WayReviews 973

When we showed up to park in a completely uncovered open parking lot, the attendant shouted "NO pickup trucks in my lot. I told those idiots at Way.com that I can refuse whoever I want and I told them I won't take trucks." (There was nothing in the certificate saying anything about no trucks allowed). I then had to send them my receipt from the much more expensive Park n Fly. They said they will refund me for my Way.com certificate even though I paid double for the Park n Fly. I will be surprised if I even get the refund.

I made the mistake of booking an airport parking with this company. I immediately cancelled my order via email on the same day I made the reservation and I have yet to receive a refund 3+ weeks later. Phone calls only go to voice mail and they'll NEVER call you back even if you leave a message. I've contacted chat multiple times and each time it gets me no where after repeating myself over and over. This is a SCAM. Please save yourselves your precious time and money and do not do any business with this company.

Do not use this service. I called before the reservation to change my reservation which apparently they do not allow. So I tried to cancel as per their online instructions. They did issue me a "ticket" and finally have agreed that I should receive a refund because I cancelled prior to the start of the reservation. Now they are saying that the refunds are delayed because they are backed up. I'm going to keep trying to retrieve my money but I will use a different service next time.

I booked parking at way.com. When I arrived at the lot (at Ramada hotel near Atlanta airport) there was no spot. The receptionist told me that way.com overbooked and I should call them to be relocated to another lot. Calling did not work. Nobody piked up the phone and in general their phone customer service is non-existent. Chat works but with limited time before the flight it was not an option. I ended up parking at a much more expensive place. After complain way.com refunded what I paid them (but not what I had to pay elsewhere). The original way.com order stated "Your parking reservation is secure and guarantees your parking space when made right here on way.com". My conclusion is that way.com is a scam. Do not use it!

I made the mistake of booking with Way.com for airport parking and transportation to Philadelphia International Airport and found out the hard way that shuttle services are only "complimentary" and therefore non-refundable when they don't pick you up. I parked at Pennrose Hotel and used their shuttle service to get to the airport, but they never picked me up to get back. First the shuttle driver was stuck in traffic. Then he was at the wrong terminal. But he was circling back, so I waited. And waited. And shivered in the freezing cold, while continuing to wait. When I called him back to ask where he was, he said he was on his way back to the hotel; that he had picked up too many other passengers and that "there wouldn't have been enough room for you anyway." Really? Both Way.com and Pennrose Hotel refuse any refund for a service I paid for, but never received. Fair warning: if you don't want to be left standing at the airport in the cold for over an hour, waiting on a shuttle service that's completely inept, don't rely on Way.com or Pennrose Hotel to get you home. Or to refund you when you have to take a cab home instead and pay on top of what you already paid as part of your reservation.

I'm forced to give 1 star but I'm giving 0 stars for BOTH way.com and Wally parking. First of all, I initially signed up for a different parking company, way.com automatically changed my order and sent me a notice via email without consulting me first. AND THEN, when I get to Wally (near SeaTac International Airport in WA), the gates are blocked off with a sign that said "lot full." I assumed they took into account/included the number of reservations as well. So I parked at retail visitor parking and I walked inside to the main office and mentioned my reservation, the parking attendant cut me off and said JUST WAIT MAAM. I waited patiently and then asked 10 minutes later, "hi, I have a flight to catch. Could you just open the gate so I can park? Or point me where to go?" And she said, "you're going to have to park somewhere else. Don't you see the lot is full?" I said, "what? Park where? I made a reservation way in advance. And why didn't you tell me when I first got here." And she said, "don't worry you'll get your refund." I told her that's not the point, and I asked to speak to the manager. She said he's busy. What is the point of reservations then? The attendant and manager were not apologetic for the situation, and could care less that I had a reservation. Good thing I'm an early traveler. If I was running late, I would have missed my flight because of you all. Unbelievable. The parking attendant told me, "you better hurry up and go find parking at other lots, because EVERY lot around here is booked completely." So she knew that she was possibly sending me out there with nowhere to go, and not even a single sorry or F given. THANKS GUYS! Go to other websites, they will tell you if reservations have been overbooked. Or just arrive way earlier than usual and drive around the area to look for open lots. There are cheap lots, cheaper than this site is charging anyway. I learned for next time and will be driving around without making an online reservation. It's safe and cheaper that way. There was another family that went through the same thing, and we helped each other find parking and realized we got a better deal.

I made a reservation for parking at Nashville International airport for 10 days if parking. The cancellation policy is anytime prior to arrival. I could not find a way to cancel the reservation through the website. I phoned the number at different times of day & on different days to realize they NEVER answer the phone. They never returned one of my messages that I left. I sent multiple emails requesting to cancel the reservation - all before the date I was supposed to drop the car off. I have received zero communication from Way.com. Now my credit card company is fighting to get my refund but way.com is fighting back. I would NEVER recommend their services to anyone for any reason!

I paid for 2+ weeks of airport parking, but when returning from our trip discovered our car had been stolen. My vandalized car was recovered by the police and in addition to refusing to pay for one cent of the $1,000 in damages, the parking vendor still wants me to pay for the full two weeks of parking. The vendor asked for the police report and pictures of damage, but after I submitted that information they have ignored my request and have done nothing to refund my parking fee -- hoping, I'm sure, that I will just go away.