Watch Repairs USAReviews 248

I have a vintage Elgin pocket watch (circa 1898) that was left to me by my late uncle. It was in need of repair, so I decided to have it restored. I found Watchrepairsusa on line and was very impressed with their website. My mistake. I sent the watch to them for an estimate requesting a complete overhaul and specifically, replacement of a plastic lens, which I had installed a couple of years ago since the watch was missing the crystal. I paid the repair estimate of $553.34 which specifically indicated replacing the plastic lens with a glass crystal, for which there was a separate charge of $79.99. After 7 months in the shop it was mailed back to me at my expense ($ 33.37) and still had a plastic lens. They included a terse note stating they could not use a glass crystal because of an issue with the bezel and only a plastic lens would work. They refused to refund my $79.99 saying they replaced the plastic lens with another plastic lens and the price was the same as the glass! They could have at least called to ask me if I wanted to replace the perfectly good plastic one with another plastic one. One other nasty surprise was a note about vintage warranty. "Due to the delicate nature of vintage watches, we are only able to offer a 3 month warranty". The original repair invoice and website information made NO mention of that, only that they provide a "1 Year Common Sense Warranty". This is a bait and switch. Customer Service was nasty and didn't respond to my request for refund of the crystal charge. To sum it up, my recommendation is to avoid this company like the plague. Don't waste your money.

Not a cookie cutter service. Individual and detailed explanation and performance, very pleased. Thank you.

I sent in my watch to have it repaired "but" you ruined the face of my watch.

My 24-year-old watch that was purchased on our Millenium Cruise had stopped. Up until that point all that was needed was a new battery. I took my watch to a local jeweler and they said there was nothing they could do.

I have sent my Rado watch twice to Watch Repair and I have been very happy with the service. Great communication, work done in a timely manner, and quality work.

Too expensive!
Takes too long!
Final product not worth it, band falls off clasp.

The watch returned in beautiful form. However, within a month the watch was losing a few minutes a day.

I wanted a battery replacement got one, I also got seals? Why? The battery was dead in a very short time about 3 or 4 months not good!

Very happy with the price and getting the watch repaired. Shipping and handling quick and easy.

I have a Movado Museum piece. I love this watch. No one repairs watches anywhere in my State that I could find. It had not worked in several years but I wore it anyway. One day I decided enough and it was time to find someone. Looked on internet and Watch Repairs laid out exactly what to do and have an estimate for repair. I sent it off and after a few weeks got an email with invoice and that watch was ready to be returned. Seamless process. I'm extremely happy and highly recommend.

Change of quartz movement was performed correctly but was more expensive than local watch repair shop.

After 20 years of hard use, my watch is just like it was when purchased new. With new bezel and polished steel bracelet it is once again one of my favorite watches. The entire process of mailing, insuring and following up was easy and seamless.

Good first time experience. Quicker than other online repair watch businesses. Price was fair in my opinion and my two watches were returned with the work needed to keep them working. Would recommend WATCH REPAIR USA

Watch was returned working as new well within quoted time. After trying a few local shops only to be disappointed, I will definitely use Watch Repairs USA again.

Exceptional service with devoted talent and care of my timepiece!

The watch repair team communicated exactly what repairs were needed and cost and efficiently handled the process.

I had a 30 year old Tag that needed a full interior overhaul because water penetrated the case. Tag themselves could not take on the repair because they no longer have or make the parts to my watch. This outfit apparently and wisely has a collection of parts for different manufacturers. They repaired my watch and cleaned and polished her up so she looked like new. Very pleased thank you.