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UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I got my bundles and closure within the 4-5 business days. I enjoy that they are always on time and follow up to make sure that you got your order. The hair is always full and soft with minimal shedding.
On unice and instagram you guys make the glue less wigs look like you can put it on straight out the box and you can not. To me that is false advertising.
I HAVE ONE BAD EXPERIENCE IS WHEN I ORDERED THE WIG I DID GET A DISCOUNT, BUT I DIDN'T KNOW THAT I COULD'VE GOT IT AT 50% OFF AND FREE CURLING IRONS THAT WASN'T OFFERED, AND I DIDN'T RECEIVE THE 4D EYELASHES OR THE CLIPS IN MY PACKAGE. I CONTACTED CUSTERMER SERVICE AND I NEVER GOYTEN A RESPONSE BACK
Hi, Jennifer, we are so sorry for the the late reply because of time difference and massive messages there waiting to be replied, but please trust that we never meant to ignore your messages. And we indeed thanks for choosing our brand and we do feel sorry that there is rules for the discount: one order one code, which you have applied one code on your order, so there is no other code can be applied. By the way, different hair or different deal have different discount rules. But we do cherish you as our customer, maybe next time, we could offer you the better deal. And if you need anything else, pls contact us freely, our specialized customer service will be there all the time.
Sincerely,
The UNice Hair Team
MY FIRST TIME TRYING THIS COMPANY AND WIG. I HOPE IT'S EVERYTHING AND MORE
Hunny I'll be honest I was skeptical at first but because I kept seeing the addds OVER AND OVER again I went ahead and gave it a try. And when I tell you I'm SOOOOOOOO glad I tried it. This hair is so bomb it deserves a video review (which I will do) not just a comment review, because the hair is reviewing baby ok. Full, think, silky, and sexy just how I hoped for. I only had it on for about 17 hours and already received compliments after compliment. I already referred 7 people to the website where 2 already purchased, so y'all know this hair is amazingly beautiful. And did I mention it came a day earlier than the expected delivery date! I honestly want to be an ambassador because this hair is truly amazing and NICEEEEEEEE.
The shopping experience was easy. The customer service was great when I reached out about an issue. The hair delivery was pretty fast for standard delivery. Loved the hairs when they came, was exactly as seen. Overall it was a good experience shopping UNice Hair.
The hair is so soft and already pre-cut I love it and shipping was quick
Beautiful well made comfortable wig that has exceeded my expectations. Delivery was prompt. Well done Team UNICE, will be purchasing again Thank you.
Great service, the bundles came quick and with many little freebies!
I had a great experience with UNice Hair. The hair is soft, true to length, and very good quality.
Customer service was helpful when I had questions about my package, and they kept me updated.
Shipping took a bit longer, but I'm happy with my order and will definitely buy again!
This is my first wig, so I'm excited to start wearing it! It looks exactly as described and in the video. Great quality
The hair arrived in a lovely pink and clear bag with straps. A free comb/brush combo and a melting band, as well as a wig cap. The wig also came with a band so it's very secure. The most expensive, soft beautiful lace front ever.
Great website, easy to navigate. Very beautiful hair.
Item delivered as described. Great quality and really ready to go. Will definitely buy again. Thank you
Ordered, confirmation and swift delivery.
Good quality wigs 👌 very happy Love them both Thank you 😊
Unice hair was persistent in bring quality hair at amazingly great prices I just had to grab one and I was not disappointed. I will be talking about this on my YouTube channel. Thanks Unice!
The App is easy to use making the buyer experience a good one.
I brought a wig from Unice, they sent the wrong length I have been trying to reach someone from customer service since March 21, not one person has got back to me. No reply at all, terrible customer service. And the fact that they wont acknowledge my email. Is terrible. I have sent over 10 emails back to back. And no answer.
Hi, Carla, we are so sorry for the the late reply because of time difference and massive messages there waiting to be replied, but please trust that we never meant to ignore your messages. And we can promise what we sent you is 20inches loose wave wig, which is exactly same with what you ordered. And we indeed thanks for choosing our brand and we do feel sorry that the wig’s length didn’t meet your expectation, which we didn’t expect. However, we do have great returning policy, returning for exchange or refund is totally accepted if our customer don’t like the hair. Our specialized service customer will contact you asap, then we will help you to return if you want. And if you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
I was trying to get a buy one get one free offer. The site is a little confusing to take advantage of various offers for a first time customer.
Hi, Chou, we are so sorry to hear that, but we checked the conversation history between us, we replied your question within 1hour, so we just wonder is there any technology problem? And we are so sorry that the description gave y ou wrong message, but please trust that we never meant to upset you in any way. And we indeed thanks for your liking about our brand in the first place. And we do feel sorry about this inconvenience we made to you. By the way, our specialized customer service will be here all the time, if you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
Your website says by one wig get one free. How? Website doesn't explain how. I also wanted to order extra Pull tab with order there was no options for my wig of choice.
I ordered a wig and glue to be safe. The wig feels so natural and look so good and both items came in very quick.
Fast shipping and quick to ship. Good quality wigs
Disappointed with the order, but not the service. Need to return Item.
Hi, marissa, we are so glad for the liking, and we have great returning policy. Our specialized customer service will contact you asap, so you can return the hair back sooner. And we indeed thanks for your liking about our brand in the first place. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
Website was easy to navigate and products arrived quick with no hassle. Beautiful hair and quality and easy to wear.
My experience was good... delivered quicker than I expected
Very convenient and I hope I'm finally getting top quality and I will shop more 😀
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Hi, Latoi, we are so sorry for the the late reply because of time difference and weekend. And we indeed thanks for choosing our brand at first place. And we do feel sorry that the wig didn’t meet your expectation, which we didn’t expect. However, we do have great returning policy, returning for exchange or refund is totally accepted if our customer don’t like the hair. Our specialized service customer will contact you asap, then we will help you to return if you want. And if you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team