WayfairReviews 2,089

I ordered 2 round end tables but checked everywhere else before I ordered because I had read so many bad reviews on Wayfair.com. I took the chance and ordered them figuring if it went South I could simply return them. Much to my surprise I got them in perfect condition 2 days later and I have them three years later and adore them. They came well packaged considering the tops had glass sitting on top of them and none of the bronzing on the front was scratched at all. They are very good quality and actually the same manufacturer I had looked at in a very high end department store. I got a steal and was very pleased all the way around. I saved a bundle and had no problems whatsoever. Super happy with my experience.

I had ordered a $2000+ patio set from wayfair and it was the worst experience i have ever had with buying online. The list is endless but here it is.

1. Did not receive my entire order on first shipment
2. Received someone elses package on the first shipment
3. When they finally located the remaining package and scheduled a delivery date with someone waiting at my house. 30 minutes before they realized it wasnt the right order
4. Received the remaining package a month after the delivery date
5. Communication is broken. You have to talk to 2 groups. 1.The delivery team 2. Wayfair
6. The individual managing the case was unresponsive
7. As a customer the attitude was a "oh well" type attitude.

Overall would never shop there again and would not recommend to anyone. If you do shop please be prepared to be dissappointed.

Ordered a small dining set in mid-May and did not finally receive until mid-July, but had long since paid for the item. Multiple calls and emails with Wayfair did not help as the item was basically lost in shipping, sitting in a container somewhere. To their credit, Wayfair refunded me 10%, but it's not worth the stress of wondering if you'll ever get your item, when you're going to file a BBB complaint, etc. Will not use Wayfair again, they are just making a buck with a nice website but have no real operational oversight of the product or delivery.

I'm writing a review because I've had great experiences with Wayfair. I bought a 5' round accent Barton Beige Area Rug it has rich beautiful coloring and quality made. I returned this only because my miscalculation of needing a larger size. The return went quickly and immediately my return funds were deposited in my bank account. I also bought a different time the Collage Wall Hanging 5 Opening Picture Frame. It's beautiful and hanging in my dining room. I'll buy from Wayfair again and would recommend them.

I ordered a kitchen table from wayfair, about a week and a half later it arrived- broken! Very poorly packaged in the box and completely damaged. We were told to keep the chairs which were fine and discard the table and a new table would be delivered. Another week and a half later the table arrived. This time, they only sent us the table top and NO LEGS! Now we have to wait another 1.5 weeks for the legs of the table to arrive. They claimed they are not able to rush ship anything due to the third party they use. I will not be ordering from them again if this is what to expect from their shipping department.

I have used Mayfair for many years, I lost my card got a replacement that is useless. I can't use it, I have spoke to a supervisor who told me they didn't have the knowledge of how to add new card. 2 weeks later still can't figure it out. When I asked the gentleman how the hell something like this could happen he told he has never dealt with any customer that has lost their card. I'm totally Pissed. Beware really weird stuff going on over there.

We ordered a chair and ottoman SET. I emailed Wayfair to ensure it was indeed a set. Not only did they respond to confirm it, but they posted my question on their site under the item.

And of course, a week later we received a chair and no ottoman.

After a lot of mess that I won't go into, we were told the only way to resolve this was to send another SET, then they would send us a shipping label and we would have to repackage the original chair and arrange to have it picked up by Fedex. What? Okay, whatever...

Yeah, we received a second chair and NO OTTOMAN! A few days later. I nearly exploded. We called and told them to come pick up BOTH chairs, we no longer wanted them. They were supposed to send a label to have them picked up by fedex. That was three and a half weeks ago. The CSR told us if we hadn't heard from them in two weeks then the chairs were ours to keep.

That sounds great but remember we have two chairs and no ottoman. Also, I was not in love with the chair once it arrived. And we don't have a huge living room, so we don't have space for the second chair. It's currently sitting, still wrapped up, on horses in our garage. I'm not sure what we'll do with it. And they're the only place that seems to sell the matching ottoman (which isn't going to be available until early 2018 anyway, after all of this mess.) and I really don't want to give them anymore business.

UPDATE: We kept both chairs (ended up being free because they have made no attempt to claim them.) and ordered the matching ottoman. It arrived within a reasonable time frame... with three functioning legs and one that wouldn't screw in! OMG could this place BE any worse? ;) In order to avoid any further contact with this company my husband purchased the piece we needed to repair the leg and just fixed it himself.

So no, I would not recommend doing business with them. They are also the same company as Joss & Main, Birch Lane, and some others. Why they have various names, I don't know.

This is my continued review of Wayfair. So the sectional that was lost never was found, the set that was supposed to be shipped on Aug 1st, got the text saying it was, never shipped 3 weeks later they're saying it's still waiting to be shipped, then it takes a month to get here so I'd get it sometime at the end of Sept. Who knows, since they keep telling me it was going to ship and it still hasn't, but just in time to cover it for the winter. I told the manager if your telling me that you can't guarantee that it's going to ship next week then cancel it. Next thing I know, it's cancelled. Sooooo maddening, no apology again, not even an email from her saying she's going to cancel it, just the standard email. The only reason Wayfair stays in business is because of all the little things they sell. Because I've read a ton of reviews about these guys even the employees hate working for them. Buy from someone else if your buying big, they don't have their own shipping company to get it done right. They could care less if your having a problem with your order. When you call customer service those ppl are friendly, but the minute you have a problem they'll act like they care but in the end they don't. I could've been enjoying my outdoor sectional for 2 months if I had bought it from someone else but now I get to wait till next year to enjoy it.

I ordered a TV stand early July 2017, and it was supposed to be delivered to me mid-July. The estimated delivery date passed and I received nothing, so I contacted them, stayed on the line for 15 minutes, only to hear that the item is on back-order and won't be delivered to me until a week later. And then I kept receiving emails on the delivery dates that the item is still on backorder and the shipment is delayed, July 31, Aug 9, Aug 17... When I contacted the store for the 2nd time, a rude customer service agent told me that she cannot do anything about that, and I had to cancel my order.

A bunch of frauds. This is the worst experience I have ever had. Stay away from them!

After ordering 1 chair cushion which arrived in 2 days, I decided to order 5 more for my other DR chairs. Online order confirms 2-day delivery, but after waiting another 3 days - NOTHING. Called cust. Service & put on hold for 13+ min. Only to be told that order was never fulfilled & will take another 1-2 business days to get in touch with their Kentucky warehouse & find out what happened. I asked if I can follow up via email, but cust service said they have huge backlog with emails & will take several days to get response. Wayfair rep. Also said they cannot call their warehouse by phone to check on an order. Terrible service! Needless to say, cancelled order!

We, from Vancouver Canada, purchased a pair of night table lamps on Wayfair website but when delivered, they were nothing similar to the pictures! Absolutely low quality material and production. The only thing "high" about them was the price, more than double the brands like Crate&Barrel, or West Elm etc.! On Wayfair website, they were discounted to around $226.99 each, with original price of $369.99.
https://www.wayfair.ca/Darby-Home-Co-24-Table-Lamp-DRBC3087.html
But, that wasn't the worst part! When we wanted to return those, there were two options; get store credit (are you kidding me?!) with free shipping OR get a full refund with shipping cost on customer! We literally paid $63 for a deceptive and fraudulent advertisement!