WebsiteBoxReviews 722

Hi I recently had major issues with unauthorized charges made my WebsiteBox. The staff also became a huge issue at website box which included being hung up on multiple times (I won't mention their names even though I should). I continued to call until finally someone listen to me. That someone was Dan Quesnelle... his level of customer service is simply next level! He knew exactly what to say to calm me down and assured me he would not only look into the matter, but that he would also do his best to resolve it. If it wasn't for him I would be giving WebsiteBox a zero star rating. I hope whomever reviews these remarks will have the power to make sure the other people working in the customer service take a note or two from Dan. He's the man... I can't say enough about him. He solved the issue best he could and overall came out with a positive outcome. Thanks for listening to me Dan and not giving up when others at WebsiteBox were telling you different. You kept digging and I am very grateful. Thank you again. I'm team Dan... please promote him!

Ok I do not know where to begin. I have been with Website box for almost 10 years. These guys were there for me whenever I needed help. I have no technical background WHATSEOVER. With them, I managed to design two websites, wrote blogs and did a complete SEO on my own. Whenever I screw up anything, I can call them and these guys can help me from their end. I would NEVER recommend any other sites or hosting service but WEBSITE BOX..

Once you pay, you are no value to them. I have been asking to fix an issue for over 6 months now, cos, I have paid my IDX set up fees with my MLS and I cannot change that now to a different IDX Aggregator. Website box's IDX is horrible and Lead capture is clumsy. I have been their customer for a while, and after so many attempts, i realised its just a waste of time with them. Customer service is a Joke... I specifically ask the name of the agent and he said Charles... Without hearing my issue he hangs up the phone... I call again and someone called Sami takes the phone and I tell him, Charles Hang up the phone without hearing the issue, Sami say's... there is no one working as Charles... Thats their level of customer support... Do not waste your time.

I am a web developer and freelance designer. I was hired to help an agent get the site setup and working after she had lots of issues trying to get simple things setup and working.
Most of what they say they can do. They cant or it is done in a very limiting way. Very little modifications can be done other than placement of items on the page. The forms for collecting data are the worst I have seen and you cant make any changes to them.
I am recommending my client use something else. Stay as far away as you can.

I was a little hesitant to try this at first because I am not tech savvy. After messaging with Sami he assured me I could do it and even get some one on one set up time with a colleague. The price is unbelievable so what the heck. I did it and I am glad I did. My site looks nice. I did very little editing and it took me about 1 hour to have it up and running. I still don't know all of its capabilities but it is more than my real estate brokerage offered. I think I will like the CRM and I went ahead and upgraded the app package for a year as well. I am looking forward to using it and making more money!

I just signed up for this service. So far, it's been fairly easy to use to user friendly navigation. The one on one training was very good with a wealth of information on how to customize your site. I haven't use this product long enough to know if there are any IDX issues, Windows version support issues or any other issues. I will report back if I do encounter any issues. The non-support of SSL platform is a concern. I will call support and inquire about it.