WayfairReviews 2,089

Waiting for a bed since March and no sign or update from the customer support. Its been more than 3 months and ZERO UPDATE. They don't have a clue to where the bed is and never ever call back when promised. Poor management and co-ordination within the company.

Save your time and avoid Wayfair!

I had an item in my cart and it was listed AT CLOSEOUT for $154.00. Two weeks later, it is now listed AT CLOSEOUT for $196! They also offer no courtesy service. I called as a new customer for a discount code to be applied bc I saw a code on their FB page for 10% off for new customer. They stated they can't offer any codes but need to sign up. I receive the code and now the price is jacked up. I will not do business with such a shady company.

I was online trying to find a twin storage bedframe and headboard. When I found one it said it included the bookcase headboard. I wanted to make sure so I called. The first woman I spoke to only knew a few words, "that's not what it says". When I pointed out the 3 different places that it did state that the headboard was included I got the same response. At that point I requested someone else to speak with and a man came on the line. He again stated that is not what it says and after going into much detail as to where I am seeing this information, he finally agreed. At this point I was so frustrated it didn't matter anymore what he would or would not offer, I kindly informed him I would never purchase anything from them and wished him a good day. I went to Walmart.com and found a better bed with storage and headboard, free shipping and faster shipping for less.

I ordered curtains to match others I had previously ordered and the dye lot was different. They didn't match. I was by "customer service" rep Shannon A that there was nothing they could do unless I paid to return them abc then reordered (with no guarantee the new ones would match either). I tried to explain further and Wayfaie was having none of it. Don't order here unless you know for sure you want to keep your items. Awful return policy.

I ordered a shower curtain for my daughter, while completing the order I realized that they do not offer free shipping. I paid it but went to amazon and found the same product for 10.00 less with free shipping. I cancelled the Wayfair order within 2 hours. I received a confirmation of cancellation. Two days later I received an email saying that my order had been shipped. I email them and got no response. I went on line to get a shipping return label and found out I had to pay for return shipping- 17.00! I searched several other Wayyfair products on Amazon and found all the items for less and free shipping- I hope amazon puts them out of business. Shady business with terrible customer service

Ive come to the conclusion, after my experience and reading the reviews, that this company makes its money off the interest from our purchases. I wouldnt be suprised if half the things on their website arent even in stock. I ordered a sofa and love seat. Purchased it through customer service over the phone they assured me i would have my furniture within 3 weeks. What a lie. 6 weeks $1400 many delays and a bunch of lies later, my sofa and love seat were tracked 2 days before i was expecting visitors from out of town. The manager at the local delivery station and manager at call center assured me i would have my furniture no later than Saturday. Said it was on the truck and would be here friday. Said local manager will personally deliver it. I called friday to confirm he says the truck just pulled up he would call back. He never called. I call Saturday wondering why no one called to schedule my delivery. He said they lost my furniture and it must be on the wrong truck. Are you kidding me? How have you been tracking my furniture all this timw if it wasnt even on the truck. Wayfair is a scam. On the large purchases they will drag u along long enough to keep your money in a high interest baring account. Period. Of course i asked for a refund. They ruined my family's vacation. And didnt bother to thank me for the 1400 i let them borrow for 6 weeks. Your welcome never again

Very unhappy with Wayfair. I ordered a bathroom vanity for a new powder room being installed. Ordered it on March 13th, one day after I signed the contractor proposal to do the work. On March 15th, i got an email saying it had shipped. It is now April 14th. The contractor finished the work yesterday, except for the installation of the vanity because the vanity has still NOT been delivered. On April 5th, I spoke to a delivery specialist who told me my item was part of some big transportation delay (she blamed it on storms in California as opposed to Georgia which another reviewer was apparently told). I was assured she would follow up with the delivery company and get back to me. She never got back to me and on April 11th, I called her and sent her an email. She never got back to me. On April 12, I called to speak to a supervisor who gave me the same store and never got back to me. On April 13th, I called the trucking company. They had the item in their local delivery facility but said they only come to my area every other week and can't deliver it until April 25th---7 weeks after I was told it had shipped! Someone could have walked it across the country in less time. I called and left a message for the Wayfair supervisor to let her know this was unacceptable and she responded with an email saying "oh, I see you have an April 25th delivery date so you are all set." The icing on the cake is that today I got an email from Wayfair asking me to review the product that I don't yet have. After reading all of these other reviews, I am now worried that if I ever get the vanity it will be damaged. Will not be ordering from them again.

I ordered glass top dinning table. They ship the glass top and the base separately. I received the top within two week but never received the base. I waited one more week and called them to see where the base was. They told me it at my local independent delivery company and i have to call them directly. I call the local delivery company, they told me they never received it and told me to call wayfair. I called wayfair again and let them know its not at the delivery company. They said they will talk with their freight manager and get back to me within 24hrs. They did get back to me and told me they dont know where the base and would be happy to send me replacement and offered me 10% discount. They told me the replacement would take 3 weeks. I agreed because I already have the top, it would be a hassle to return the top. Thought it would be better I wait. I waited 3 week the same thing happened they LOST the base AGAIN. Unbelievable! In this day and age how can you make major mistakes twice? Your competitions will eat you soon. I told them take the top back and I will take my business somehwhere else.

Got message "We're very sorry delivery is delayed. One of our representatives is already working on your order and we will provide an update within 3 business days. Our goal is to make sure you receive your order as soon as possible." Never happened! No one contacted me within 3 business days. Previous order arrived damaged, though they addressed that. Cumulatively, not happy with Wayfair. They need to improve their package tracking to real time notification. Not doing business with them again.