WebEyeCareReviews 867

Apparently the first Rx I sent was for glasses not contacts. WebEyeCare contacted my optometrist, but when they didn't receive an answer they sent contacts from my old expired Rx. Perhaps they could have called my optometrist (who told me they never received the inquiry). I had to get new contact Rx In person and upload it. Then it took a few weeks to get the new contacts. Apparently they were waiting for me to mail back the wrong ones ( which I did the very day I was told to). If I had known they were waiting on the return I would have told them to charge me for new ones and send them ASAP. They could have then refunded me when the old ones arrived. Miscommunication all around. WebEyeCare is normally not like this.

I decided to try Webeyecare again. The first time the price was really good and the contacts arrived a few weeks later. When it was time to re-order, I saw that their price jumped a lot so I went to another website. This year I decided to try Webeyecare again since their price was a little better than the other sites. A week later, I got one of those survey emails saying you should receive your in a couple of days so please respond to let us know how we did. A few days went by and nothing arrived. I called to find out when my order's status. They said that my contacts are special ordered so it would take a while and longer and they would call me back with an ETA by COB. After a couple more days, no word from them. I tried calling again but the hold time was over an hour. I sent them an email. They responded that they would let me know by COB. Of course, no response. I finally got a hold of someone on the phone. They said the order would ship in a week. A week later, I received a box. I opened the box and found a bag of four contacts. My order was for four boxes of contacts. At this point, I thinking these guys are scammers. I finally got ahold of them again and said this never happens. They re-ordered and a few more weeks later I get right order finally. While they finally got it right, it was not worth the all the effort on my part to get them to do their job right. Not matter how low their price is, I am never dealing with them again.

I ordered 2 boxes of contacts on June 1,2020. The box I received they sent the wrong script in my order. When I called, they said it wasn't their fault, so I ended up with the shipping charge. When they shipped the order again it was the wrong script again. When I called, said they would overnight the correct contacts but I never got them the next day. When I called again, they finally shipped the correct lenses. I got them on June 25th which is totally unacceptable.

This was my first time ordering from this company and was not sure what to expect. I was pleasantly surprised to receive a better price than the usual contact website I order from and that my order shipped faster than expected. A couple of months after receiving my order, I opened a new pair of lens to find 1 single contact damaged in the package. I notified the company to see if they offer a replacement. While I didn't hear back from them directly, I was very impressed that they did send a replacement package. WebEyeCare has exceeded my expectations and I highly recommend.