WayfairReviews 2,088

I ordered an item may 26th with a delivery date of June 18th today is the 22nd and i have not received my item or any updated shipping information. When i look online it still says delivery date of June 18th. I have been on hold for one hour and 20 minutes so far to get an updated delivery date.

Was on hold for TWO HOURS! Finally hung up. My item was never delivered and Fed Ex said I would have to contact wayfair to file a claim. But there is no email address and I dont have time to wait on hold for 2+ hours. I will NEVER do buisness with this company ever again and I will do my best to tell everyone I know to NEVER use wayfair.

Ordered my bed on 6/6, it was shipped on 6/8. There is no information on their website and customer service told me that they don't know where it is, that's after waiting 1 hour and 56 minutes on the phone.

Horrible and worst customer service! I received a defected item. I have been waiting for replacement parts for over a month, finally decided to returned it and waiting for 3 weeks for the credit to go back to my account.

I bought some deck furniture on clearance. About a week later I received an email that the items were not available, but here's some others you might like to buy (for more money). I probably should not reward bad practices, but ended up ordering the more expensive items because I still had the need and just wanted to be done with the purchase. They did arrive and the quality was not great, but it'll work, I guess.

My order was never shipped out. After two weeks l called and was waiting for 45 minutes. Call got disconnected. I wish that I saw the reviews before I placed the order. NEVER BUY ANYTHING ON THIS SITE OR THE APP.

Iam trying to return a sofa i tray call to Wayfair 3 times to return it, I wait 1 hour and the call goes down. On the site do not select me to return. Obviously you don't want to return it. The sofa came all wrong, the quality never includes anything and always understands a lot on the site. I deserve respect and resolve a situation.

THIS COMPANY OVER AND OVER HAD EMAILED WHICH STOPPED NOW SENDING ME HARASSING TEXTS ABOUT PRODUCTS THAT I AM NOT INTERESTED IN. I WENT TO THE SITE TO UNSUBSCRIBE TO NO AVAIL BECAUSE I AM NOT ON THEIR PRIORITY LIST. I WANT THE TEXTS TO "STOP" OR I AM GOING TO REPORT THE COMPANY TO THE FCC.

Took six weeks to get the light. And when it arrived it's marked 165 V to 265 V. Naturally it doesn't work on 110 V. I emailed customer service and they replied they only sell stuff in the United States that works on 110 V. I emailed back since it doesn't work on 110. I wanted to return it. That's the last I heard from them, they refused to email me back.

Get furniture wherever else you can. Not only was my couch put on backorder twice, I asked the question for clarity on a potential delivery date, and they canceled my order as a response. I could never reach a real person over the phone, and you spend about 10 minutes talking to an automated machine. Do not recommend.

Will never buy anything from this company again. Overpriced, junk, damaged when I received it. Don't ever buy from these people.

Ordered storage containers and they sent something different from the picture. I have been on hold for an hour and a half. This is my first and last time I will order from them again. Thankfully I didn't order furniture. I couldn't imagine.

I spent 264.00 on 2 products. I ordered and was given a delivery date of 6/10/20. I never received and they ignored my customer service email. I finally had to get the money put back on my card. They said the items suddenly sold out and were on "back order". They sent me NO notification of that and those SAME items are on their site right now for sale showing in stock... very shady company.

I ordered a gazebo on May 10th from Wayfair.com. It shipped May 21st. We found out through an email that it was damaged during transport on May 29th, so they shipped it back to the warehouse. Our new ETA would be July 15th with a lousy 10% off for troubles. I was so furious, I just wanted a refund. It took them EIGHTEEN DAYS to give my money back! Never again Wayfair!
Overstock.com shipped our new gazebo in two days!

Bought an expensive table that arrived damaged. Cannot get through to anyone to arrange reshipment of the damaged part. Wayfair's website directs you to a specialist, who then wants to charge you to speak with them!