WayfairReviews 2,088

I purchased 6 chairs on sp/nov 2019 chairs are very poor quality, tuffet buttons fell off within days and broke, I bought protection plan on their website, they refuse to replace it because chair's price went up and that replacement is not covered, they are misleading people.

They offer two day shipping. I waited 2 1/2 weeks. Still have not got my item. I will definitely never buy from
Them again or tell anyone I know to buy from them. Horrible Horrible!

I purchased a chair eight months ago. I have no refund and no chair. The site says my return is complete, But I have nothing, no money, no chair. They just told me because it's disputed they get to keep my money until it's is settled. DO NOT BUY FROM THEM! My bank has been involved for four months. This is almost $900 and they are keeping it as long as they can.

I placed an order for Bedroom set. The website messed up the order (wrong furniture) and on top of that my CC was charged twice. So I cancelled the order. It took them three days to actually cancel the order. Once credit to 'both' charges was issued by Wayfair, they then withdrew the credit after few hours. So I ended disputing the charges and requested a new CC with new numbers. Will NEVER buy from Wayfair. Minus 5 star.

DO NOT USE this company. I paid $351.83 for a vanity plus $ 124.99 for the Handy Dandy service to put vanity together (that's who they use) and $ 39.57 for warranty. Handy Dandy did not call or come the first time they were scheduled. I called Service and they couldn't get in touch with him. They reschedule me for 2 days later. The 2nd appointment was for 4:00pm todays later. At 2:30 on that day I get a text from Handy Dandy saying their person would not be there but they would reschedule me for 2 days after that. I was MAD! I called Wayfair and spoke to customer service and told them to send someone to pick it up. They refunded the $124.99 for Handy Dandy service and $ 39.57 for warranty. But they COULD NOT AND WOULD NOT process the $ 351.83 UNLESS I agreed to pay the $47.50 shipping fee. I was PISSED. They offered me a 10% off coupon on next purchase though. Needless to say I WILL NOT BE USING that coupon or purchasing anything else from them!

AMAZING CUSTOMER SERVICE - After being approved for a wayfair credit card and trying to make a purchase on 6 (mostly) sale items my purchase would not go through and I kept receiving an error message about my card. The wonderful gentleman who helped me spearheaded every conversation and helped me find out what was wrong. Through several phone calls, a disconnect and my seemingly irritating situation he was kind and advocated for me and solved the issue! This is the first time in quite a while I've had great customer service and felt like I was being well taken care of! Will buy from Wayfair more often!

They are pathetic, they can cancel your order any time.

I think wayfair should close its business, they are not keeping their promises, there is no process or standard.
1) I did place my order *******082 on April 28th and it went through. I was excited about the product.
2) It was showing in status it will arrive around May 15th on my home shipping address.
3) out of blue moon I received an email that my order has been cancelled and it was surprising for me because I did not make any such request.
4) Immediately I logged in and chatted with customer care and was sorry for wayfair site glitch and she assured that I will get my product as per the initial order.
5) I waited and I never get any further update. Later I again contact and got assurance that management will get back to me by no later than 05/24 but that never happened.
6) Finally they said we can not reinitiate your order.

What kind of business you wayfair is running?

Ordered the same two nightstands twice and each time showed up completely damaged.
Each nightstand was over $1,000. I got the first order and they were damaged. They offered me only $199 refund per nightstand or return for a full refund. I returned for a refund and was promised if I placed another order for the same ones they would be inspected prior to shipping and…. When I got them that were more damaged than the first two I got! Again… their solution was $199 refund per item or return for full refund.
Absolutely ridiculous. I was without nightstands for over a month when I returned the first order feeling confident I was going to receive a perfect product and turn out I waited for garbage.
Horrible quality and horrible customer service. They should have refund at LEAST half of the paid price.

I can not get in contact with my case manager, I've been calling for a week and keep being told someone will get in contact with me this is the worst company ever! They took my money and won't return my calls or put me in contact with nobody, they lie and say they contact you by phone and email! Which never happen! Its June this been going since April! This is the worst

Unimpressed! Ordered and did as it said hit apply for payments when asked. Filled out all info and said congrats. Thought my order was filled because it gave a date. Never got a confirmation email, so went back on and item was no longer available. This was in the matter of 5mins. No way to contact except calling and on hold forever Won't waste my time shopping on Wayfair again

Wanted to return an item, told me I had to call and speak to customer service. Customer service had to put in a ticket to resolution center. Resolution center never called back. I called again, finally a week later I get an email response "I am sorry you are outside of your return window and this is non negotiable" I was outside the return window by 2 days, because I WAS WAITING! No one to call or speak with. I called customer service who told me that they are not allowed to speak with me about this order. Awful! Never again. Overstock, amazon and houzz is where I will be doing my business!

Bought a couch to which they showing it as brown but when the couch came it was pink, call for months with no response

We ordered several items back in 2020. Some of them were on backorder and some shipped. They charged the ones that shipped, but not the others. For some reason they delete your credit card information off the system once the first stuff ships. No notice was given about this and as a result, they turned us over to a collection agency! Never before in our experience with anyone have we had this happen. We will NEVER order from them again. AWFUL COMPANY! THIS IS SUCH A SCAM!

I ordered a desk May 8th. Was given 3 delivery dates and each time it did not arrive and each with a different excuse. No one should have to continue to be given lies of delivery. No one can give a root cause as to the non deliveries.

Purchased a Power Reclining Heated Massage Chair. Line 4 of spec sheet shows Reclining Type POWER. Received the recliner. It's a MANUAL recliner. Called customer service was told to look at line 10 it states its a MANUAL recliner. Now why would the Product description and spec shower POWER and 10 lines down switch to MANUAL? It's called FALSE ADVERTISING.

I ordered an item on March 8th and was super excited... the shipping did say the item was on back order but I was willing to be patient and wait a couple of weeks because I had finally found the perfect piece. Since then I have received 2 more delivery dates making this almost 3 months later and still no product. How is this good customer service Wayfair? How is this fair wayfair? Sooooo very hurt and disappointed Wayfair...
Ps. I only gave you 1 star because you can't submit the review until you do so

I have wasted my time for over a year trying to have an $850 item replaced or refunded and I had purchased a warranty plan to boot. May 2021 to date still unresolved. I'm at the end of my rope. The process has been a first-rate example of what NOT to do to a customer.

So wayfair said I needed a box to ship a wicker love seat back.UPS wanted 50.00 for a box that size so i taped up the old one. When FedEx arrived they said it goes to the dumpster anyway.SO they are charging me 8.00 per box. Then a ottoman i ordered wayfair wanted 108.00 to return. WHY? Per Fed Ex they have close locations in all cites and they go in the DUMP.The Ottoman was smaller than the 2 boxes for the love seat.The Dump for 108.00. How sad Brand New. But it was to small to use. More for a child or teenager not an adult. 59 in outdoor wicker loveseat.DO NOT ORDER> You can even get up it sits low..

When ordering a gazebo the size is the awning. Not the legs. I bought a 13 x 13. Hired someone to put it up. Turns out it was barely 10 x 10. So disappointed. The person I hired felt bad charged me half of the estimate. Called way fair and the can care less. First person I spoke with said hold on I'll see what I can do (lost call). Called back second one just didn't care. So good by Way Fair it's over