Watch Repairs USAReviews 248

My experience is exactly like everyone else's -- lured in by a professional looking website. Paid in advance enormous amount for watch to be repaired. Then, no communication for months. After I reached out asking for updates, I was multiply mislead with inconsistent stories about the status of repairs. Weeks and weeks go by. Emails and calls are unanswered or ignored. I have recently filed complaints with the BBB and the NY AG office, and disputed the charge with my credit card. This is -- at best -- the worst and rudest company I have ever had the displeasure of patronizing, and more likely, an outright scam organization.

The one time in my life I don't do due diligence, I get burned by these thieves. Sent off my 125-year-old watch for repair. $553 and five months later, my watch is not only not repaired, it is destroyed beyond repair. The hands are not even attached and the porcelain face is cracked even if it were repaired now by a competent watchmaker the value us lost. I can forgive incompetence, but these people are just thieves. This is a particularly evil scam because they don't just steal your money, they destroy what might be a priceless heirloom.

My Movato watch had a broken crystal. I set my watch (without checking their reputation!) for repair. After numerous calls and email complaints and questions which were never answered. I requested return without repair. This didn't happen. Finally they sent an estimate of about $140 which I paid. Two months after submital I received a watch which either had a cheap replacement bracelet or was a totally different (cheaper but similar) Movato watch. I sent a complaint with documented photos to Watch Repairs USA, requesting comments. I received no reply after six weeks. FRAWD!

I have asked about my watch on numerous occassions and they keep telling me it will be shipped in a couple days. I called and they don't even know where the watch is, in NY or Chicago. It is an expensive watch and i want it back.
The only thing they were to do was clean and repair the clip on the ban.
The lady i talked with was very short with me and no help at all other that the same,
Watch is finished and ready to ship. Hope to get it in a week.
Do not send your watch to these people.

Sent my wife's watch to this rip & clip, one of these Citizen brand, told estimate was at first over $150.00. When we told them that's ridiculous came down to $98.00. Sent my watch in on 2/19/2019. Have made many efforts of contact, phone, e-mail. Keep getting answers back of will ship on 4/19/2019, Since have contacted BBB said they would help contact the proper business and require and answer, sorry no luck with them either, should have known better, another government agency in NY & NJ that is useless Please listen everything in the east coast seems to be corrupt. Have document of all contacts keep getting B S

I have sent my watch in for repair three times and each time it comes back a little bit worse. The first time, it was cleaned and running but with issues. The second time, it came back with the issues still there but some debris under the watch face. The third time, I'm not even sure they took it out of the box. This place is a scam and should be shut down. I'll be writing to the manufacturer of my watch (Ulysse Nardin) to advise them that they should rescind their authorized repair status (if they ever really granted it).

<<< If there was a way to give 0 out of 5 Stars - That would be my Rating >>>
My recent and ongoing experience with Watch Repair USA has been nothing short of appalling - the worst experience I have ever had with any business. Under no circumstance should anyone use this companies services. How they are still in business is shocking!
I sent my watch in for repairs and received confirmation of receipt on May 28th - at that time Watch Repair USA set an expectation of 4 to 8 weeks for repairs to be completed. After multiple communications to understand where repairs stood, I have received an endless stream of reasons for delay - parts are delayed, parts received but broken, we were on vacation, our email is down, etc. On July 7th received communication stating "specialist is projecting a completion date of July 17th" - keep in mind this is after 4 to 8 week expectation set on May 28th. On July 23rd - nothing. At this point I requested for my watch to be returned with a refund on work not completed. Have received run around ever since with Watch Repair USA refusing to return my personal property. Have saved all email communications with Watch Repair USA to prove the above to be an exact representation of experience described above.