WebsiteBoxReviews 722

When I first signed up in 2016 I edited my site and was able to build my site myself, without having to call in to the company for help. They closed down my old site. They claim they sent me e-mails, but they never did. I have all my e-mails and there are none from them. Even worse, the new platform is not user friendly, and I can tell the staff is overwhelmed. They are defensive and dismissive whenever I call in with issues. They tell me things are not set up, when they are (such as IDX) and when I tell them I have done it already they almost yell at me telling me it is not so. I feel like a crazy person dealing with them now. This is not a custom website approach, and I don't expect it based on price. I liked the old simplified version. This new system is complicated, time consuming, and nearly impossible. Not user friendly at all. Since I have already invested so much time, I will keep the site for now. If I was new and considering this as my website, I would definitely not go this route. Pay a little more and get a site that is workable. The new site is too complicated and full of items that don't work or can't be changed. Their solution is to delete the material in a section if it is not changeable. Not a good upgrade.

Humans answer your call and go above and beyond in assisting you! I can't really say that for most tech companies. I highly recommend them. In many cases, they can get a website built for you for just $200. Add the $99 website/hosting and, you have a professional website for less than $300! That's fantastic! TaxProsTax is an example of a $200 site. Amazing!

I bought the plan for a ONE TIME $99 fee. My website didn't work half of the time and I would have clients call me to let me know that my page wasn't loading. After correcting that problem, the content would have to be recreated by ME. Even now the website ha purged my brokerage's information and I have to keep going back in to FIX it.
So I received and email stating that I was automatically upgraded to the PLUS Plan at no cost. I get me credit card bill and I was billed $199 for the upgrade that I didn't ask for.
I requested a refund and it has taken over 2 weeks to get a respond only to have the refund be for only half of what they stole from me.
I am beyond disappointed. I am now going to have to take this up with my bank. So disappointed!

Unless you know how to build a website, don't bother. I have had mutiple questions as things were not working right and it sometimes takes 1-3 days to get a response back. Nobody attempted to have an on board call with me, I made arrangements to have one this week and nobody even called me. I cleared my schedule for 2 hours for this! I've waited on hold for an hour trying to get someone. The site itself looks fine, but lags and very slow. When you click through to search it immediately says no results, 15-45 seconds later the results will pop up. Nothing is set up for you. Like I said, if you know how to build a site, or if you are not a busy agent that can spend time playing, it will probably work for you. Just like everything else, you get what you pay for.

Thanks to Noelle, she was very patient and informative! She let me know that the old system will be phasing out to a new System call Edge and send me a link to schedule a date for my transition to the new system. I did not feel rushed! Noelle was very helpful with me setting up my website.
Kudos!
Thanks

I've had the "legacy" version of the Websitebox.com website for several years, and was happy with it. But, today, I started the upgrade to the new site. I was nervous about switching - so I called the support number before starting anything - and Dan walked me step by step through the whole process, and even did some of the fixes on the back-end for me. The new site looks so much more fluid and user-friendly. Can't wait to get the whole thing up and running!