Waste ManagementReviews 468

We've had Waste management for a few years. They swore at my wife right after she was in an accident for blocking there way. They don't communicate. Prices are higher than anyone else, and they miss their service times and lie about pick up. They're going to eventually cause the next plague.

I have used waste management in three different states and never had an issue until dealing with California. What a mess. I have a card saved for auto pay but for some reason they never took the money. I assumed that they were taking their fees every month. I called to close my account and request a final pickup which they scheduled and never mentioned any unpaid amount. Two months later I received a bill for over $800 in unpaid fees. Amanda via chat was 100% useless and said that fees could not be waived even though I had never been contacted about this issue and SPOKE TO A REPRESENTATIVE WHO NEVER MENTIONED IT. I have previously always had other options for garbage and recycling services and chosen WM because they were easy to deal with. After this I will not be using WM again.

Waste Management increased my total monthly fee for residential and trash pick-up nearly three times the original rate in 3 years, with the most substantial increase within the past year. The rates also fluctuated due to "fuel costs". They charged $75 plus "fees" (which = $95.70) to cancel service, which is not disclosed at the time of initiating service. Not to mention they tacked on another $13.50 for a late fee to equal $109.20, even though the delay was mostly due to their billing errors and delay in responding to inquiries. They have measures in place to avoid being able to speak to an actual person. When you finally receive a response from an actual person after filing a formal complaint, they are prepared with scripted, generic responses and blame the consumer. WM is deceptive and calculated in offering appealing promotional rates and then disguising their additional fees and increases.

This company has the worst customer service I've ever dealt with speaking from a small business myself. I have been trying to get out of contract with them since well before our contract was up nobody would help me and nobody would give me information about how to do it. I heard from many other residential customers and businesses that it was a nightmare to deal with them. We are now stuck in a contract with them for another year Paying way more than everybody else and just having them is a nightmare to work with.

I would give 0 star and Spit on them If I could.
I have 8 time services per year and HALF of them were missed! They never tell me the reason, I tried to reach them by online enquiry or call the customer service, after 15 mins waiting someone pick up the phone call and told me the most ridiculous dumb reason I ever heard "Sorry, our driver said your bin was too heavey" "Your bin was not pulled out" etc,. But the bin was actually on the kerb! They are so dishonest since they said they have rescheduled the service twice but no one came and do the service still. Whoever watching my review now, Please do not select them, unless you want to know what the $#*!test service be like.

I signed up for WM residential trash pickup online. They left a can but on day of pick up they didn't pick up. I called and was told it's because we live on a dead end rd that it was considered unsafe I told the nice customer service rep that the other 3 houses on our short rd have trash service( none are WM) and that those drivers had no problems picking up the trash. Later I received a voice mail stating that they were canceling our service due to the driver not being able to turn around and a refund would be given. I called WM back waited for 26 mins. The customer service rep said that she saw a note to cancel immediately but that it was not done. This very nice rep cancelled my service and auto pay and refunded my money. It was evident when the trash can was dropped off that we live on a dead end rd yet they left it anyway. And there was NO phone call, email or message of any kind left as to why service was not picked up UNTIL I called them. So if you live on a dead end rd DO NOT USE WASTE MANAGEMENT.

Unreliable,they don't pick the garbage up on schedule. Promised to pick up our garbage for 2 weeks.and when they did come only took 1 can. Left all the garbage for animals to get in.

I am utterly dismayed and utterly furious with the abhorrent practices of this so-called Waste Management company. Let me make it clear: stay far, far away from these charlatans if you value your sanity, your finances, and your dignity.

First and foremost, their deceitful tactics are utterly despicable. They lured us into an agreement with a Latino organization, conveniently failing to explain the terms properly in Spanish. This is not just a mere oversight; it's a blatant act of deception targeting vulnerable communities. Shame on them for preying on language barriers to trap unsuspecting customers.

And let's not even get started on their slimy salesperson. They were like a snake oil salesman, smooth-talking their way into our wallets without a care for honesty or integrity. Their lack of transparency is reprehensible and frankly, criminal.

But wait, it gets worse. The service provided is an absolute travesty. Inconsistent billing? Check. Overcharging? You betcha. It's like they see us as nothing more than cash cows to be milked dry.

And when you try to break free from their clutches? Good luck. They'll unleash their inner bully, hounding and harassing you to stay locked into an agreement you never wanted in the first place. Their audacity knows no bounds.

Oh, but don't think for a second that they're willing to rectify their wrongs. No, their idea of customer service is a sick joke. Once they've got you roped in, they couldn't care less about your satisfaction or well-being. They'll treat you like dirt unless you agree to dance to their tune for the next three years.

And let's not even talk about their prices. Outrageous doesn't even begin to cover it. It's daylight robbery disguised as a service.

In conclusion, this Waste Management company is a disgrace to the industry. They're manipulative, unethical, and downright immoral. Save yourself the headache and the heartache. Take your business elsewhere, anywhere but here. They don't deserve a single cent of your hard-earned money.

So online, my waste management account says my BILL is $32, but I just got my email bill, and it's $90 something. This is the second month in a row that my billing has been messed up. What is going on with this company?

Company doesn't live up to its own rules but wants you too. I started new service I had to constantly call them to deliver my can which they lied and said they would that Friday I didn't get that can till next week and then charged me double

Waste Management is the single worst company I have ever worked with. They use deceptive business practices to ensure your account is automatically renewed so they don't lose customers. If they didn't do this, they would fold as NOBODY likes their services. They are over-priced, you cannot reach your CSR directly and they fail to explain the cancellation policy but rather make you read pages and pages of fine print, knowing that most don't do that and bang - they got you for another 12 months. It is wrong and it should be illegal. I have filed reports with the BBB and the FTC for deception and fraud.

I was a Waste Management customer for over six years in that timeframe. My bill doubled each billing cycle. I never knew what the bill was going to be and to top it all off. The service was absolutely terrible. I would call customer service they would schedule pick ups never happened and to the point I just got tired and changed, I would never recommend this company

Waste Management quoted me as $177 a month, but they charged me an additional $220 for so-called overfilling. It happened they took from my bank account in
September $700, November $800. December $240. After that, I started paying attention. January 2024, I received
Invoice Amount:
$1200
Account Balance:
$1800
I canceled their service, and I advise anyone to avoid this looter.

Great collection service. Very poor customer service at *******590 by someone named Britney. Very rude at *******590

I quit their service in August of 2023, they kept charging me a monthly fee and was over $100 and was sent a letter they were sending me to collections. I cleared that up in December, it took Judith a few minutes since I was not in their system because I was no longer a customer (imagine that). I just received another email of a $5 charge for unknown reason. I dont understand why the organization keeps charging me for not being a customer. I would not suggest this service to anyone.

I would give them 0 stars, if possible. After canceling the service, they rebill me ¿?.which i dont understand because I called to pay wahtever was due, and cancel service as I was moving out. It seems they rebill me and as I didn´t aknowledge that invoice (In my understanding, once you cancel a service there is nothing else to pay...) they added late charges to a bill i didnt even know existed. Now I tried to call them, I have been waitong for 45 min and not abe to talk to anyone,,,

I would give this company a negative number if I could. They have not picked up trash for three weeks saying its because of weather but other trash companies have had no problems picking up neighbors trash each week. I called there customer service number and they told me an area manager would give me a call within 24 hours no call was ever received. Do not use this company if you have other choices even if it's more money. We have made a switch to a more reliable service.

They regularly miss dates, never reschedule in the same week, are dishonest when dealing with customer service.
They miss at least one week a month but still take their full pay. Should get 25% off for only performing 75% of contract.
Customer service just lies to you and deleted your replies, if they reply at all.
Don't use them if you actually want your trash picked up.

My bill went up this quarter, I called them, after dealing with the dump robot and waiting for nearly one and a half hour, all I got was, once I unenrolled the auto payment, a $8.50 fee was added. Well, who knows? If I had known or had been warned while unenrolling, I wouldn't have done it. My experience dealing with their reps the past three time felt the same - they became very firm with you, no room to work with you anymore. Would've chosen other company if I had a choice.