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Walmart

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Colorado
3 reviews
2 helpful votes
Follow SUSAN D.
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Got a great deal through Walmart for a Christmas gift.

Date of experience: January 23, 2015
Florida
7 reviews
5 helpful votes
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I have email alert on special's, so I was informed of deals too good to pass up. Pants $2 & $3 ladies tops. And free shipping to store on orders under $50. Everyone Love's a great bargain. Any returns or exchange are easily done. Convenient since I buy groceries there too.

Date of experience: January 22, 2015
Illinois
26 reviews
65 helpful votes
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Walmart has lost the customer service skills, people employees just ignore customers. There products are average and low quality.
I have been to several Walmarts and there all the same.

Date of experience: January 22, 2015
Pennsylvania
5 reviews
1 helpful vote
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One of the best companies to shop from. Excellent customer service, always expect the best. I once ordered an engraved ring online, it was perfect.

Date of experience: January 22, 2015
Oklahoma
1 review
0 helpful votes
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Hi!
January 21, 2015

Hi! My name is Cynthia, I had the opportunity to tested Degree dry spray product. I want to say that I am in love with this product. I received my free sample from Influenster to try it out. I can say it goes on so dry and smell so good. I am so amazed being it is a spray. Plus it also keeps me more dry and fresh all day long. I have now switched over to the Degree dry spray. I am so glad I had a chance to get a free trial to try or I might not have ever switched over. Thanks Influenster and Walmart for this opportunity.

Date of experience: January 21, 2015
Oklahoma
10 reviews
16 helpful votes
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Don't use often but when I have, I have been totally happy with all aspects of shopping experiences.

Date of experience: January 21, 2015
Florida
9 reviews
54 helpful votes
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GREAT EXPERIENCE. LOVE THAT STORE. THE PRICE IS RIGHT. AND WHAT EVER I AM LOOKING FOR IS AT WALMART. MY STORE

Date of experience: January 20, 2015
Pennsylvania
6 reviews
9 helpful votes
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Shipping is good
January 20, 2015

Shipping is good. Typical Walmart stuff. I have been a little disappointed with customer service. Usually worth the time.

Date of experience: January 19, 2015
Texas
5 reviews
14 helpful votes
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Wal-Mart in this area controls the bulk of supermarket trade. They under pay employees,
Have marginal benefits and damage in many hidden ways local economy. They are often
Consistently out of items customers desire.

Date of experience: January 19, 2015
Oregon
5 reviews
6 helpful votes
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Have been shopping online here for years, have never had an issue, shipping is fast and customer service is great.

Date of experience: January 17, 2015
California
5 reviews
1 helpful vote
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Ordered gifts at Christmas, went to the store next morning and picked them up. No shipping.

Date of experience: January 16, 2015
Kuwait
11 reviews
6 helpful votes
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Walmart online is alright but in the store. SCARY.

Everytime I walk into walmart I feel as if the customers are from another world. It is ridiculous. Often I encounter people acting like complete jerks, rude, and dressed like halloween. The customer service is horrendous and non-existent most of the time. One time I needed ammunition in the hunting department and it took 30 minutes to get a associate to come over. When they came he was from the wrong department and did not have the keys needed, nor were they busy. This store is overall low on my list and I will always try to avoid it. As stated shopping online is not bad but anything in store is just horrible.

Date of experience: January 16, 2015
Alabama
13 reviews
10 helpful votes
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I LOVE BUYING ALL MY nonperishable groceries, and it is DELIVERED TO MY DOOR! Awesome, as I am unable to drive. Free S & H over $50.00. Good deal!

Date of experience: January 16, 2015
Texas
6 reviews
115 helpful votes
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Hate this store
January 16, 2015

Hate this store. However they are my only choice for shopping.

Date of experience: January 16, 2015
Tennessee
5 reviews
8 helpful votes
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Never had an issue with online shopping with Walmart. Always an easy process especially around the holidays.

Date of experience: January 14, 2015
Washington
5 reviews
16 helpful votes
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I have yet to have a bad experience ordering from Walmart. Like most companies read the reviews before making a purchase but even if you get the item and need to return it, no problem. They have above average customer service.

Date of experience: January 14, 2015
Washington
7 reviews
20 helpful votes
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Walmart on line shopping is convenient with great service. Love it!

Date of experience: January 14, 2015
Florida
5 reviews
1 helpful vote
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Love the prices at Walmart and merchandise arrive on time

Date of experience: January 13, 2015
Illinois
1 review
0 helpful votes
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Absolutely terrible!
January 9, 2015

Absolutely terrible! I ordered a gift for a needy family at Christmas, online, because they could not pick up the item themselves... came in damaged and all Walmart can tell me is that it must be returned to a local store... all I need is a replacement sent and the old damaged product picked up but they will not help me. This is ridiculous and I will never use them again... have not been back to the store since this occurred. I will continue to spread this to all that I know.

Date of experience: January 9, 2015
Washington
2 reviews
2 helpful votes
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I orded a doll set for "Santa" to deliver under the tree on X-Mas morning and that was THE ONLY GIFT asked by my 4 yr old... I have not received my item and had a VERY UPSET 4 yr old on Christmas morning waiting for her frozen dolls, it's now two weeks past x-Mas and I haven't at least gotten a call from your department with an apology OR EXPLANATION of where my item is! I called and they said to "call the postal office" VERY UPSETING! I will never shop online again!

Date of experience: January 4, 2015