WeatherTechReviews 355

Ordered (2) DeskFone's for Christmas gifts. I've been attempting to return (1) of them and order a CupPhone. Over the last (2) weeks I've sent two Return Request emails and received no response. I've also called their Customer Service # several times, but always 250+ in line. Once I set the phone aside while I was working and it counted down to about 175, then I was disconnected. Ridiculous! They seem to have good products, but their Customer Service is beyond terrible! If rating them zero stars was an option, I would. Buyer beware...

Have enjoyed their products for more than 10 years. This morning I placed an on-line order for floor mats for my Mom. I accidentally failed to adjust the "ship to address" so sent an e-mail 5 minutes afterward and also called their 800# to speak to someone in Customer Service. Was 261st in line but held anyway. 35 minutes later was disconnected. I called back and was 275th in line, but held anyway. 40 minutes later was disconnected. Called again and was 250th in line. I tried once more and after 64 minutes finally spoke to a representative, who was able to take care of my request. In total I wasted just short of three hours today. That is simply not acceptable by any standards.

I ordered 6 cup holders on Dec 16, said 3-4 day ground, I live in Colorado Here it is the 28th and no cup holders, I checked my order every day for some update, nothing. I called customer service I was number 273 in line at 9: am on 12/27. I called back at 4pm, number 261 in line for customer service. I sent email on the 24th said someone would get back to me, nothing. I get a text from Discover they are just now charging my card. I have denied the charges. These were for Christmas, if they were going to be late, I should have been notified. The return policy is you have to pay ur own shipping and restocking fee. What type of business has calls stacked up like that 2 days in a row. What horrible service, or just do not care about their customer. I can keep my 35$ for each of the cup holders and will never order again from this company.

If I could give a minus five starts I would. I ordered on December 17th and it's now December 27th, and it's still "in Progress". You can't call in as they always have a wait of 163 to 268 people ahead of you, and if you do wait, once it gets down to a third of the count, you get cut off and have to start again. That's obviously done on purpose as others say they have the same issue. Great marketing, but they need to allocate some of those funds to customer service.

Received complete wrong order in which they acknowledged was their mistake. They offered to ship the correct ones to me with me sending the wrong ones back. When I asked if they would refund the original shipping costs that I paid (since they can't even offer free shipping for $250-450 floor mats and never run sales not even for military) they told me that they would ship the new ones to me for free! Well no kidding! Since you sent the wrong ones and I already paid for shipping. Now I'm expected to drive 45min+ to take the wrong ones to a fed ex! I spoke to 2 different people (the 1st Lady was rude) who both told me no on any price adjustments or reimbursement of shipping. Acted like they are doing me a favor! I'm praying my son is ok with me ordering from Husky who has better reviews and better customer service so I can tell this arrogant company with horrible customer service to come pick up the wrong mats and keep the right ones! When I asked to speak to a manager I was told well you can try to call back tomorrow but we are really busy this time of year! Like this is the only company busy at Christmas time! Goodness! All companies and families are busy this time of year! But they still offer customer service and take ownership of their errors and try to do the right thing for their customers. It's amazing to me it is worth it to them to have a very unhappy customer with word of mouth than to just reimburse the $20 shipping cost! Tells you what consumers mean to them I guess.

I purchased the $209.00 floor mats for a 2019 Dodge Ram was surprised at the poor quality seem to be more like plastic do not lay to the couture of the floor they curl up by the doors where they need to lay flat so people don't hit them when they get in and out the doors catch them. And curl them up more probably will wear a long time if I don't throw them away. Why not make them out of a flexible material I have a cheaper set made by another manufacture in a different pickup way better they lay down to the contour of the floor thought these more expensive Weather Tech would be better was I wrong look at some before you buy South Dakota. Rancher

I have had my set of 2 front car mats for over a year now. Got dark gray to cover
The dirt. They are very hard to get clean. Loose dirt vacuums up ok but the ground in dirt is truly difficult. The fit was absolutely not good for my car as the sides did not cover like they should. For what they cost it was a "Would not recommend to a friend". Shipping charge was much too high. I am the only one in my car so it is not heavily used by children or dogs.