Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of UNice

UNiceReviews 990

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.

We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.

Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.


+136
How would you rate UNice?
grey stargrey stargrey stargrey stargrey star

UNice Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
202
value
82
shipping
85
quality
389
This company does not typically respond to reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Georgeia E.
Unfollow Georgeia E.
Share Review
Report Review

Great quality hair.
February 25, 2026

I received 24" 3 deep wave loose bundles and a 20" 5x5 deep wave closure because they didn't have the loose deep wave. Either way it still worked because the closure melted into the loose waves. I soaked the bundles in vinegar and baking soda solution water and little Olaplex conditioner. The hair the curl remained intact. I had little to no shedding. I air dried the bundles under the dryer.

Date of experience: February 15, 2026
New York
1 review
0 helpful votes
Follow Cbg G.
Unfollow Cbg G.
Share Review
Report Review

Not what exspected
February 25, 2026

Ordered a wig that was to have curls and got something that looked like it was something George washing to wore. I straightened it and it put out such a bad odor we had to open the windows in the winter to air out.

Date of experience: February 15, 2026
New York
1 review
0 helpful votes
Follow Yanae B.
Unfollow Yanae B.
Share Review
Report Review

It's ok
February 25, 2026

The hair is good texture and it did come bleached but I was not able to straighten it without it burning. It's not as thick or dense as advertised and the sticky tabs literally ripped off as I was trying to take off the paper to stick it on my head.

I also tried emailing the support team for help( UNICE's tracker is not the same as the actual tracker) and I never got a response.

Not sure if I will be returning as a customer, still thinking on it.

Date of experience: February 15, 2026
North Carolina
1 review
0 helpful votes
Follow L J.
Unfollow L J.
Share Review
Report Review

Hit or Miss or Bait and Switch?
February 24, 2026

I've ordered once before and received a pretty good unit for the price. However, I had to return my recent purchase because what I got was not what I saw on the website or advised by social media influencers. My unit came in a flat envelope, had no bounce, was stiff and slightly shedding. As if it was an old wig that was dusted off, thrown in an envelope and mailed off.

Date of experience: February 14, 2026
Canada
1 review
0 helpful votes
Follow Ernestina A.
Unfollow Ernestina A.
Share Review
Report Review

At first, i was not happy because my order was going to be delayed, but now am super excited that Unice hair made it available and faster as i thought.

Date of experience: February 13, 2026
Canada
1 review
0 helpful votes
Follow Samantha M.
Unfollow Samantha M.
Share Review
Report Review

UNice has great products. Customer service seems to be efficient and they take care of their customers. Shipping is fast and reliable. Will continue to order from them.

Date of experience: February 13, 2026
Wisconsin
1 review
0 helpful votes
Follow Noelle S.
Unfollow Noelle S.
Share Review
Report Review

The Best Wig
February 23, 2026

I have purchased this wig multiple times and it's pre- everything and it's beautiful curls errtime. The shipping was fast and everything is ready to go, out the box y'all. Check it out!

Date of experience: February 13, 2026
Colombia
1 review
0 helpful votes
Follow Andrea R.
Unfollow Andrea R.
Share Review
Report Review

Estoy feliz con mi peluca la textura del cabello súper linda llego tal cual la pedí así que no puedo esperar a usarla se ve tal cual como en el catálogo en su publicación🥰😍

Date of experience: February 12, 2026
Texas
1 review
0 helpful votes
Follow Nise M.
Unfollow Nise M.
Share Review
Report Review

Shop yall
February 22, 2026

I was worried I wouldn't get my hair in time due to a few mishaps but they definitely demand got it to me in great time! It's was a good affordable price. Communication is excellent! Imma shop again with them and I suggest yall do the same

Date of experience: February 12, 2026
South Carolina
1 review
0 helpful votes
Follow Donna R.
Unfollow Donna R.
Share Review
Report Review

Disappointed
February 22, 2026

The delay and the fact that I had to pay more money for another inch just so they could ship rather than eat the cost and resolve the issue. Points were offered which was worth $3. A slap in the face. There are many other companies to choose from and I will be choosing to go elsewhere for future purchases.

Date of experience: February 12, 2026
California
1 review
0 helpful votes
Follow Stephanie P.
Unfollow Stephanie P.
Share Review
Report Review

Best Wigs Ever!
February 21, 2026

This is my 5th order from this company and they have not disappointed! My hair is silky and straight to the T! Thankyou so much for staying consistent 💓

Date of experience: February 11, 2026
North Carolina
1 review
0 helpful votes
Follow Vanessa W.
Unfollow Vanessa W.
Share Review
Report Review

Unsatisfied
February 21, 2026

I order a wig that I thought I was getting to find out it's not the one I saw to order. I don't like the way it looks or the color of it and I have been trying to to get in contact with with someone to get a label sent to me so I could return this wig back but have fail to get any help for that.

Date of experience: February 10, 2026
Maryland
1 review
0 helpful votes
Follow Tyleah R.
Unfollow Tyleah R.
Share Review
Report Review

Nice
February 21, 2026

The quality of the hair was very good it's very curly and the hair is thick the party was clean the knots was nowhere to be found.

Date of experience: February 10, 2026
California
1 review
0 helpful votes
Follow Samantha M.
Unfollow Samantha M.
Share Review
Report Review

I mean it doesn't look like the picture. It's way too big for me. Maybe I have a small head 😒 I've ordered wigs from 3 different sites, this being the last one, and I am officially convinced thats the scam, you only get a really good, real looking wig unless you have the following to show them off too, which i do not. I am not well off or even comfortable financially, but I'm losing my hair due to a health condition. So far I have learned you can't trust buying a wig offline. Super disappointed with this purchase as well, but since I have no hair I don't really have many options. Maybe one day I'll get a wig and it will look as real as the product images and videos.

Date of experience: February 10, 2026
New York
1 review
0 helpful votes
Follow Darlene M.
Unfollow Darlene M.
Share Review
Report Review

I love my new lace front wigs
February 18, 2026

I will be burying more wigs from your company I pick it up today at the post office
When I try it on I was so amazed with the hair guality thank you so much. Your company need to make more colors, me and black hair don't get a long love the human hair.

Date of experience: February 7, 2026
Missouri
1 review
0 helpful votes
Follow Terri W.
Unfollow Terri W.
Share Review
Report Review

Nice Packaging, and Nice Product!
February 17, 2026

I received my item in a cute little pink bag, and the wig was of nice quality. I wish it could have been a little shorter, more like an 8 inch, but still the quality is really nice. I was trying something different, and I am glad it was of good quality!

Date of experience: February 7, 2026
Maryland
1 review
0 helpful votes
Follow Ari L.
Unfollow Ari L.
Share Review
Report Review

Tbh I was nervous but it was okay.
February 17, 2026

I was excited when I placed my order, as much as UNice sends texts I thought the communication would be better. When I 1st received my tracking number with USPS I kept saying I ordered a Covid-19 test kit so I was concerned. I did not like communication with the UNice bot. I got an email back about 2days later with a new tracking number. It took about a week for me to receive my unit. I thought I would get it in 3-5 days. I just opened my package, unit is cute a little thin on the ends, some shedding, has a slight wiggy smell but overall she's cute. Came in a cute pink UNice bag with some tape.

Date of experience: February 7, 2026
Georgia
1 review
0 helpful votes
Follow Alexis J.
Unfollow Alexis J.
Share Review
Report Review

Very good
February 17, 2026

They service was very nice and they handle my package with care, the hair is very nice a little more shedding but very natural look.

Date of experience: February 7, 2026
New York
1 review
0 helpful votes
Follow Felicia B.
Unfollow Felicia B.
Share Review
Report Review

Beautiful
February 16, 2026

UNICE, hair is very soft. The lace is Awesome it melts in your skin. Best part it's full and very true to length. I love UNICE Wigs, I have four. Get it you won't be disappointed.

Date of experience: February 6, 2026
Georgia
1 review
0 helpful votes
Follow Tricia J.
Unfollow Tricia J.
Share Review
Report Review

Good hair- 7.5/10
February 16, 2026

Overall this is a good piece. Very soft and easy to derange with just water.
Pros-lots of combs and adjustable band-easy to secure. Length is true and front come slightly layered. As of now, minimal shedding. Wig came fast.

Cons: smell, hair has that chemical smell to is even after multiple washes. The smell do subdue after a while but if it gets wet the smell returns lightly. Cal size-if you have a lot of hair and a bigger head the wig may not be a good fit, I had to leave out a bit more hair than o wanted due to this.

Overall products gets a 7.5/10 most likely will purchase again.

Date of experience: February 6, 2026