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UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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This is my very first wig it was easy to install and I got so many compliments! I
Will definitely be buying more wigs!
I ordered several units. Although they did not arrive with individual storage bag for each one and the tracking had confusing information, the shipping materials were well packed and they arrived safely and the support team were able to provide insight on the logistics. I am pleased.
Fairly easy, good product options for various applications.
La perruque ne semble pas du tout naturel, j'avais demandé beaucoup de densité mais c'est plat, j'ai reçu le colis tard. La lace est horrible. On ne peut pas changer de côté la raie car l'original est marquée et ne bouge plus.
Je souhaite vous retourner la perruque. Unice plus jamais!
Bonne experience, beaucoup de choix, simple, rapide et efficace, j'attends la livrauson maintenant! Je vous mettrai un commentaire pour la qualite de la perruque...
A good experience although the product on you tube demonstrations with sponsored you tubers looks different.
If the wig is glueless, as advertized, it should have combs to secure or drawstring -bec otherwise how will I be sure it will stay on without glue which pulls your edges out
The customer service was awesome, I sent a message to find out about my shipment and they were so helpful. The product is exactly like what was advertised. I had my doubts but it exceeded my expectations.
BUYERS BEWARE — This company is an absolute scam.
I am extremely disappointed and appalled by my experience with UNICE Hair. When I first purchased the hair, the company begged me to leave a good review in exchange for a discount. That should have been my first red flag — reputable companies don't pressure customers for positive reviews before the product even arrives. Unfortunately, that early sign proved true.
Not only did I not receive my purchased and promised package by the estimated date, but when I contacted the company, they admitted the delay was their fault and promised to immediately re-issue the order. I explained that I had a major event and my birthday coming up, and that I urgently needed the hair. They apologized and stated they would compensate me $50 and overnight the replacement shipment.
None of those promises were honored.
I never received the hair, it was never overnighted, and they continued to provide a bogus tracking number showing the package had never left their warehouse for over two weeks. Because of their dishonesty, I missed my hair appointment, my event, and my birthday preparation entirely.
Adding insult to injury, after all the delays, lies, and inconvenience, they then offered me $15 as compensation — on a $250+ purchase. That is not even 10% of the cost and is completely unacceptable.
I have since reported this situation to my credit card's legal team, and I strongly advise others: do NOT purchase from UNICE Hair. This company has proven to be dishonest, unreliable, and deceptive.
I have all documentation, including over 24 conversations with their representatives. They repeatedly admitted fault, yet did absolutely nothing to resolve the issue. In my professional field, I work daily with high-end corporations, and I have never encountered customer service this negligent, evasive, and misleading.
Save yourself the time, money, and frustration. Buyers, beware — UNICE is not a trustworthy or reputable company.
Hi, Rachel, thank you for your patience as we work to resolve this matter. We sincerely apologize for the delays and the significant inconvenience this situation with the shipping carrier has caused you.
To recap our actions in good faith:
To address the initial delay, we immediately offered you a resolution of a $50 refund or a full replacement.
As per your agreement, we proceeded with the overnight replacement shipment.
However, the following day, we received your new request for a full order cancellation and refund.
We fully understand your decision. In direct response to your request to cancel, we have already taken immediate action to intercept the replacement package to prevent it from being delivered. This allows us to process your refund promptly once the interception is confirmed.
We deeply regret any misunderstanding or frustration that has arisen throughout this process. Please be assured that there was no intentional delay on our part, and we never want our customers to have an experience like this. Our primary goal has always been to find a solution based on your preferences.
Our team will continue to monitor the interception status closely and will keep you updated on the progress. The full refund has been processed to your original payment method in advance.
Thank you for your understanding. We truly value your business and hope to have an opportunity to provide you with a much better experience in the future.
We value your satisfaction and look forward to finally resolving this for you.
Sincerely,
The UNice Hair Team
The lace itself is good. The hair sheds very bad, the wigs rip easily, the shipping is 20 days plus if you ever receive your order. I placed an order on March 13,2025. The wig last updated in Doraville, GA where the shipping completely stopped no update. The company continued over and over to tell me to wait 7 bs days. Here we are 8 Months later and we still do not have the HAIR OR A REFUND. I got scammed and I suggest every one reports this company to the BBB. It is not trustworthy and is 100 percent a scam.
Hi, Makita, thank you for reaching out to us and sharing your concern regarding the hair you received from us. We truly value your trust in our products and are sorry to hear about the hair problem you have experienced. But we can promise that all of the hairs we sell are 100% human hair. We do have the 100% human hair certificate.
And we do want to fix your problem asap. But so sorry that we can’t find your order by your name “Makita L.”. If possible, could you pls offer us your order number, full name or email address here? Then our specialized customer service could get in touch with you soon. So we can offer you the best solution asap.
By the way, we are committed to providing high-quality products and ensuring customer satisfaction for a long time. We take all feedback seriously and would like to better understand the situation to provide you with the best possible support.
Again, we are terribly sorry for this situation. We value your business and hope to have a chance to correct this mistake and restore your faith in us.
Sincerely,
The UNice Hair Team
Staff was very kind and pleasant. They helped me to get where I need to be at ease. I truly appreciate everything
The wig was nice and very soft, but would not work for me. Company was very helpful with the return process.
The price listed never matches what actually goes to the cart. It's almost $20 more than what it said.
Customer service is none existence, haven't received my refund for my return and wig quality was terrible. Probably the worse hair company I've ordered from!
Hi, Kristina, we are so sorry for the inconvenience you had before. But please trust that we never meant to delay the reply or returning procedure. The reply could be late because we were at Labor holidays and there is time difference between us. However, we still feel sorry about the inconvenience we made to you.
Please take our sincerest apology for the long waiting about the refund. Our specialized service customer will contact you actively by email asap, then we can help you to get the update about the refund as soon as we can. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
Thanks you for my wig. I appreciate your professionalism it is welcomed
Am happy and will surely order some more. The wig came on time and the package was super.
I find it easy navigating through and I also hopeni get my purchase without problems
The wig is as nice as you see it I love the HD lace front it looks so natural and real like my own hair soft light and comfortable thanks
Beautiful wig nice color it's my second order I hope I love the body of this wig thanks
Ordering a little confusing but I figured it out but the piece are so beautiful you will figure it out
Very hard to really understand wat your ordering
Both wigs we're horribly stuffed into 1 box, ghetto and unprofessional
Hi, Shannan, we are so sorry for the inconvenience we made to you. But we will put all the hairs and free gifts in one package to avoid misunderstanding for separate package under one order. Please trust that we never meant to upset you in such way. And if you have any special demand for the package next time, please let us know before shipped out, we will inform our warehouse to pack the production as your request as possible. And if you need anything else, pls contact us freely, our specialized service customer will be here all the time.
Sincerely,
The UNice Hair Team
I love the natural hair line look the lace is giving! The only thing is the wigs can be very pricey
I love the advertisement and the fact that a lot of black women are wearing the wigs amazing can't wait to receive my order!
My order came in ample time and the quality is great I plan to order again for sure in the future
Hair is wonderful and the service was on time. I also love the gifts in the bag.
The wig is so bomb & full! Gives me the exact look I wanted with minimal effort of styling. I would say depending on the look you go for it looks better lightly wet. I will absolutely be ordering again
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Bonjour Abigail, merci d'avoir partagé vos commentaires avec nous. Je suis sincèrement désolée que la perruque n'ait pas répondu à vos attentes en raison de son aspect peu naturel, de la finesse du matériau, de la mauvaise qualité de la dentelle et de la ligne de cheveux non ajustable. Je regrette également que le colis soit arrivé plus tard que prévu.
Sachez que nous prenons vos remarques très au sérieux et nous vous remercions de nous avoir signalé ces points à améliorer. Nous utiliserons vos commentaires pour améliorer la qualité de nos produits à l'avenir.
En attendant, notre équipe du service client vous contactera prochainement pour vous accompagner dans la procédure de retour. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter à tout moment.
Merci encore de nous avoir fait part de ces informations.
Cordialement,
L'équipe UNice Hair
Hi, Abigail, thank you for sharing your feedback with us. I sincerely apologize that the headpiece did not meet your expectations in terms of its unnatural appearance, thin material, poor lace quality, and non-adjustable hairline. I also regret to hear that the package arrived later than expected.
Please know that we take your comments very seriously and truly appreciate you pointing out these specific areas for improvement. We will definitely use your feedback to enhance our product quality in the future.
In the meantime, our dedicated customer service team will reach out to you shortly to assist with the return process. If you have any other questions or concerns, please do not hesitate to contact us anytime.
Thank you again for bringing this to our attention.
Sincerely,
The UNice Hair Team