WayfairReviews 2,088

I live in a different State than my children. They had bought us a gift (11 x 11 gazebo) but by the time we got down to see them, to get the gift we discovered the size of the gazebo, we needed a 11 x 10, we can't fit an 11 x 11. I called Wayfair, we were 4 days post their 30 day return policy. I explained the box wasn't even opened... they didn't care. I advised I would just exchange for another gazebo a 10 x 11. They didn't care and advised me NO ONE has the authority to override the very strict 30 day return policy. Apparently they do not make ANY exceptions, even with an unopened box. RIDICULOUS.
Anyone want to buy an 11 x 11 screened in gazebo because that was the advice they gave me. STAY AWAY PEOPLE...

Is very upsetting here!
Don't waste your time and money!
Products are bad!
The chairs set is $478 and with out letting us know they charge $200 return fee!

I received what I paid for but once I got the merchandise their customer service by telephone was disgusting and rude all I wanted to know was when my bill was due they said they couldn't tell me they could not verify me I called three or four times all I got was a rude rude customer service rep and the third time I was hung up on disgusting service people once they have your money they are terribly rude I will never do business with them again

Wayfair you are horrible! Your CS is useless! Assigned my account to some moron whose never available and no one else can help. You charge my card when all items were cancelled! Then not answer emails calls and pretend only some moron who can answer. Disgusting!

After ordering a hybrid mattress, I was dissatisfied with it. Wayfair offers a 100-day return policy. The Fedex return label was sent to me. It was one of those mattresses that fit in a box. Obviously, I couldn't get it back into the box without a mattress press, so I had to search for a box to fit a queen-sized mattress. Having struggled with this large box for quite some time, I was finally able to get it to Fedex. Still under the 100 days though! My mind was racing with thoughts of a refund as Fedex fought their to the back with this big beast. The weeks passed without a refund. I called Wayfair. The package has not yet been received. With Fedex, I traced the label. The item has been lost. Filing a claim is recommended. Eventually, the claim was denied stating, "An addendum was added to your (Wayfair's) Fedex contract that you will not file a claim for lost or damaged items." Appealing to Wayfair did not work since they did not receive their mattress back. I appealed to Wayfair again countering they need to fix their account with Fedex, Wayfair's Fedex account is at issue, not Fedex itself or I would write a review against Fedex. Now I'm paying for a mattress I don't own!

Ordered several items. Had to change delivery location when we had Covid and could not be at the new apt to accept delivery. Wayfair could not help they said call FEDEX. Fedex says Wayfair the shipper must call. Tried to change address online and it is not possible. NO ONE would help. DO NOT USE WAYFAIR UNLESS 100% sure you want items.

I would like to let Wayfair Buyers know that their purchases are not protected.
I experienced such bad Customer service as a Designer.
I do not Recommend Wayfair to Anyone!

Just don't do it. I didn't get half my items, and then when I called customer service, they told me that I was out of my time frame and there was nothing that they could do. Bad all around!

From start to finish Wayfair was the WORST company I have ever ordered furniture from. First, they messed up the order and needed to have it resent. Then, something went wrong on the billing end and only part of the payment went through (but they didn't contact me to notify me of this). Finally, they sent the remainder of the amount off to a collection agency saying that my only recourse is to pay it through the collection agency. All along the way I was met with various unresponsive customer service personnel who touted the same line (almost verbatim) and never returned my calls. I can't help but think that most of this could have been avoided if they improved on their business/customer communication. Until changes are made, save yourself the agony and find another retailer to give your business!

Wayfair has been charging me over $200 for the past several weeks for an item I didn't purchase. I had bought from them in the epast and apparently they just use your card whenever they feel like it. My bank shows the charge as "processing" on my debit card, but meanwhile those funds are unable to be used by me. As I said, this has been going on for several weeks, and they just keep updating the processing request. I contacted Wayfair and they said I would need to wait until "said item" shows up and then return it for a refund. I DIDN'T order anything! Beware

I'm an interior designer ordering multiple items for clients. This site literally has no idea about its own inventory. Everything I have ordered from them has been delayed delayed and delayed further. I spoke with them on the phone and they promised that something was in stock. All I get is emails from the company saying "thanks for your patience". My clients outdoor furniture is now going to be delivered after summer is over. It was expected June 11th, with assembly booked soon after. They never showed and they never told the assembly team. So a poor guy came to the house and had nothing to assemble. So frustrating.

Do NOT ORDER FROM THIS COMPANY!( THEY PROCESSED MY Payment ON MY ORDER INCORRECTLY and wouldn't fixed it! Wouldnt reprocess, wouldn't cancel, just sent the items and charged me incorrectly. I tried filing a dispute and they sent me emails and left a voicemail again stating they wouldnt help me as there was no way to fix the payment on there end! When I opened up a gift for my husband father's day gift, a basketball hoop, it was broken and unable to put up due to pieces not being included. Wayfairs manager has refused to help me in anyway! They said they will not send replacement parts because the dispute they have already claimed they wouldn't resolve is on my account and they won't fix my order. I was told my customer service agents this dispute shouldn't even still be on my account and the manager said it will take 90 days and they will not help replace anything... So please be aware! This company will send broken items without sending replacements, will put fake dispute on accounts so they will have no responsibility in fixing your order... And basically steal from you. I would forsure think twice before placing an order with them because I am sure this has happened to others and in no way right!

Bought a Kohler toilet from Wayfair. Came broken. Promised a replacement within 4 days. A week later they couldn't confirm a new delivery date. Cancelled the order and they told me I have to PAY $130. To cancel order. No product and I owe money? Not a fair policy. Don't ever use Wayfair.

Went on website to track my order because it was late. Noticed that my item had been marked down significantly, so I called customer service and inquired about whether I should place a new order (and return the first item) so I could take advantage of the new reduced price, or if they could give me a price adjustment. At that time, the item I ordered was still available in the color of my choice. The representative who helped me confirmed that my original order had been placed within the required time period and that it wasn't part of a special promotion, so I would be eligible to receive a price adjustment.

A few days later, I received an email from a case manager advising that I wasn't eligible because the color of my choice was no longer in stock and therefore not available at the lower price. After some slight pushback, they gave me a fraction of the discount I was entitled to and tried to make it sound like they were making a big, generous gesture. I responded saying that that was not an acceptable resolution, that they should stand by the prices they advertised, and asked that they reconsider. This time, they didn't even respond, so I called back again. The representative was sympathetic and offered me an additional 25% off, but said they will never approve the final price that was advertised.

The customer service reps who handled my phone calls could not have been more courteous, and I think they made every effort to accommodate me. It's the people above them that fell short of doing the right thing. I have made numerous purchases from Wayfair, as well as some of their affiliates, and never had a complaint, or even returned an item. I will certainly remember this when I help my two children furnish their new apartments next month.

I would like to provide feedback on the customer service I've received. Recently I placed an order for a rug and a chair which I didn't receive. I was told to wait a few days, which I did. I was told to check with my neighbors, which I did. I reached out to customer service a third time and was just told the items were delivered (which they weren't) and that I was most likely the victim of theft. I've since contacted the police and was told there was nothing they could do. This is after a similar issue i experienced a few months ago trying to order a couch. I was then told it was delivered, when in fact it was delivered to the building next to mine at the incorrect address. If you contract a company to deliver your items and the client doesn't receive them, why does it fall on the "victim" or client to resolve an issue to which they have no control over? At this point I'm being told there is no option for a refund, and unless the mystery thief who may or may not exist returns them to my door I've payed $400 and gone through months of miscommunication and poor service with no recourse. I thought by giving way fair a second chance and ordering with you again the experience would be better but unfortunately it has only soured my experience further. Surely there is a better option for the client who wants to shop with you but is being told they spent money with you, haven't received their items and that that is an acceptable solution. Extremely disappointed and will be sharing my poor experience on your website.

With only one season outdoors, it has completely fallen apart and their customer service is crappier than the furniture. This truly is junk. I tried to leave a review of our experience and every time you submit there's an error and you have to start over. I've called. I've e-mailed. I've used the chat. All of it is worthless if you'd actually like to speak with someone. I called the sales help team to see if they might be able to at least transfer me to someone that could help and was just told to try the things I'd already tried.

If you order anything that is a larger item, it most likely will be damaged or lost. They will order a replacement, however it will also be damaged or lost. This process will go on for months and they will not refund you. Sometimes you will lose out of thousands of dollars. The company offers a great selection, but it is not worth the hassle or cost.