Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of WhatGeek

WhatGeek

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

WhatGeek has incredible things lined up for people filled with fantastic creativity. All the gadgets on our website will have unique designs, colours and features, allowing people to create something of their own. Our team is working hard to offer items in various categories besides customizable keyboards, mice and other accessories.


whatgeek.com
Shenzhen, Guangdong, China
+34
See all photos
How would you rate WhatGeek?
grey stargrey stargrey stargrey stargrey star

WhatGeek Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the high quality of products, extensive selection, and competitive pricing. Many reviews highlight satisfaction with the performance and aesthetics of items, particularly keyboards and gaming consoles. However, concerns arise regarding shipping delays, particularly for international orders, and occasional issues with product instructions and support. While customers appreciate prompt service in some cases, others have experienced frustration with communication and order tracking. Overall, the company demonstrates a commitment to customer satisfaction, though improvements in shipping transparency and support resources could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
255
value
43
shipping
46
returns
20
quality
991
This company does not typically respond to reviews

Instant Feedback

862 reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow charles L.
Unfollow charles L.
Share Review
Report Review

Item got lost in shipping and they told me to contact the shipping company whom told me to contact the seller.

Date of experience: June 14, 2024
GB
1 review
0 helpful votes
Follow MrCheese R.
Unfollow MrCheese R.
Share Review
Report Review

Excellent service, fast delivery
June 24, 2024

Order delivered in under a week. Full tracking all the way. Item was a expected. Great service all round👍👍

Date of experience: June 14, 2024
GB
1 review
0 helpful votes
Follow Lee G.
Unfollow Lee G.
Share Review
Report Review

Item arrived on time
June 24, 2024
Updated review

The prices online are by far the cheapest around. There's also a wide range of products to choose from.

Date of experience: June 14, 2024

Product arrived as described within shipping time frame.
November 1, 2023
Previous review

I ordered a handheld console on October 15th.
The shipping was estimated to be between 5 and 15 days.
I was a little sceptical when I received an email to tell me it was out of stock and saw negative reviews of the company.
However, it arrived today, 1/1/23, the 13th working day after placing the order.
The product is as described.

Date of experience: November 1, 2023
GB
1 review
0 helpful votes
Follow Wui Hang X.
Unfollow Wui Hang X.
Share Review
Report Review

Sailor Moon wired mouse
June 23, 2024

Good quality mouse. Reasonable price. Very happy as an anime fan.

Date of experience: June 12, 2024
California
1 review
0 helpful votes
Follow Jennifer V.
Unfollow Jennifer V.
Share Review
Report Review

I'm so happy with the keyboard and other accessories I got. Even better in person! However I did wait about a month just to get a tracking number so I was getting antsy about waiting, but I would say it was well worth it! Just wish the FAQ on shipping said that shipping does take much longer, but that's okay

Date of experience: June 12, 2024
GB
1 review
0 helpful votes
Follow Luke W.
Unfollow Luke W.
Share Review
Report Review

Brilliant
June 21, 2024

Does everything it says in description can't fault it well worth it

Date of experience: June 11, 2024
California
1 review
0 helpful votes
Follow L J.
Unfollow L J.
Share Review
Report Review

Yea
June 20, 2024

I was neither satisfied nor unsatisfied with my experience.

Date of experience: June 10, 2024
Ohio
1 review
0 helpful votes
Follow Wooz T.
Unfollow Wooz T.
Share Review
Report Review

Great quality
June 20, 2024

Package was delivered in like 2-3 weeks of ordering.

Date of experience: June 10, 2024
Canada
1 review
0 helpful votes
Follow Tong K.
Unfollow Tong K.
Share Review
Report Review

The device is tiny. It's not that a small mouse doesn't have its place on the market, but given it's much smaller than average, it could have been helpful to have product photos with other things for reference to show the size. The delivery experience was really bad on the Canadian side. The delivery partner you chose is very unprofessional.

Date of experience: June 10, 2024
GB
1 review
0 helpful votes
Follow Hayley S.
Unfollow Hayley S.
Share Review
Report Review

Excellent service
June 20, 2024

Bought it, was mailed out within 2 days, paid for the extra tracking which meant I could see exactly where the parcel was. Took a bit longer than 10 days but turned up in perfect condition.

Date of experience: June 10, 2024
Florida
1 review
0 helpful votes
Follow Kelly I.
Unfollow Kelly I.
Share Review
Report Review

Awesome!
June 20, 2024

The products I ordered are of excellent quality and really cute.

Date of experience: June 10, 2024
Illinois
1 review
0 helpful votes
Follow Gunner H.
Unfollow Gunner H.
Share Review
Report Review

I would say 5/5 experience IF the shipping was ever able to give me an estimate of delivery.

I was waiting right up to the day it arrived to get some kind of estimation or update but to no avail.

Otherwise though, they were careful and caring with the delivery, great delivery driver through UniUni. Would recommend if you want one of these products and don't mind waiting a little extra compared to other services. However, it is international and you have to be fair when reviewing.

Date of experience: June 10, 2024
GB
1 review
0 helpful votes
Follow JJ M.
Unfollow JJ M.
Share Review
Report Review

Easy to order. Great products
June 20, 2024

Excellent range of products. I think this might become my new go-to site for pc hardware and geek stuff.

Date of experience: June 10, 2024
New York
2 reviews
0 helpful votes
Follow Rachel K.
Unfollow Rachel K.
Share Review
Report Review

Excellent Customer Service!
June 17, 2024

Excellent customer service! Very responsive! A++++ company!

Date of experience: June 7, 2024
India
1 review
0 helpful votes
Follow Tanvi W.
Unfollow Tanvi W.
Share Review
Report Review

Good service.
June 17, 2024

Received the product in a timely manner. No damages to the packaging. Shipping took about a week but that was already mentioned in their FAQ's so I didn't have a problem.

Date of experience: June 7, 2024
California
1 review
0 helpful votes
Follow Rob S.
Unfollow Rob S.
Share Review
Report Review

Item was damaged in transit, WhatGeek customer service hasn't replied to multiple emails. Still waiting… After receiving my order I looked up reviews and noticed a lot of other people had the same problems with their customer service. Hopefully they get it together.

Date of experience: June 6, 2024
GB
1 review
0 helpful votes
Follow Mashkura O.
Unfollow Mashkura O.
Share Review
Report Review

Keyboard
June 16, 2024

Excellent service and a swift delivery. Enjoyed shopping

Date of experience: June 6, 2024
GB
1 review
0 helpful votes
Follow Mark J.
Unfollow Mark J.
Share Review
Report Review

Who is responsible for courier negligence
June 16, 2024
Updated review

Was messaged by currier that delivery had failed. This was an electronic device with a value of £140.00. I returned home several hours later in the rain to find the parcel in a trailer on my drive wet and visible from the road. I took it inside my daughter who was in said nobody had knocked the door. App still said undelivered. Apx 48 hours later I had a notification to say the parcel had been delivered on the Sunday. What would of happened if I hadn't noticed the parcel and it was water damaged or stolen. The app would of still been updated. Bearing in mind we have a porch and the first door is left open.

Date of experience: June 6, 2024

OK
May 16, 2024
Previous review

OK. So far will see.

Date of experience: May 6, 2024
Montana
1 review
0 helpful votes
Follow Kyle V.
Unfollow Kyle V.
Share Review
Report Review

The item arrived and within 3 days the screen became faulty and almost unreadable. It took several attempts to get a response from the customer service, and they responded twice and not followed up to resolve the issue for over two weeks. The issue is still not resolved.

Date of experience: June 6, 2024
NL
1 review
0 helpful votes
Follow E.A. G.
Unfollow E.A. G.
Share Review
Report Review

Boxes were a little bit damged
June 15, 2024

Delivery went quite fast, I received everything, but boxes were a bit damaged. I made a mistake in my adress but they were able to fix that.

Date of experience: June 5, 2024