their natural hair and trying to pass them off as wigs, which is false advertising. I'm now quite certain the picture on their site of the "wig" I ordered is, in fact, not a wig, but is, rather, a picture of a model with natural hair. There is no way he's wearing a wig like the one they sent me, which clearly looks artificial in every aspect. I then searched further and found many complaints from other dissatisfied customers who, like me, received wigs that looked nothing like what they ordered, and were then given the runaround when they wanted to return them for a refund. I will dispute the charge with my bank and am adding my name to the long list of complaints to warn future customers about their site. They should be ashamed to take advantage of people who are already dealing with cancer and hair loss with their fraudulent activities.

Carol Rushing

PLEASE DONT USE THIS COMPANY THEY ARENT RELIABLE. I placed my order a month ago they won't communicate they're a disappointment to those that love hair units. I'm getting married tomorrow I have to scramble to get something else after being promised it would arrive PLEASE DONT USE THESE PEOPLE
DR ANITA JOSEPH MY ORDER NUMBER TA*******C882
My account and proof of payment
I'm posting everyday until something is done about this foolishness
The sad circumstances I'm going on a 30 day cruise in June with about 20 of my colleagues on a cruise and I was going to recommend your services I'm so thankful I ONLY GOT TAKEN BEFORE I TOLD THEM ABOUT YOUR COMPANY. The 100.00 isn't anything to me it's your service or therefore lack of it some folks money spent in a wig may not have funds to lose do I'm going to post for 107 days the amount you charged me I'm sure I'll help a few folks be aware of your half way service and STAY AWAY FROM THIS COMPANY
YOU LOST AT LEAST $10,000 dollars worth of business your so stupid and greedy GOD DONT LIKE UGLY
Dr ANITA JOSEPH

Wig took 6 weeks to come and looked nothing like pictures and they would not take it back even though I emailed them the day after I received it. It was never worn and still with tag! Please do not order from the company!

I ordered my wig on Nov. 25th and still have gotten it while company replies ask me to please have patience and such yet the progress of my shipment hasn't moved at all since the start. This company is just to rip you off and try to get away with it. I won't let it and will do all that I can to shut this company down permanent.

Terrible, terrible company! I bought two wigs, and they are so terrible that I would not even wear them as part of a Halloween costume! Zero satisfaction from the company and refusal to give me a full refund! They have given me the runaround for over a month.

The $250 wig I received looked clownish. It took about two months until after I ordered it that it arrived. There is no way possible that I could wear the wig I received. When I contacted them via email, I told them I wanted to return it and get a refund. They promise a refund if not satisfied on their website. The response I got was that "we worked really hard on it," and they would rather not give me a refund. They told me I could sell it to someone (WHAT?!) to retrieve my money or take it to a hair stylist and have a stylist cut it so I like it better (at my expense, of course). I said no and repeated that I wanted a refund as promised. Over about three months after I received it they argued back and forth with me about my returning it and giving me a refund. Then they said that I could keep it, and they would refund 40% of my money. But the wig was useless to me. I would never wear it. Next they said they would make an exchange if I selected another wig from their website. At that point, I figured I'd never see my refund. So I did select another wig hoping it would be satisfactory.They told me to send the unsatisfactory wig back to them and after they received it, they would send the new one. It was obvious I had no other choice, and I would end up with nothing if I didn't at least try this. I felt like they were trying to wear me down so I would give up on a refund. When they FINALLY gave me an address to send it to, it turned out that they were in China. I was instructed to send it back via U.S. postal service. Because I had to send it to China (had no idea I had bought it from a company in China), I absorbed a cost of $39.95 to mail it to them. I was advised to email them the tracking number. I did so. Several weeks later, they acknowledged that they had received the wig. Several more weeks later I did receive a replacement that, again, was something I couldn't wear because of the style and quality. Don't believe their refund policy; if you do receive a replacement (satisfactory or not), expect it all to take six months or more. Very disappointed with their failure to honor their refund guarantee and POOR customer service.

The wig I order is solid white.no undertones.does not look like the picture.cheap materials used.looks like a Halloween wig...paid 120. For a wig that should be...used for costume only...not a happy customer

I won't bore you with the details. YOU CAN'T RETURN ANYTHING EVEN NEVER TOUCHED. Products are NOTHING like the picture. Colors aren't even close to the picture. Think about why they have entertainers with their REAL hair as examples! They are 100% con/scam artists. Read carefully they're return policy.

Anita Hickman