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Haulla's reputation is mixed, with notable strengths in reliability, professionalism, and cost-effectiveness, often praised for providing good value and efficient service. Many customers appreciate the friendly demeanor of the drivers and the transparent pricing structure, which contrasts positively with experiences from other waste management providers. However, significant concerns arise regarding service interruptions, difficulties in canceling contracts, and aggressive marketing tactics that some perceive as harassment. Additionally, issues with customer service responsiveness and missed pickups have led to dissatisfaction among users, indicating a need for improved communication and operational consistency.
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I JUST RECEIVED A CALL TODAY (11/17/25) FROM SOMEONE CLAIMING TO BE FROM HAULLA CLAIMING A LIQUIDATED DAMAGES FEE FROM HAULA FOR $1,072 FOR ITS TERMINATED SERVICES OF MORE THAN THREE YEARS AGO FOR ITS BREACH OF CONTRACT. THE COMPANY STILL OWES US $325.95 FOR OUR OVERPAYMENT. NO ONE HAD RESPONDED TO OUR CALLS FOR MISSED PICKUPS OR TO THE CERTIFIED LETTER WE SENT CONFIRMING ITS FAILURE TO PROVIDE SERVICES. IT GETS ONE STAR BECAUSE THERE IS NO PROVISION ON THIS WEBSITE FOR ZERO STARS.
Instead of receiving support, this company is a source of frustration.
Our trash collection service has been neglected for almost 3 weeks!
Email them and it took 5 days to reply, and their solution was to provide credit without resolving the trash issue. Following that, I contacted them for an entire week, no answer or response to the phone call.
I has been over a week, Haulla has not picked up. I have been calling for a few days and the only answer that i have gotten is that they are going through a major reroute. That is not good enough. I hope Haulla can fix this problem
Awful company with customer service that makes AT&T and American Airlines look 5 star. They have missed over 10 business days of trash pick up under CONTRACTED SERVICES. I have called them 20-25 times with no response, call back, or any effort to remediate the situation. They are now screening my calls and have yet to respond to multiple emails. Save yourself the headache and trip to the dump yourself and find another service.
The company is missing a lot of pickup days and not sending any recovery when I complain about the missing pickups. There is no emergency phone number to call out of business days, in case of missing pickups. Contract is for 3 years with high fee, if I want to cancel it.
SIGNED A CONTRACT AND THEY DID NOT RELAY ANYTHING TO THE HAULER. NOW I'M STUCK WITH NO TRASH SERVICE AND THEY CANNOT ANSWER ANY QUESTIONS I HAVE. DO NOT USE!
We were contacted by this company several months ago and decided against using them for our waste management as their contract terms were unacceptable in addition to the negative reviews regarding difficulties stopping service and the fact that they are a middle-man for the waste removal. The will not stop calling us. It is harassment at this point.
Do not have high expectations. They will probably give you a similar service to what
Your current waste company is giving you.The upside is that they provide you with the
Same service at a better price point. So definitely worth changing if you feel like paying
Less.
Honestly, not the best, but not bad. Their service is pretty similar to other companies, but I guess I do enjoy the friendliness of the drivers compared to my previous waste collectors who would sometimes act rudely when I was paying to use their services. For Haulla drivers, I can tell they're happy doing what they do.
Haulla has been a lifesaver! Their waste collection service is reliable and efficient. They always show up on time and take care of everything quickly and professionally. Plus, their customer service is top-notch. I would highly recommend them to anyone looking for a dependable waste collection company.
Haulla is a fantastic waste collection company! Their service is reliable and efficient, and they always pick up on time. Plus, they're very eco-conscious, which is important to me.
Haulla is a great for waste collection. They're responsive, affordable, and truly care about the environment. Don't hesitate to give them a try!
So happy I switched to Haulla! Their waste collection service is top-notch. They're professional, friendly, and make recycling a breeze. Highly recommend!
Switched to Haulla for waste collection a few months ago and it's been great. Their service is reliable, they take almost everything for recycling, and their customer service is top-notch. Makes waste disposal a breeze!
Haulla's waste collection service is fantastic! They're always on time, efficient, and professional. Plus, their commitment to recycling is a big plus. Highly recommend!
Thanks to Haulla for great pricing as I was able to save around 5 bills last year, as well as handling the termination and penalties. But wished dumpster delivered sooner than 2 weeks
Haulla cuts waste collection costs for businesses, offering the best rates in the game. Was hectic when signing but its all good now.
I have two locations and have been using Haulla for about 2 months now. Loved my experience at Haulla! I'm happy with the quick customer service, the credit when the missed pickup happened. Best of all, I got a 20% discount on my previous service, which saved me a lot of money. Great service, Highly recommend!
I recently discovered Haulla, and I'm so impressed with their commitment to sustainability! Haula Waste Management: Where trash transforms into treasure. Efficient, eco-friendly, essential.
The uniformity of Haulla's charging and services is its strongest feature. The professionalism and meticulousness exhibited by the Haulla crew impressed me from the moment I spoke with them until my rubbish was collected. Every time they visited my location, they were constantly on time and delivered the same high caliber of service. Haulla's open and honest pricing structure is what actually makes them stand out from other garbage management providers. They give out thorough invoices that list all of the services rendered along with the corresponding expenses. That is a big relief because I have never had to worry about unanticipated or hidden expenses with Haulla. Overall, Haulla is a great option for anyone in need of garbage management.
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