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Watch Repairs USA

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Watch Repairs USA is a family owned company started with a simple idea. Was it possible to modernize an industry steeped in tradition? We knew the watch repair business was resistant to change. But we set out to improve the way people get their watches serviced anyway. Today, we are proud to offer highly skilled repair and restoration services for all watch models and makes. We combine our state of the art web platform with time-tested craftsmanship to provide a repair experience like no other.


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Watch Repairs USA Reviews Summary

Watch Repairs USA has a rating of 3.9 stars from 253 reviews, indicating that most customers are generally satisfied with their purchases. Watch Repairs USA ranks 11th among Watch sites.

This company responds to reviews on average within 1 day

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New York
1 review
0 helpful votes
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Extremely Satisfied
January 8, 2025

My Rado watch was in dire need of routine maintenance. Watch Repairs USA provided excellent, reasonably affordable and prompt service.

Date of experience: December 29, 2024
Texas
1 review
0 helpful votes
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Excellent job and quick service.
January 6, 2025

The website & service was easy to use. Prices are very fair and I would definitely recommend.

Date of experience: December 27, 2024
Ohio
1 review
0 helpful votes
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Great service and quality.
January 6, 2025

Did what repairs I wanted done. Price was reasonable for 100 year old pocket watch. Return shipping was fast and product was very secured for return shipping.

Date of experience: April 12, 2024
California
1 review
0 helpful votes
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Very Satisfied
January 5, 2025

The shipping process was simple and secured with tracking both ways and my watch is working great afterward. Very happy and I would use the service again in the future!

Date of experience: December 26, 2024
New York
1 review
0 helpful votes
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Not a repair center for luminox
January 5, 2025

Sent luminox watch for repair, bezel does not turn correctly, they were unable to get parts for repair even though they are a certified luminox repair center according to luminox. They were also unable to replace the tritium markers which is the selling point of luminox watches due to there inability to get parts. So all they did was to replace Rhonda movement and sent it back just as dirty as when I shipped it for over $400. I would not do this again

Date of experience: December 26, 2024
Jessica H. Watch Repairs USA Rep
over a year old

Hi Kenny,

Thank you for your review. I am sorry we were unable to repair the bezel of your Luminox Watch. We did share with you on your estimate that the bezel was not available, before you proceeded with the repair. We apologize for any inconvenience.

Have a great day.

Illinois
1 review
0 helpful votes
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Excellent service and results!
January 5, 2025

I sent 4 vintage Hamilton electric watches to Watch Repairs USA to receive attention to battery changes and related repairs. They analyzed each watch and sent me an estimate for each and the total for all four. I agreed to the amount and about a month later received the watches in fine running order. I am very pleased with the results and Watch Repairs USA's service. I will use again.

Date of experience: December 26, 2024
Virginia
1 review
0 helpful votes
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Expert clock repair
January 5, 2025

Lee, clocksmith, completely overhauled and restored circa 1825 American grandfather tall case clock. Picked unit up at residence and returned on completion. Great job…works perfectly. Watch Repairs USA most highly recommend. Lee is a perfectionist. And owner is easy to work with.

Date of experience: December 26, 2024
Maine
1 review
0 helpful votes
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The watch already stopped working
January 5, 2025

I sent the watch in waited a few months for a repair and my tag huer has already stopped working

Watch Repairs USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 26, 2024
Texas
1 review
0 helpful votes
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Swiss Army repair
January 3, 2025

Very satisfied. Watch is like new again. Have had no issues with it continue to properly operate.

Date of experience: December 24, 2024
Texas
1 review
0 helpful votes
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Expensive, but worth it
January 3, 2025

So it cost more to fix it than the original cost of the watch, but worth it for sentimental reasons.

Date of experience: December 23, 2024
Florida
1 review
0 helpful votes
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YES. I would. Awesome. You sent me a brand new watch! Negative but….I'm saying you did a "brand new" job. This looks as new. Thank you.

Date of experience: December 23, 2024
Oklahoma
1 review
0 helpful votes
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It was a smooth and organized process resulting in success!

Date of experience: September 25, 2024
Virginia
1 review
0 helpful votes
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Awesome
January 1, 2025

I am very impressed with the outcome! I had a vintage watch sent here in which it was not working! Came back like it was brand new

Date of experience: December 22, 2024
Indiana
1 review
0 helpful votes
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The process of getting two of my watches repaired was straightforward and efficient. In my case, I live relatively close to Watch Repairs USA office and was able to drop off and pick-up my watches. Both watches are running well and look great.

Date of experience: May 6, 2024
Florida
1 review
0 helpful votes
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My watch was damaged during a storm surge. It took a while but they repaired it. I would use them again

Date of experience: December 21, 2024
Connecticut
1 review
0 helpful votes
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Great experience
December 30, 2024

I had a seamless experience. The communication was prompt and accurate. My watch was ready and delivered as estimated and my wife's watch is working perfectly, she absolutely loves it. Top notch transaction 👍

Date of experience: December 20, 2024
Massachusetts
1 review
0 helpful votes
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Revue Thommen
December 30, 2024

The watch was repaired / reconditioned and it is perfect now. I am very pleased, and it was a nice watch, so I wanted to get it fixed. They are the experts. And I would send my broken watches there for repair always.

Date of experience: December 20, 2024
Washington
1 review
0 helpful votes
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Don't Hesitate
December 27, 2024

It is uncomfortable to send a valuable and favorite watch off in the mail for service. I have used Watch Repair USA more than once with excellent results. Estimates and completion are timely.
If you are considering this shop, don't hesitate.

Date of experience: December 17, 2024
Nevada
1 review
0 helpful votes
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My watches look and work great
December 27, 2024

I had two pocket watches that belonged to my grandfather's. They cleaned and repaired both of them.

Date of experience: June 1, 2024
Maryland
1 review
0 helpful votes
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Very professional and efficient service
December 23, 2024

My seiko watch was restored to 85%. Almost brand new. It was a gift from my oldest daughter and I really cherish that Watch (traditional one).

Date of experience: July 1, 2024