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WalmartReviews 4,414

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Washington
3 reviews
4 helpful votes
Follow Cori W.
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Walmart is huge and is cheaper most of the time, everyone knows that. My beef with Walmart.com is I will look online to see if it's in the store. I live in a somewhat small town so it's a 20 minute drive across the town and to jump on the highway to the next exit where Walmart is, which isn't a long drive by any means, but I still don't want to show up there and waste 40-60 minutes of my time to find out they don't have what I want. Anyways, I look up a DVD or some other product, go to their store, and there is a big price difference. A $6 Walmart.com DVD will be $20 in the store (the same EXACT DVD) which to me is ridiculous. It's the same company!

My other problem is that site to store is inconsistent so I stopped using it. I either ship it to my house or don't get it, which 99.9999% of the time I ship it to my house if I want it and have the money :) Site to store completely lost my item one time for my daughter's birthday and was confused on where it went and then resent the wrong item (it was a multiple item order). Then I talked to site to store and talked to the man in the store multiple times. Finally I got the right item shipped to my house a few weeks after my daughter's birthday. I'll give them some credit because both of the toys were dinosaur train talking figures, but the actual process to get it solved should not have been over complicated.

Other than that, shipping has always been fast and low in pricing. I wasn't thrilled with the wayfair picnic table, but that's a different company they use (I believe) so it didn't reflect in the stars.

I debated between 3 and 4 stars, but because there were quite a few different occasions of inconsistent pricing (well almost always on this subject) and a long drawn out over-complicated process on the toy I ultimately gave 3.

I'm sure this was an isolated case (the site to store experience), but I still don't use it anymore... it adds that the site to store workers at our city's nearby wal-mart make you wait forever and are rude.

I just use ship to my house or go directly to the store and that's where I get my good experiences.

Date of experience: April 25, 2012
Virginia
3 reviews
2 helpful votes
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They said that the product i was looking for was available to buy in the store but, every store that i went to or called was out of it.

Date of experience: March 17, 2012
South Carolina
4 reviews
5 helpful votes
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My only complaint with Wal mart online ordering is the shipping time. You can expect about 10 days to 2 weeks for delivery from USPS.

Date of experience: March 2, 2012
Florida
2 reviews
6 helpful votes
Follow Viancalina S.
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Ok the prices are great on some things but I ordered a gym set there and had it shipped to the wrong place when I called the next morning to change it they said they couldn't so I cancelled the order and they told me it can take up to a month to refund my card not a happy customer

Date of experience: January 16, 2012
New York
122 reviews
357 helpful votes
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I love the Walmart!
January 2, 2012

I love the Walmart! If things go bad with the order it takes a minute to get things straight but the pricing is worth the risk. Demand is so high on that site you can place an order get a confirmation and days letter another e-mail say they are sorry for not being able to complete the order. I still have love for Walmart because when it is right it is the best. I order on line and have it delivered to the store... this seems to be the best way to get what you want... done right!

Date of experience: January 2, 2012
California
2 reviews
5 helpful votes
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For all the bad hype Walmart gets for being a 'big box store' I've never had a problem ordering from them online my stuff always comes on time - sometimes even earlier then the delivery date on the order, it's super easy to return either thru the mail with the return shipping label that's always included or in store. Oh yeah and hands down they have the best prices on just about everything even beating out Amazon- which I love too

Date of experience: December 17, 2011
Washington
3 reviews
3 helpful votes
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Great prices!
November 20, 2011

Great prices! Customer service is okay, but me and my wife enjoy getting things for our house at affordable prices because I was laid off a few months ago. If you have a walmart near you then give them go. I highly recommend their appliance department.

Date of experience: November 20, 2011
New Jersey
4 reviews
4 helpful votes
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I recently made a big order from walmart for random household items and was amazed at the large selection! It arrived within five business days and I was really impressed how they individually packed each item and even taped the liquid items in order to prevent them from spilling! Well done, walmart!

Date of experience: November 19, 2011
Florida
4 reviews
6 helpful votes
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Of course, I love walmart, however I ordered my christmas gifts recently (early shopper, I know) and their personalization options are terrible! I ordered 2 personalized piggy banks and the personalization doesn't carry into the cart or print on the receipt so I had no way of knowing that the items were even going to arrive personalized. When I emailed and called to ensure that they would arrive correctly I was told that "our system isn't equipped for that type of personalization unless its jewelry". Never heard of that. Anyways, my complaint is about their personalization system - the products arrived perfect =-)

Date of experience: October 25, 2011
California
3 reviews
4 helpful votes
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I ordered my laptop online and i picked up to the nearest walmart in our place.

I got the deal really cheap and the person who assist me when i picked up my laptop was very helpful!

Thank you!

Date of experience: October 19, 2011
Colorado
3 reviews
17 helpful votes
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Their site is easy to use, and has good product info. I only wish that their order tracker were more detailed and specific. Their return policy is pretty nice too, basically the same as the stores; no questions asked! Lol

Date of experience: October 8, 2011
New York
5 reviews
12 helpful votes
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Every time i order from here i get more and more impressed with them. Great prices, super fast shipping. And the shipping is usually pretty cheap too. Also, their return policy makes it like the perfect experience. Love ordering things from here. You can rely on a smooth transaction.

Date of experience: September 26, 2011
Virginia
13 reviews
36 helpful votes
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I have never had a problem
September 26, 2011

I have never had a problem. Order all the time for Christmas in order to beat the store crowds.

Date of experience: September 25, 2011
Texas
6 reviews
14 helpful votes
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We normally shop at a local El Paso Walmart. Although the service is usually the pits when you needs help AND the lines are usually a nightmare, they seem to have the best prices all around for the things we buy. This makes Walmart are choice for local shopping.

FOR THE FIRST TIME, WE TRIED WALMART.COM AND IT WAS POSITIVE! When we were at our local Walmart and they didn't have the item that we needed, an employee there recommended Walmart.com. The price was even better than expected and the shipping was free as I recall. The item came fast and ended up at the local store where we were easily able to pick it up. An employee there even helped load it into our vehicle.

I recommend Walmart.com for those that find something on there that they are interested in buying.

This is my opinion based on a recent experience I had with Walmart.com

Date of experience: September 18, 2011
Japan
8 reviews
29 helpful votes
Follow Misha J.
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Walmart will cause the downfall of america. It is the bargain hunters that will except sub-par goods from almost exclusively chinese manufactureres that cause the massive trade deficite in america (by volume, not dollar). I have a very big moral problem with walmart and everything they stand for. (falling prices? Material cost increase steadily year on year). Disgusting.

Date of experience: August 22, 2011
Washington
8 reviews
33 helpful votes
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I love walmart though i get kinda pissed when it says something is sold in a particular store as advertised online, yet upon arrival to the store, you find the item isnt carried by that store. Very irratating

Date of experience: August 20, 2011
Pennsylvania
34 reviews
273 helpful votes
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I like it, more importantly I like the store. My wife and I found a super walmart about 45mins outside of Philadelphia and needless to say I got impressed. I felt like a kid in a candy shop.

Date of experience: August 3, 2011
New York
76 reviews
293 helpful votes
Follow Joanne N.
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I have shopped on this site several times without any problems. I have had items shipped to my home and some I have use site to store. The great thing about site to store is that they notify you by email when your item has arrived. Walmart has some good products-some bad. Read customer reviews before buying and this may save you from purchasing an inferior product. The other great thing about Walmart is that if you do receive a product that you dislike for whatever reason, they will pretty much exchange it or refund your money without a big hassle.

Date of experience: July 28, 2011
Florida
5 reviews
1 helpful vote
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Good website, easy to navigate. Nice free shipping to store feature.

Date of experience: July 11, 2011
New York
6 reviews
25 helpful votes
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Went to buy a circular saw... WalMart... you would think that was the least expensive place to buy such a tool... especially considering that they have everything made offshore. But no --- they were $20.00 more expensive than their nearest competitor! On a simply circular saw -- nothing fancy. WOW! That was a shock!
And they are trying to get into NYC! Ruin the economy here and put all the mom and pop stores that make NYC great out of business! Yikes!

Date of experience: July 6, 2011