HaullaReviews 93

Fraud fraud trash broker company they get you in a contract and keep sending fraudulent invoices even though they never pick up, and if you tell them that they never picked up and about fraudulent invoices they give it to their attorney and collection company to recover what that never picked up plus steal more money on top, please stay away they are professional con artist

There are times when don't pick up the trash once every 3 months. It was a bit frustrating because I couldn't directly contact the waste collection company, but it was okay because the manager in charge of Haulla resolve it quickly. Anyway, even if you use the service of another waste collection company, it is the same that sometimes it is not collected. So cheaper is better. There were a few dissatisfied parts, but the reason I'm still using this service is that I used to pay about $250 per month, but now I only pay $160 per month.

This company is a joke. They are a broker garbage company, that do not even own land fills or dumpster trucks, they broker there service with other companies that have landfills and trucks to pick up for them. Which is why you will never receive the best rates

If you do sign up with them,make sure to cancel the auto renewal, which is not the same as the 36 month agreement. They con you into thinking it is only 36 months, however you will also need to cancel the auto renewal. If you do not, they will state your 36 month agreement ended, but you never canceled the auto renewal portion, so then you will need to stay an additional 36 months. Which is how they lock you in as a 'customer'.

I would stay far away from this company!

Great service, great value. Switched from Waste Management, Haulla offered me about a 20% discount as well as credit for missed pick up. Also it was convenient that I could choose between credit and recovery pick up. I decided to get credit when my dumpster still had some spare capacity and asked for a recovery pick up when the dumpster was nearly full. Less stressful waste management system for my business.

I regret ever signing with this company. They called or emailed every 3 days to inquire about dumpster drop off. Once i finally got the old dumpsters removed Haulla took 6 DAYS to deliver dumpsters. I had to rent a Uhaul to trash some where for the wait. No amount of calls or emails changed this situation. Beautiful new dumpsters arrived and I learn today that they will NOT empty them until they have been on the property for 7-14 days. Are you kidding me?!?!?! Running a very busy restaurant and hotel with no trash service is near impossible. Whatever you do DON'T make the mistake of buying what the sales person is selling. Not worth the aggravation and dozens of angry emails and phone calls at every flipping turn.

Annoyed at first dealing with late dumpster delivery multiple CS reps dealing with different parts of activating my restaurant, but they are cheaper so I ended up saving a minimum of $50+ per month deciding to go with Haulla. They are usually quicker when calling them through their call number, not through their website. Ultimately recommend to peeps looking for stellar pricing only if ur ok dealing with some delay of responding to inquiries.

Switched from RS; price is ~20% cheaper than RS. Customer service speed is not that fast, but not a issue yet. If you are patient enough, they might be the one to go with.

I like the price, but nothing special about their hauling service. CS is a bit slow to get to me. Missed pick—ups are credited, so that's not bad.

Great value for what it's worth. After two years with Haulla, I feel that they cater a respectable service as a mediator with stellar price. They will follow up after each inquiry to make sure everything's settled, although it could take a day or two... But their response time has FOR SURE gotten a lot faster over the years as they are a growing business. Recommend to anyone whos looking for better rate and eco-friendly product! Love Haulla and their drivers!

Angelica was calling and texting me multiple times per day from multiple numbers. Even after I kindly asked that they don't call me again. This is harassment, and small business owners are busy people.

Before, it was talking to a robot without ther customer service line opened. Now, they do a better job handling no trash pick-ups and getting back. I belive they also gave me free credit for incidents that I had to go through. Overall, it is fair to say the service level is FAIR considering the cheaper price you receive. But if you want premium service, I recommend you to stay away.

I have been waiting on a new dumpster for 1 and a half weeks! I run a hotel business and they keep telling me the same story every time I call "we are going to move your case to urgent" when I first signed the contract I was informed I would never be dumpster less. They said it would be a smooth transition. Sometimes customer service doesn't even answer the phone! I suggest going with premier waste.

Used them and they missed my picks up and i told them iam not paying for service not rendered and you cant cancel tried and tried and they keep charging you and they dont render services tried to find out there location to drop off dumpster and they say they dont have one most $#*!tiest company ever talk to dozen or ppl and mangers and supervisors and still no outcome

I was initially skeptical about Haulla's prices but after a year of using their services, it appears they are the only ones in the market who truly stick to their word. They have been responsive in offering credits to make up for it.

Switching to Haulla Waste Management has been a cost-effective decision for us. We receive the same level of service as our previous provider (RS) but at a cost that's about 15% cheaper. Haulla has been responsive in addressing these issues. They have provided credits or arranged for a recovery pick-up, so it hasn't caused significant inconvenience. Overall it's been a good switch for us.

My two-year experience with Haulla has revealed their commendable mediation services at an excellent price point. While their response time for inquiries has improved as they've expanded. Nonetheless, I wholeheartedly recommend Haulla to those in search of cost-effective and eco-friendly options. I hold great appreciation for Haulla and their dedicated drivers. Highly recommended.

I made the switch from RS to Haulla and noticed a significant price reduction about 20% cheaper. While the customer service response time isn't lightning-fast it hasn't posed a major issue for me so far. Thanks for everything.

Using Haulla's waste management service has resulted in substantial cost savings for my family business over the past year and a half. While the service hasn't been flawless, with occasional missed pickups, Haulla has been responsive in compensating for these lapses. Compared to my previous waste service provider, they have handled these issues more efficiently. Ultimately, the reduced cost and willingness to address concerns have made it a worthwhile choice for our business.

I have two locations and have been using Haulla for about 2 months now. I was a little worried about missed pickups because of the reviews but they have been less frequent compared to my previous service, which is a relief. There was only one missed pickup until now. I'm pleased with their prompt customer service and the credit they provided when the pickup was missed. The best part is that I received a 20% discount compared to my previous service, which has saved me a significant amount of money.

I've been using the service for a couple of years now. There were some issues initially but they were helpful in resolving them. I plan to continue using the service as it still works well for me.