WeatherTechReviews 355

Wanted to like this company (fellow UW Madison Veterinary supporter).

Unfortunately service for the customer is poor. Ordered on-line for pickup at the factory store. Confirmed (called and spoke to customer service) when I could come and pick it up. Followed instructions for pick up. Pull up and they had put order back on shelf. I asked them to pull it again. After speaking with security and then finally a manager, they pulled the order. Unfortunately, this was after putting up quite a fuss. They were more than happy to let me drive away without my order.

If they treat me poorly in person, imagine how they will treat you online. Look elsewhere (sadly).

My paypal dispute letter:
Overall, I am deeply unsatisfied with the customer service I have received from WeatherTech. I bought WeatherTech products because I believed buying from a US based company would provide me with good customer service. I paid more for a WeatherTech product than similar items found on Amazon. However, there was a manufacturing or production issue with one of your products and it unfortunately did not fit my car the way it was intended.

I asked for possible solutions, hoping that one of your representatives would suggest that I mount the bug deflector using double-sided foam tape rather than the supplied screws. I needed confirmation that doing this would not damage my car or void the product's warranty. However, I got no such response. Actually, I got no such response at all after a while.

So I start the last resort: a Paypal dispute, only to be met with the response form WeatherTech, "Please note that it is not typically necessary to open a PayPal dispute for items that were incorrectly purchased. " Get out of here. In my Paypal dispute, I submitted a pdf documenting my attempts of contact leading up to this. Arranging that documentation took hours. My efforts of being a cooperative consumer were dismissed. My concerns about lack of customer support were dismissed. I can see that I am not valued as a customer and I will be sure to share my experience widely.

The mats don't cover enough carpet, rise only half way up the dead pedal, and don't rise at all behind or beside the actual pedals - where your boots will rub again the carpet most.

Only rise halfway up the passenger footwell. In the back the one piece mats have some dumb upswept edges that, again, leave a lot of carpet exposed.

Customer service is appalling. No reply, or weeks for reply, noone picks up the phones, and email replies are like talking to a robot.

Pictures are from a 2012 Tundra.

I DO NOT recommend weathertech.

The WeatherTech floor mats in our vehicle are thin and don't fit the vehicle properly. The spaces between the edges of the mats have not prevented rocks and dirt from collecting underneath and therefore, the carpets have not been protected as advertised. Whenever there is snow from boots, there is no place for the water to go and it ends up on the bottom of pants. They are horrible to clean and never look have that "clean look". What I need is somebody to give me some ideas as to how to clean them. The back cargo slips and slides around. I would never think of buying another set of these nor would I recommend them to anyone else. They aren't worth the price.

I own a Mazda 2016 CX5. The floor mats are thin and do not secure with the car carpet clips. They might as well have made them out of aluminum foil. They offered to send me velcro so they wouldn't slide around. The cup phone with extension is also garbage. It rattles, doesn't stay tightened even after I paid extra for stronger knobs. It just flops down constantly. I even need a rubber band thing because the holder is in between sizes and doesn't stay secure. Unbelievable hype.

I have floor liners and a trunk liner fit perfect couldnt be happier... also have cup/phone holder its ok but had to put a small pc of foam rubber around it to keep it from slipping around. Also have back of seat protector, does its job. Just got a back seat cover and door covers so I can take my dog with me more easily. Backseat cover is ok not as good of a fit as I would have expected but works so Im ok with it. Door protectors are a JOKE... if you move the window up or down they pop off... if the window is down the wind blows them off may have been a good idea but needs a better way to attach to stay in place I can figure it out myself but shouldnt have to... the paddles that fit down in inside the window arent a good idea... and if they scratch my window tint I will be pissed...
I drive a Dodge Charger just for reference oh I also have a sun visor for front windshield perfectly fine...

*WARNING 2017 NISSAN ROGUE OWNERS!
I got rain guards and mud flaps for my 2017 Nissan Rogue. Had to fight the front door rain guards to fit correctly, now driver side window doesn't go up and down correctly and the back mud flaps, we had to drill a hole on each side because the holes in flaps and car didnt match up. I even called and asked if they sent me the right ones for my make and model. They assured me they was the correct fit. I lf you purchase the mud flaps, be prepared to drill new holes in your car. So not happy about that one.

I placed an order online last week and they've already charged my card. FedEx has already delayed the delivery. And today I find out that they could not deliver it because it was the wrong address that WeatherTech put on the shipping label. Fed ex refuses to talk to me. WeatherTech saying that they may be able to help me. Bottom line is that weather tech does not know where the item is. I keep hearing from different employees that nobody knows what really is going on or is happening. They're hoping they can bring resolution. I have already told them if they cannot resolve this, I will charge this item back. And I will not do business with him again. I don't understand how employees could continue to say they don't know why this is happening or what is actually going on or where my item is. And Fed ex refuses to talk to me because the shipper, weather tech, put on the wrong address. So I have been charged over $200 and I have no items that no one knows where it's at.

Great marketing efforts and a product that absolutely sucks! Have NEVER seen a Weather Tech floor mat that didn't curl up after a bit of time. They SUCK! Don't be fooled by the slick marketing efforts and the promise that "you can return the mat to it's original shape with a hair dryer"! Gimmie a break! Stay away!

I ordered everything WeatherTech for my new 2017 Ford F-150 Crew Cab, and everything continues to function as advertised except the Wind Deflector. I have tried to get help from WeatherTech via email since June 2020, without remedy. The problem with the Wind Deflector, now that it is 3 years old, is that it chatters loudly when going down the road at highway speeds. The problem seems to be the pressure that builds under Wind Deflector, which releases by the Wind Deflector lifting up and down at a high speed causing the chatter. When you open the sunroof, the chatter stops. This is highly aggravating and the only way to stop it is to remove the Wind Deflector. WeatherTech does not have a solution and will not help to develop one. Therefore I give this company this rating for this reason alone. I would not recommend this product. The other products are fine. I baffles me why after talking to two different customer service people I don't have a solution. I have since taken the Wind Deflector off.

Ordered WEATHERTECH ALL WEATHER MATS for my 2014 Mercedes Benz ML350 on 09/22/20. They were $99.95, with shipping($15) and tax($7.61) came out to ($122.56). The second row mats didn't fit, so i returned them for a refund. I was charged $15.99 to return a product that did not fit. You spend a lot of money with Weatertech and they don't provide you with free shipping or a return label, but than they charge you for a return label (which they do not tell you when you speak to customer service about a return)... I also orederd a set for my sister's car as well, which was $309.95 and shipping ($18) and tax($21.72) totalling $349.57... which I'm returning as well once I receive them. So they can charge me the ($18) shipping fee if they want. BUT I REFUSE TO DO ANY BUSINESS WITH THEM EVER AGAIN and will make sure my family and friends don't do business with them as well...!

I purchased a full set of Window guards, Floor mats, Cargo Mat, Hood deflector all from Weathertech.
One of the window guards has flowed off the car and I have tried to buy a replacement tone told I have to buy another complete kit. But if I had the original receipt they would replace it under warranty. I can not locate my receipt so they won't help me. After being told this I would NEVER support and or recommend they to anyone.

I purchased $450.00 worth of floor mats and cargo liner for my mini-van. Nobody said anything about a AAA or AARP discount. I installed them and found that it was not a great fit. Then I called to order a couple of more items and was told about the discount. I asked if they would credit the discount for my purchase two weeks earlier. No can do. Well screw weathertech. They're really not that great and probably worth the effort to look around on-line. Any company that gets returning customers should go out of their way to keep them, even if it means giving a discount on a previous purchase that should have been offered anyway. Also, an American company might offer a veteran's discount.
WEATHER TECH is an American company that makes auto floor mats, cup holders and cargo liners and trunk liners.