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Haulla

2.6

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Haulla Reviews Summary

Haulla's reputation is mixed, with notable strengths in reliability, professionalism, and cost-effectiveness, often praised for providing good value and efficient service. Many customers appreciate the friendly demeanor of the drivers and the transparent pricing structure, which contrasts positively with experiences from other waste management providers. However, significant concerns arise regarding service interruptions, difficulties in canceling contracts, and aggressive marketing tactics that some perceive as harassment. Additionally, issues with customer service responsiveness and missed pickups have led to dissatisfaction among users, indicating a need for improved communication and operational consistency.

This summary is generated by AI, based on text from customer reviews

service
45
value
42
shipping
30
returns
28
quality
37
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Ukraine
2 reviews
0 helpful votes
Follow Jamie K.
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I've been using the service for a couple of years now. There were some issues initially but they were helpful in resolving them. I plan to continue using the service as it still works well for me.

Date of experience: September 22, 2023
KR
2 reviews
1 helpful vote
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Be honest
September 22, 2023

I've been saving a good amount of budget for my family business every month for a year and a half now and to be honest, it hasn't been a great experience. However, when compared to the previous service I was using, Haulla has been better at handling compensations when pickups were missed for several days.

Date of experience: September 21, 2023
Australia
2 reviews
1 helpful vote
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So cheaper is better
September 22, 2023

There are times when don't pick up the trash once every 3 months. It was a bit frustrating because I couldn't directly contact the waste collection company but it was okay because the manager in charge of Haulla resolve it quickly. Anyway, even if you use the service of another waste collection company, it is the same that sometimes it is not collected. So cheaper is better. There were a few dissatisfied parts but the reason I'm still using this service is that I used to pay about $250 per month but now I only pay $160 per month.

Date of experience: September 21, 2023
Norway
2 reviews
0 helpful votes
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Highly recommended
September 22, 2023

Great service great value. Switched from Waste Management, Haulla offered me about a 20% discount as well as credit for missed pick up. Also it was convenient that I could choose between credit and recovery pick up. I decided to get credit when my dumpster still had some spare capacity and asked for a recovery pick up when the dumpster was nearly full. Less stressful waste management system for my business.Highly recommended.

Date of experience: September 21, 2023
Germany
1 review
6 helpful votes
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There are both advantages and disadvantages to using Haulla.
1. Their sales calls can be quite annoying.
2. The delivery of a dumpster is slow; it took approximately 2 months.
3. However, they offer competitive pricing, which offsets the aforementioned issues. They reduced my monthly bill by $100, which I appreciate.

Date of experience: September 17, 2023
New Zealand
1 review
7 helpful votes
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I would recommend Haulla
September 17, 2023

As a supporter of small and medium-sized businesses, I initially found it frustrating to deal with multiple customer service representatives handling different aspects of activating my restaurant. However in the end. I ended up saving a minimum of $50+ per month by choosing Haulla. I found that they are more responsive when contacted through their phone number rather than their website. I would recommend Haulla to individuals looking for competitive pricing, as long as they are okay with occasional delays in responding to inquiries.

Date of experience: September 17, 2023
Austria
1 review
0 helpful votes
Follow Allen E.
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I have been a Haulla waste management customer for six months, and I am highly content with their service. Despite occasional missed pickups, their team's quick and polite response has built trust in their dedication to resolving problems. Haulla has exceeded my expectations and consistently delivered a superior service compared to my previous waste management provider.

Date of experience: September 17, 2023
Texas
1 review
1 helpful vote
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Unless you want to sign up and pay for years when you are not satistified with their service, Read their contract before you sign!

Date of experience: September 15, 2023
Operation H. — Haulla Rep
over a year old

Dear Vinod,

We deeply apologize for the inconvenience, and the trouble you had to deal with using Haulla service.
While we'll do everything to fix the issue, I would like to let you know that we have actually been operating our Customer Support phone # at 1-469-817-9770.

Haulla's #1 mission is to always strive to improve our products and services, and make sure that we are client oriented before anything else.
Please contact us via email or CS number to let us know more about your difficulty and we promise to get things resolved.

Haulla Operation Management Team

Italy
1 review
4 helpful votes
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Excellent service
September 14, 2023

Haulla's standout quality is their unwavering service excellence and transparent billing. From my initial consultation through waste pick-up, their professionalism and meticulousness consistently impressed me. They were punctual and upheld a high standard of service every visit. What truly distinguishes Haulla is their transparent billing, providing clear service breakdowns and costs, setting them apart from other waste management firms. I wholeheartedly endorse Haulla for their consistency, meticulousness and their transparent billing system.

Date of experience: September 14, 2023
Croatia
1 review
2 helpful votes
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Good team
September 14, 2023

Haulla offers competitive pricing, but their hauling service is fairly standard. I did encounter some instances of missed pick-ups but I found their customer service to be responsive in issuing credits when I reported the issues, which helped alleviate the inconvenience.

Date of experience: September 13, 2023
Austria
1 review
8 helpful votes
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Good management services
September 14, 2023

Haulla truly stands out due to their unwavering commitment to professional service and transparent billing. Throughout my experience with them, their team demonstrated punctuality and meticulous attention to detail. Their transparent billing system, complete with clear and honest invoices, sets them apart from the competition. I wholeheartedly recommend Haulla for their dependable waste management services.

Date of experience: September 13, 2023
Portugal
1 review
1 helpful vote
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The standout feature of Haulla is their unwavering service quality and transparent billing. From my first consultation to waste pick-up, their professionalism and attention to detail were exceptional. They were always punctual, maintaining a consistently high level of service. Haulla's transparent billing, with detailed invoices, sets them apart from others. No hidden fees or surprises; I highly recommend Haulla for their reliability and clarity in waste management services.

Date of experience: September 4, 2023
Illinois
1 review
11 helpful votes
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Using Haulla Waste Management has had its ups and downs. There have been times when trash pickup occurred only once every 3 months, which was frustrating. However, the Haulla manager quickly resolved this issue. Missed pickups can happen with any waste collection service, so cost-effectiveness is a significant factor. Despite a few dissatisfactions, I continue to use this service because my monthly bill has decreased significantly, from about $250 per month to just $160 per month.

Date of experience: August 28, 2023
Bangladesh
1 review
4 helpful votes
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The best thing about Haulla is the consistency of their service and billing. From my initial consultation with their team, to the pick-up of my waste, I was impressed by the level of professionalism and attention to detail displayed by the Haulla team. They were always on time, and consistently provided the same level of exceptional service every time they visited my location. What really sets Haulla apart from other waste management companies is their transparent billing system. They provide detailed invoices that clearly outline the services provided and the costs associated with each service. I have never had to worry about hidden fees or unexpected charges with Haulla, which is a huge relief. Overall, I highly recommend Haulla for anyone in need of waste management services. Their consistency, attention to detail, and transparent billing system make them stand out from the competition.

Date of experience: August 28, 2023
Philippines
1 review
5 helpful votes
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No problem so far
August 3, 2023

A representative called and said they will buy out my contract with my previous provider. I was hesitant at first because of the reviews I see online, but my old garbage service was really terrible. I switched over anyway and it was the best decision ever. They never missed any pick ups so far and I am satisfied.

Date of experience: August 2, 2023
Texas
1 review
0 helpful votes
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No customer service number. You cannot speak to a human. I have not paid the bill in four or five months yet. I still have a dumpster on my property. They did not service their dumpster so I had to finally call and sign a contract with a new company.

Date of experience: July 28, 2023
Operation H. — Haulla Rep
over a year old

Dear Michelle,

We deeply apologize for the inconvenience and the trouble you had to deal with multiple missed pickups.
While we'll do everything to fix the issue, I would like to let you know that we have actually been operating our Customer Support phone # at 1-469-817-9770.

Haulla's #1 mission is to always strive to improve our products and services, and make sure that we are client oriented before anything else.
Please contact us via email or CS number to let us know more about your difficulty and we promise to get things resolved.
Especially with all the missed pickups you have experienced with us, all the services miscarried will be credited towards your account.
Again, we wholeheartedly regret having our customer experience such service, and will do our best to make-up for our abortive efforts.

Haulla Operation Management Team

Texas
1 review
0 helpful votes
Follow MOE H.
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Customer service
July 21, 2023

Their driver reported pick up twice without actually picking up. The 2nd time he did that I called immediately to report the incident and ask them to dispatch driver to come back, but they refused. Their driver lied to them about the pick up and changed his story a few times. He told them he picked up, then he told them, gate was closed, then he told them that someone waived him off. They refused to send a representative to investigate. They use VOIP phones, so their telephone communications are not reliable. Overall, horrible service

Date of experience: July 21, 2023
Operation H. — Haulla Rep
over a year old

Dear Michelle,

We deeply apologize for the inconvenience and the trouble you had to deal with multiple missed pickups.
While we'll do everything to fix the issue, I would like to let you know that we have actually been operating our Customer Support phone # at 1-469-817-9770.

Haulla's #1 mission is to always strive to improve our products and services, and make sure that we are client oriented before anything else.
Please contact us via email or CS number to let us know more about your difficulty and we promise to get things resolved.
Especially with all the missed pickups you have experienced with us, all the services miscarried will be credited towards your account.
Again, we wholeheartedly regret having our customer experience such service, and will do our best to make-up for our abortive efforts.

Haulla Operation Management Team

Texas
1 review
4 helpful votes
Follow Glamour P.
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SCAM
July 21, 2023

They contacted me, had me cancel my current services early saying they would pay the early termination fees and handle everything for me. Now months later my current services were cancelled leaving me a bill of over 1000$ with no trash services. Upon trying to reach out to them the phones have been disconnected and no response to emails! BE WARE COMPLETE SCAM!

Date of experience: July 21, 2023
Operation H. — Haulla Rep
over a year old

Dear Glamour,

We deeply apologize for the inconvenience and the trouble you had to deal with billing contract.
While we'll do everything to fix the issue, I would like to let you know that we have actually been operating our Customer Support phone # at 1-469-817-9770.

Haulla's #1 mission is to always strive to improve our products and services, and make sure that we are client oriented before anything else.
Please contact us via email or CS number to let us know more about your difficulty and we promise to get things resolved.
Especially with all the missed pickups you have experienced with us, all the services miscarried will be credited towards your account.
Again, we wholeheartedly regret having our customer experience such service, and will do our best to make-up for our abortive efforts.

Haulla Operation Management Team

Philippines
1 review
7 helpful votes
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They just delivered our brand-new dumpsters. It took a while for them to cancel my old service but it was totally worth it. Now saving a lot with them. :)

Date of experience: July 12, 2023
KR
1 review
10 helpful votes
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Initially, I was kind of skeptical of the price that they offer but after one year, it seems like they're the only one in the market that seems to really be keeping to their word. Yes, there's a missed pick up sometimes but I was offered credits to make up for that.

Date of experience: July 9, 2023