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Watch Repairs USA

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Watch Repairs USA is a family owned company started with a simple idea. Was it possible to modernize an industry steeped in tradition? We knew the watch repair business was resistant to change. But we set out to improve the way people get their watches serviced anyway. Today, we are proud to offer highly skilled repair and restoration services for all watch models and makes. We combine our state of the art web platform with time-tested craftsmanship to provide a repair experience like no other.


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Watch Repairs USA Reviews Summary

Watch Repairs USA has a rating of 3.9 stars from 253 reviews, indicating that most customers are generally satisfied with their purchases. Watch Repairs USA ranks 11th among Watch sites.

This company responds to reviews on average within 1 day

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Florida
1 review
0 helpful votes
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Appropriate Service But Expensive
June 28, 2025

Change of quartz movement was performed correctly but was more expensive than local watch repair shop.

Date of experience: June 18, 2025
Jessica H. — Watch Repairs USA Rep
9 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Rhode Island
1 review
0 helpful votes
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Watch revitalization
June 28, 2025

After 20 years of hard use, my watch is just like it was when purchased new. With new bezel and polished steel bracelet it is once again one of my favorite watches. The entire process of mailing, insuring and following up was easy and seamless.

Date of experience: June 18, 2025
Jessica H. — Watch Repairs USA Rep
9 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

California
1 review
0 helpful votes
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Will come back
June 28, 2025

Good first time experience. Quicker than other online repair watch businesses. Price was fair in my opinion and my two watches were returned with the work needed to keep them working. Would recommend WATCH REPAIR USA

Date of experience: June 18, 2025
Jessica H. — Watch Repairs USA Rep
9 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Tennessee
2 reviews
0 helpful votes
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Watch was returned working as new well within quoted time. After trying a few local shops only to be disappointed, I will definitely use Watch Repairs USA again.

Date of experience: June 17, 2025
Jessica H. — Watch Repairs USA Rep
9 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Georgia
1 review
0 helpful votes
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Outstanding job!
June 28, 2025

Exceptional service with devoted talent and care of my timepiece!

Date of experience: June 17, 2025
Jessica H. — Watch Repairs USA Rep
9 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

New York
1 review
0 helpful votes
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Ebel repair
June 27, 2025

The watch repair team communicated exactly what repairs were needed and cost and efficiently handled the process.

Date of experience: June 17, 2025
Jessica H. — Watch Repairs USA Rep
9 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Pennsylvania
1 review
0 helpful votes
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Great experience
June 27, 2025

I had a 30 year old Tag that needed a full interior overhaul because water penetrated the case. Tag themselves could not take on the repair because they no longer have or make the parts to my watch. This outfit apparently and wisely has a collection of parts for different manufacturers. They repaired my watch and cleaned and polished her up so she looked like new. Very pleased thank you.

Date of experience: February 17, 2025
Jessica H. — Watch Repairs USA Rep
9 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Illinois
1 review
0 helpful votes
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Watch Repair
June 27, 2025

They informed me up front what to expect, how to send watch for repair, and the approximate timeline and possible costs. They were fairly efficient and watch came back jngreat condition.

Date of experience: June 17, 2025
Jessica H. — Watch Repairs USA Rep
9 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

New Jersey
1 review
0 helpful votes
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100% Happy
June 27, 2025

Watch Repairs USA did an outstanding repair of my Ebel watch. It required a new battery and new seals to ensure it remains water resistant. The turnaround was fast and the cost was reasonable. The watch was returned in the same, perfect condition in which it was sent along with testing data showing the seals were doing their job. I couldn't ask for a better experience.

Date of experience: August 17, 2024
Jessica H. — Watch Repairs USA Rep
9 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Indiana
1 review
0 helpful votes
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Good experinece
June 27, 2025

Repaired my watch in a timely manner. The price was affordable. The process was easy.

Date of experience: June 17, 2025
Jessica H. — Watch Repairs USA Rep
9 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Israel
1 review
0 helpful votes
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Repair
June 27, 2025

I have an eighty year watch that its value is more sentimental than its monetary value. Although it is possibly a collector's piece it is probably worth a few hundred dollars. Had tried many local watch repair store but no one was able to fix and address it until I reached out to you. Thank you

Date of experience: June 17, 2025
Jessica H. — Watch Repairs USA Rep
9 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

New York
1 review
0 helpful votes
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Memories Restored
June 27, 2025

I was pleased with the experience. Additionally, the recommendation that future repairs would not be reasonable due to the value of my watch. I am very satisfied with the restoration.

Date of experience: November 1, 2024
Jessica H. — Watch Repairs USA Rep
9 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come. V

Austria
1 review
0 helpful votes
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Outcome not satisfactory
June 24, 2025

After about 4 weeks, the clasp, which was the part that was broken, broke again.

Date of experience: September 14, 2024
Jessica H. — Watch Repairs USA Rep
9 months ago

I am sorry to hear about your repair being unsatisfactory. Please feel free to bring it back, we will repair the clasp complimentary.

Have a great day.

Indiana
1 review
0 helpful votes
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Family Hierloom
June 24, 2025

Well informed about repairs and Status updates and excellent service

Date of experience: June 13, 2025
Jessica H. — Watch Repairs USA Rep
10 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Ohio
1 review
0 helpful votes
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Great Place to do Business
June 24, 2025

I sent my bracelet in for repair because no one here would repair it. I'm very satisfied with the repair and I can enjoy wearing my bracelet again.

Date of experience: June 13, 2025
Jessica H. — Watch Repairs USA Rep
10 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

California
1 review
0 helpful votes
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Great Experience
June 23, 2025

I liked that I was given quick updates on where my watch was in the process, as well as what was needed to fix my watch. It's now come back working better than ever.

Date of experience: July 15, 2024
Jessica H. — Watch Repairs USA Rep
10 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Illinois
1 review
0 helpful votes
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Finally decided to bring back >25yrs of Luminox watches back to life. I used to live overseas where watch Kiosks could do most routine maintenance including pressure checks and the like. But since being back to the states its such a hassle and expensive sending them back for a battery change. Eventually I'd muck up a watch just enough where it was unreliable. So I'd by another. I ended up with four watches in various states of disrepair! I sent off the carcasses and misc bones to Watch repair and they sent me estimates I was sure would turn out to be too low. But I received them back in perfect condition. Been using them for over a year now and am very pleased. They're still working fine and the best part. I'm wearing history I never thought I'd wear/use again. No, the best part is they're cleaned and in good repair and at some point when I stop ticking they'll go to my sons ready to wear.

Date of experience: June 13, 2023
Jessica H. — Watch Repairs USA Rep
10 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Florida
1 review
0 helpful votes
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Almost f.ixed
January 14, 2025

. Sent watch (Tissot) because it was losing time and winding stem would not fully seat Still loses time even though watch is on automated winder overnight and winding still doesn't fully seat.

Date of experience: January 4, 2025
Florida
1 review
0 helpful votes
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The total time shipping, repairing and returned was excellent. Looked like new when I received it back. This was a 200M watch that I used for diving over the past many many years. I understand that You noted that I should not use this watch for any water activities due it's age, warn parts and knowing that no one can guarantee the repair for water activities. I agreed with you... With that said, I have been on 6 dives (open ocean) to 100 feet and many snorkeling trips with no issues what so ever.Excellent repair.

Date of experience: December 30, 2024
Georgia
1 review
0 helpful votes
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Still MOT running
January 8, 2025

The watch ran for a few days then stopped and has not run since.

Watch Repairs USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 29, 2024