WayfairReviews 2,088

PLEASE PLEASE be kind to yourself
Two lady on phone were nice and very honest that company give damm about customers
They dont want our business. SO BAD
Believe me in last 8 years I never write negative review

I hesitated placing a second order with Wayfair because we had an awful shipping experience with them the last time we ordered 2 years ago. Well, despite my better judgment, and I did place another order, was told it would be here today - and now have just been told by customer service that they "don't know when" it will be delivered, as there is a delay at their warehouse. Customer Service was less than pleasant as well. If you expect things to happen the way you are promised - don't purchase from this company.

This morning I went to purchase (2) $200 gift cards to be mailed to friends. I put one of the gift cards into the cart and the subtotal showed $220. I called customer service and even the rep didn't know why it was such. She put me on a brief hold and came back to inform me that Wayfair charges $20 to mail a gift card. She said that I could print them out or email them,(both options are so impersonal). Wayfair, you have just lost an easy $400 sale. Never again!

I purchased a sidebar from Wayfair. Because I was having a back procedure I could not lift over 5lbs so I put off building this until I was able post surgery. The doors had these long sleek black metal doorknobs. As I screwed on the second handle, the handle literally snapped in two. I called their customer service who informed me they couldn't help me since it was 30 day warranty. I explained I had been prevented from putting it together previously due to surgery and still no help. Since the door handle is an odd size I can't even replace it myself. Given the response I got, I will never recommend or purchase from them again

I purchased a storage box for my deck for chair cushions and when the box came it rained but I was not concerned as I knew that the storage box was for outside use and the rain would not hurt it. When I got help from my contractor to come over and assemble it and he opened the box instead of the storage box they had mistakenly sent me a very huge white pipe hand rail with a mount for a large swimming pool. Wayfair sent me out the correct item but wants me to return the wrong item, but will not over any resolution for a box to put the item in, as the original box is ruined from the rain. After many attempts to ask them to send me a box, all I get is refusal and they are telling me to go to a store and purchase a new box. I don't have time to do that and it is not my fault that they sent me a totally wrong item.

This brand will forever be associated with the American concentration camps on the southern border. Perhaps someday people will be able to see their logo without hearing the cries of the children stripped from their parents and under the family separation policy and made orphans of living parents by the Trump regime. Wayfair's collaboration with the enemies of humanity by supplying Immigration and Customs enforcement with furniture for its concentration camos is unforgivable. Also, their products, service, and prices are crap, which I guess are why they can't turn down business from tyrants. My company will no longer do business with these monsters. https://www.washingtonpost.com/business/2019/06/25/wayfair-is-supplying-beds-texas-detention-centers-children-its-employees-are-protesting/

We bought an expensive desk 6/22/20. Recently, 2 men tried to move it for flooring installation and it literally disintegrated! The drawers broke apart, the top came apart from the sides, and the sides broke apart. They did not drag it or mishandle it in any way. This was obviously a piece of furniture with very shoddy construction- although it looked beautiful. Wayfair told us to take a hike. They said we should have bought a protection plan. I can't believe we should need a protection plan to protect us from purchasing furniture that was defectively made.

I got an ottoman for $120 which got broken in just 3-4 months. Now I cannot use it anymore. It was cheap product they shipped from China. Now they can't do anything about it as they provide 30 days replacement for furniture. It's the lame excuse I have ever seen for a furniture. Usually it's 6-12 months warranty on furniture damages but they said to purchase extra warranty out of 30 days in order to get it replaced. Never ever going to buy furniture online.

They falsely advertised availability of an open box chair and cancelled my order. Once I contacted them about this they told me they oversold the product but the "good news" is that they had plenty new that I could buy in stock and offered a 10% coupon. 10% off something I was originally supposed to be saving over 50% on? How is that compatible. It's not. They are a joke as a company and do not care about the customer. They need to learn how to update inventory as they go or to honor the price they have on the site either way. The best part about it is that right after cancelling my order the chair was right back to available as open box on their site for this to happen to someone else.

I placed an order a month ago and the expected delivery was 15th of July but i never got the bed delivered. After talking to your agents couple of times, every time what i hear is that the bed is stuck in customs and will be delivered in 2-3 days. It was my first time ordering from this company and it was so disappointing. Today, on 25th July I called again to your customer service and asked the agent to transfer the call to the supervisor. Her name is Andrey, after explaining her the whole situation, what she offered me is either they will replace the order for the same bed or they will refund the more, which is not acceptable after waiting for a month. I asked her to transfer the call to the manager and what i heard is that she is the head and she don't have any manager. Anyhow I convinced her to let me talk to anybody from higher authority. She transferred the call to the manager named Katy. Again, she offered me two things either a replacement or a refund. The bed you was not able to deliver in a month, how should I believe that it will be delivered in 3-5 days. At last, I am left with the only option of refund. The bed I ordered was the time of sale. I can't find any bed for the same price. After making me wait for a month, what was offered is just a refund. It is so disappointing and will never shop from Wayfair again.

You must be *******% careful when you shop on this website, or you will get nothing from what you expected. I was hoping to buy a set of tea cups, as what is shown in the first photo, BUT what I get is only 1 set, this site sucks!

This company doesn't know whether they are coming or going. Still dealing with a nightmare with an order that was placed over a month ago. Let's just say a frameless shower door that was to delivered the status changed to "lost in transit" which is not an envelope to be lost, it's a shower door! I cancelled the item and two days later a text message saying it's being delivered. That's one item, the bathroom vanity, the date kept changing a week out of delivery to finally a MONTH out, I cancelled. They can keep it, I don't need a bathroom to not be completed out over a month. NO thanks.
SKIP THIS USELESS COMPANY and be safe with either Home Depot OR Lowes!

Don't buy from Wayfair. Most of their products are way below expectations.
I bought a Task chair on March 21 2022 and after four months it has become unstable. When I called customer service the agent said it has passed 30 days!

I ordered a coffee table and end table from Wayfair. I gave them a 3 star rating because I was happy with the coffee table and end table. I ordered a protection plan for the coffee table. I did not receive a certificate like they said I would; I don't have a phone number for the company covering the plan and Wayfair was not able to provide me with a number. They assured me that I could call them if I had a claim - doesn't sound like a legitimate way to do business. I plan to cancel the protection plan and get my money back (hopefully).

Wayfair stuff looks so enticing and classy on their website, just when it enters home, you realize that the furniture or decor isn't close to what you were expecting. Their products look cheap and break easily.

Hello Wayfair,

We are new business venture recently opened up in Ontario. We never purchased a furniture online and because of one of friend's suggestion, we tried to find a outdoor patio furniture of our concern at wayfair. Before placing an order with wayfair, we had an order with Home Depot in a traditional way of checking the furniture in person. But since our friend insisted, we cancelled the order with Home Depot and placed the order with wayfair since the same patio set was under discount of 70% for $799. Before placing an order with wayfair, we contacted wayfair customer service through chat support and made sure what's included in our order. Order was placed successfully on July 12th and received confirmation of the order on the same day and expected delivery date is July 27th.

On July 17th, we received an email from wayfair stating that our order has been cancelled due to technical difficulties and asked us to contact the customer service at *******247, where a team member will be happy to assist me with a replacement. As a token of appreciation, wayfair offered a promo code for 10% for future purchases.

So I called the customer service and after multiple bouncing back between different teams, member of sales team mentioned that the same patio set is available for higher price of $1799 ($1000 more) and with the 10% discount can be applied to it. There was no apologies offered to us for any of the inconveniences and the time wasted by wayfair with no fault from the consumer side. This is completely an issue from wayfair and if the price cannot be honoured, why it is advertised for lower price in first place. Is this some kind of scandal to keep the customers money for few days and refund it in few days?

Can the customer service can be trained and be courteous towards customers and help them with valuable replacement when there is fault on wayfair side?

This is our first and final order with wayfair and going to share our experiences to all our consumers to stay away from Wayfair.

Thanks again wayfair Canada for no help and wasting our precious time.

I bought a shed and in the middle of work noticed that there was not enough screws and washers to finish the work. I also ended up to re-drill a lots of hole from pre-drilled holes that were not lining up due to poor work quality. When I sent an email explaining the parts missing, the customer service was not able to find the parts that I wanted. After a week of going back and forth I ended up finding the missing parts from ACE to finish the job and noticed the door on the shed were off and not lining up and was so disappointed that, I will never buy another product from Wayfair again!

I tried to return an item and Wayfair did not want to take care of it. It is soo expensive to return a canvas for its size. I contacted the store since the day one to return item, and after 20 days they took the decision to "close" my account, meaning if I purchase in the future they will cancel my orders (Of course, I will not). Now I have a piece that does not look nothing like in the website. I ordered 3 items and 1 did not work. Why would you eve do something like that. So terrible. Very disappointing

This compay is a joke! I ordered a love seat that was advertised as 80% off and on sale. I placed the order, and paid for the item. The charge was plcaed on my CC>. The next day, while trying to show my daughter the item I had purchased for her, I noticed it was in my cancelled items. After further investigagtion (as Wayfair never contaced me to inform me) it was discvoered that Wayfair had misrepresented the price and that the actual price was 400.00 MORE! My order had been cancelled without my knowelged and they refused to honor the agreed upon and paid for price. They told me I shouldn't feel bad as I wasn't the only customer affected by this, and that the best they could offer was 10% off another item.