WayfairReviews 2,088

On April 27th I bought a bed and a mattress, the mattress was delivered on time, the bed was not delivered on the date and when I contacted I was informed that my delivery was lost, they asked me for more than a month for a new delivery so I waited again, but to my surprise I received an email asking me to evaluate the delivery, but I didn't receive anything, I got in touch and was informed that my delivery was lost again, every day I get in touch and no one solves anything, since I paid the total amount of the purchase and the WAYFAIR company has no respect for their customers and they don't solve anything, I need to look for another way to get my money back, terrible company I DO NOT RECOMMEND

Placed order on Jun 3,2022 2 x bed frame, estimate delivery shows Jun 15,2022. Since then no update about the shipment, call on Jun 15th to confirm! The lady said I have to wait and patient they will be there because 15th is not end!

Call Wayfair on Jun 17th again, still had the same response and nothing updated on the website!

Call again on the 22nd, ask them if there's any situation about the delivery, the response is no one knows where and what happened to the bed frame!
Ridiculous! Ask me to wait and any shipping information will automatically update at their web!

Call Jun 26th and want to cancel the order as Costco have the same bed frame at $199.99. The response is shipment will be delivered tomorrow, 27th! I can't cancel the order, what I can do is return the bed frame under my cost to get the refund if I don't want the beds frame! Another ridiculous arrangement!

I spoke to a supervisor and she's saying their staffs already did the best on my situation, so that's customer's bad that keeps calling and have no ideas about the shipment and where's the parcel!

All they need is just tell me at the beginning if there's a boarders delay ( this is the explanation from the supervisor on Jun 26th)!

That's how they solve the situation!
If you can or like to handle this kind of frustration, then this is the place! Otherwise not recommend!

Horrible! They can't track the order. Lost!
Never again! They keep pushing back delivery. We don't live at the delivery address all year round. They assured us a certain timeframe. If they deliver and we aren't there it's not our fault.

Placed an order for furniture, waited for weeks to get product. Arrived damaged beyond belief, inadequate packing of furniture. WAYFAIR needs to do better quality control of its vendors for deliveries. Had to repack damaged items. They offered me a 10% discount of future purchases, not thank you, what a joke, to think I am going to buy something again from them is asking a lot.

I ordered a sectional couch from wayfair and have been waiting since May 26th. I was told I would be able to set my delivery appointment however I never spoke to anyone the appointment was set by forward final mile via my voice mail. I tried calling however no answer after listening to their horrible music for over an hour. My delivery date was set for June 21st 7am to 7pm via voice mail. I waited til 3:30 before my gut said to call to and find out if my sectional is really out for delivery. No answer. I called wayfair and they attempted to call No answer. Wayfair then said well let's give them til 7pm so i did. Wayfair should also be rated with less than a star because they are utilizing a irresponsible carrier and actually consider forward final mile a partner. I ask wayfair why would they use a carrier with BBB rating of F and they response was we never had an issue with this carrier. Well now they do. I will be requesting a refund and compensation for the wasted day. I know wayfair must be aware of the anxiety their customers have when spending such a large expense on furniture which doesn't arrive. Both wayfair and forward final mile deserves the F rating the have. My whole experience of ordering furniture online has now been ruined and my trust with wayfair has been revoked. I sincerely wish their was more I could do in addition to writing this review as I feel unsatisfied customers are still coming here to this text box to leave a complaint after me.

I ordered a recliner. Seemed like a good value. It was delivered in a timely matter. Upon unboxing the chair was broken. Wayfair told me to keep it, and they would send a replacement. Again, another was shipped expediently. The problem they are not of good quality. Continually dropped items through the side openings. Very poor construction and materials, with items falling into jaws of the mechanism. Not as what is seen in their online pictures. It shows the remote built into the chair. What was included, was a remote with a six foot cord that eventually gets caught in the chair's mechanism, requiring repairs. Both chairs are ready for the scrap heap less than a year later. The stuff can't even be called junk.

Purchased a bed frame 3 weeks ago, original package had a damage part which prevented the first step of assembly, called and received a replacement package. The replacement package had even more damage to the same part. 3 weeks on contacting customer service got us round about excuses and delays. Finally received an email from the executive resolution team telling us that we can get a 5% discount and to keep the packages we have (you can't even assemble the first part for both packages) lol. So get a 5% discount to have two damaged and useless unassembled bed frames? Amazing (huge sarcasm) customer service... what an extremely stupid executive resolution team.

I've bought several products from Wayfair in the past, but will not support them again. A little over a year ago, I bought a standing lamp. I was very happy with the lamp until I came home one day and found the lamp had broken. I contacted Wayfair and they told me that because I hadn't bought an extended protection plan, I was just out of luck. So, if you expect your purchase to last a reasonable amount of time, buy from SOMEONE ELSE!

Bought a sea blue velvet sofa. It's not teal at all, it's marine… Dark Blue. And it's not velvet, it's $#*!ing micro suede. Rip off.

This company is the most dishonest I have ever dealt with. Answering an offer to purchase an embroidery machine and it was listed as an embroidery machine, I paid the $413 price by credit card. With further research and questions to the company I find the machine is a cutting machine. Trying to cancel that order I am told it is too late it has been shipped. However that machine and payment it still pending. Why did this company advertise an embroidery machine when the machine is for cutting metal? Dishonest you may think. Definitely dishonest.

I purchased a solar bird bath fountain in May from Wayfair had problems from day 1. The company gave me a $5.86 credit. Now its June and the pump has stopped working. They refuse to do anything. There are other companies out there shop elsewhere. Don't say I didn't warn you.

Ordered a portable air conditioner, FedEx said it was delivered, opened my door to no package. I called Wayfair and they said I had to wait 6 business days to receive a refund. Why? Where is my package? Did you not send it? Why would FedEx mark delivered and it's not there? Something is shady with this business. Now I'm out of $400 and my portable air conditioner. I will never purchase from them again!

After waiting 1/2 hour on hold the first car/sales person asked me her question. She slowed me to describe what I'm shopping for - which I repeated twice - and when she went to look for what I wanted she could have said a dog or cat because it was nowhere near the items I had already put in my favored list - vanities. The next sales rep lied when she said she emailed me what I wanted. No email ever arrived and btw when I asked her to hold on so I could check my email she put me on hold with the music again.

DO NOT BUY FROM THEM! Worst experience ever. Very rude. They held my order for more than a week and then cancelled it for no reason. Tried talking to customer service no response and just now received an email from account manager saying they will cancel any order I make in the future! Very very rude! This is unacceptable.

Incredibly disappointed by FedEx's handling of my wayfair furniture package. I explained I was unaware it was shipped via FedEx and that the last large shipment I had was shipped via a furniture company where I could schedule a delivery date and window... I explained I needed it delivered Friday when I'm home from the hospital. This is my only day off work being a full time health care professional, I also explained that I needed help getting it up to my apartment if I could as I am a 5'2" 115lbs female living alone. I was assured by TWO representatives, Aris and Kris, when I called to confirm delivery that it WOULD be delivered without a problem on Friday by 8pm and I could get help getting it upstairs no problem. I was told I would be called when it was enroute to my location.

I waited around all day for Fedex to deliver or call me with an update. I never received a call back and when I called at 8pm the manager Carlos I spoke to had no answers for me. I now will not be home when they deliver tomorrow or Monday and i will not be able to get help getting it upstairs to my apartment as promised. I was very much trusting Fedex's guarantee that they could deliver when they promised and I could count on them for the help I really needed.

Wayfair left a huge heavy box containing a recliner in my parking garage. I was told it would be left outside apt door (we have elevators). Got the run around trying to get Wayfair to have delivery come back in a day to bring to apt. I'm widowed and elderly. I was told to hire somebody to bring this i0lb oversized box to my apt. How is this free delivery or an appropriate response

I recently placed an order for two consoles for a rental apartment I own. Upon checking out, Icerai chose and paid an expedited shipping fee to have it DELIVERED by a certain date. That date came and went, when I called to complain they told me, to forget what the website says about a delivery date. "we charge you a fee to ship it out, by that date, and it's out of our control when you receive it. That is just BS... don't offer a date that it will arrive and charge for expedited service if that is not the case. I called customer service and they told me its out of their control and they will not reimburse my shipping.