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From the business
Watch Repairs USA is a family owned company started with a simple idea. Was it possible to modernize an industry steeped in tradition? We knew the watch repair business was resistant to change. But we set out to improve the way people get their watches serviced anyway. Today, we are proud to offer highly skilled repair and restoration services for all watch models and makes. We combine our state of the art web platform with time-tested craftsmanship to provide a repair experience like no other.
Watch Repairs USA Reviews Summary
Watch Repairs USA has a rating of 4 stars from 248 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Watch Repairs USA most frequently mention timely manner and local jeweler. Watch Repairs USA ranks 11th among Watch sites.
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They also gave me an outrageous quote. I said no. They are charging me $18 to ship it back. Even more outrageous. And it was a charge I was not told about before I sent my watch. DO NOT USE THEM.
I saw they offered what looked like a good deal on a watch repair so I e-mailed them first and was told the repair I needed was "typically" in the $30 range so I sent them my watch. Estimate came back at over $300! Atfer saying I only needed the repair of the pusher versus the "overhaul" they reduced the price $20 as a courtesy and still over $300. Said to send the watch back and cost me $18.89. I agree with above commenst, they want your watch and if they get to do the repair they are charging an excessive amount. If nt they will ship it back to you and make money that way! Shipping charges are outrageous as a watch could ship USPS in a falt rate box for $5. Do not use these people as all they are after is your watch and your money.
They said the shipping was free. I printed off the lable and took it to UPS, however they checked and it wasen't prepaid. Cost me $20.00 to ship. Today I recieved an email alerting me that my watch had not been recieved, (yet). This started a long process of typnig to the online customer service person, who stated that it was basically my fault for not printing out the right form? Anyway she was not going to help me get the shipping money I spent.
I had sent an email (prior to emailing the online customer support person), and a few minutes later another email telling me my watch had been recieved. All this trouble just to send in a watch for repair. They will do without my business... Tim
Sending your watch to watchrepairusa.com is the equivalent to sending your watch into a black hole. No human communication. Serviced watch comes back in substandard condition and takes months to receive. Do not send your valuable watches to watchrepairusa.com
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