WayfairReviews 2,088

Ordered a recliner Monday, 4/26 then turned around and cancelled it yesterday morning, 4/27. When I received my confirmation email with delivery date of SEPTEMBER 29TH - OCTOBER 7TH... Uhhhh, no thanks! I emailed asking why such a long time out, no one got back with me. Won't order from them again.

I bought two new beds from Wayfair to fill my guest rooms.

When I opened the first one and put it together, I realized that the product was incredibly cheap - plywood slats, hollow-core headboard and footboard, and cheap plastic dowels. I wasn't happy with how flimsy it was and that's when I also discovered that Wayfair doesn't allow you to return anything once you've assembled it. They tell you you have 30 days to return it, but you'd better decide whether you like it or not before you put it together.

Additionally, both of the beds I purchased arrived as different products than I'd ordered - they substituted a product with a different name that appeared the same, and claim that their order policy allows them to do this.

Lastly, I posted a review of the bed I'd assembled and Wayfair quickly deleted it, as well as a couple other 1-star reviews that had been the most recent reviews.

I went to return the other bed - I didn't want to risk it being a piece of crap like the first one - and then found out that their free shipping only applies to sending it to you, to return it I would need to pay shipping myself

I placed a few orders years ago with Wayfair and had smooth transactions even if the carrier mistreated the piece. They made it right. Fast forward to now and boy have they really changed. I can't even get shipping information. Order was placed a week ago and nothing. I cancelled because I wouldn't be able to take off work with no notice. I called to see if I could get the delivery fixed. Turned out they said it must be a glitch in their system and gave me pointers on how to handle it. They said I could reorder. The item is now $100 more. They will not price match even though it was their system goof. Guess I should really thank them. They saved me from a $700 mistake of ordering from them. They are also saving me from dealing with them ever again. The most convoluted and idiotic system that will drive customers away. Not to mention the rudeness. Nothing like they were before.

With this pandemic everyone is ordering on line. Great to know you can count on a some companies that provides items, easy exchange or returns. Wayfair works very nice with us consumers. I have ordered couple items from Wayfair, some damaged but, they quickly are happy to exchange or give you a full refund. Happy Consumer! Thank you very much!

After I contacted their corporate headquarters I was able to get a call back they played my monitored call they apologized and took good care of me.

On march 18th ordered a bed frame from wayfair which said it would be delivered in a few days. It is now the 5th of april and have only received part of the bed. Not to mention they were continually attempting to charge my card for the item. They said to make sure the funds were still available. Had to pending charges for the same item. Then both of them posted! I spoke to a different person for the next 4 days and they explained my card was not charged for the item twice but that the pending would come off. I spoke to my bank numerous times who explained the funds would go back on when wayfair refunded the money for the extra charge. Spoke to someone from there case management team who explained it was the fault of the bank and kept pushing the date out for when the charge would drop off. They tried saying they voided one of the charges. Then it was turned over to the finance department by a regular representative. She sent the information over to the finance department and soon I received an email back from her stating the finance department found the problem and refunded one if the charges. The next day I had my funds back into my account. Then the rep from the case management team sent me an email stating the funds were back on my card like she had told me to just wait. She explained basically it was the fault of my bank and that they had voided it. I responded back explaining I received an email from the finance department stating it was wayfairs fault and I was double charged. I went in to explain they had to REFUND the charge and it was back in my card the next day. Of course I didn't get a response back. I am still waiting for the rest of my bed which is still sitting in Georgia and I live in missouri.

I ordered several times and was happy.
I ended up with a double order on a mirror. I returned it. No refund happened.
Can't seem to solve. I don't have proof of return. I ate it for $145.00.
I'll never use them again,

Bad experience! They made different delivery address. When I called they start ague and I even can't cancel! App changes address. Very bad delivery policy!

I would not purchase from here at all. They charge too much for very cheap furniture that will break within 1 month. Consider Rooms to go or another reputable business.

Wayfair uses deceptive bait-and-switch practices to scam unsuspecting consumers. Their customer service is unwilling to provide any resolution. After cancelling a sale item I ordered and paid for nearly a week after the fact they still have my money even though they claimed to have issued a refund.
They stated their sales "are a gamble" as to whether you will actually get the item and they can do nothing to help.
Do not be duped into thinking you are getting a great deal! They will cancel your order, keep your money, and try to further scam you out of more money by trying to sell you a lower quality item at a higher price as a "resolution."

I can't even believe the gall of this company. The website is gorgeous. It is only a cover for the crap that Wayfair produces.

I had ordered two items from Wayfair, a decorative tray and a small cabinet. The tray arrived in one piece, but the cabinet was broken and appeared to have been dropped. I took pictures of the damage and sent them to Wayfair customer service. Within a short time, they called me to ask about the damage. I described the damage to the cabinet, and they offered a store credit. I used the store credit to purchase another cabinet (different style), which arrived double boxed and well-padded, without a single scratch. Their customer service was very helpful.

Ordered a Table first week of January deliverey date second week of January. Called when it didn't arrive on the 3rd week. Was told it was lost. Then I was told it was no longer available until March. So here it is March. Didn't come so I called and they said it had too many labels on it so it was returned so now I am told they will re ship it. Hummmm let's see if it will come? To be determined... I am very upset with this company!

I just want to say that I am very happy with my new console table. I received it in 2 days and the assembly was very easy. My overall experience was AWESOME! Thank you WAYFAIR you have a permanent customer!

I've ordered from them couple times already. It's shipped to me and i have to put it together myself. Which is expected, unless you pay extra for it to be put together for you. Shipment comes quite fast, I got my desks within 1 week of my order date. So far I've been happy with their products.

Had too cancel an online order and realized it was the incorrect item. I called immediately after placing the order to cancel. They told me the order was already processed? And I would have to pay a penalty, go figure...