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Walmart

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Montana
2 reviews
2 helpful votes
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Electronics
June 16, 2015

I cannot prove it, but it is my suspicion that Walmart is selling knockoffs of electronics. Here's my experience: I purchased a phone from them; when I got it home and attempted to call the 800 number, the maker of the phone suggested it was "stolen" when I gave them the serial number, and wouldn't activate it. I returned it to the Walmart, and they gave me another one. It worked fine for a period of approximately eight months and then went belly up. I returned to the store, once again, with the receipt, and they had the unmitigated gall to say they would only replace it after 15 days. Wow! That's all they're willing to back it up. They thought I wanted to purchase another phone? Really when it won't even last a year? It is my suggestion for anyone: Do not purchase ANYTHING from Walmart that needs to be plugged in, because the chances are great that a name brand, especially if it's a TV, won't really be the brand it says it is. When you get it home and plug it in, you will be really lucky if it lasts the week. Save yourself the aggravation and frustration you're going to feel and purchase it elsewhere. You'll be glad you did.

Date of experience: June 16, 2015
California
11 reviews
0 helpful votes
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Convience
June 16, 2015

Locally in my town, so it make it easy to drive there. Has everything that i need for hair color and make-up and shampoo and other everyday items.

Date of experience: June 15, 2015
Virginia
17 reviews
32 helpful votes
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I bought denim shirts for my husband here and they were of good quality and a tremendous value. They arrived promptly and were exactly as pictured and what we wanted. Will definitely shop online again with Walmart.

Date of experience: June 15, 2015
Washington
5 reviews
1 helpful vote
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The site is very hard to navigate especially if applying for a job. Their lack of cashiers at peak times has been taken care of and they have moved up their starting wage to 9.00 hr.

Date of experience: June 15, 2015
Colorado
6 reviews
13 helpful votes
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Not A Fast Shipper
June 13, 2015

I've been able to get some good deals, but Amazon Prime's Customer Service clouds my judgment. I have waited quite a while to get my stuff from Walmart

Also, this HUGE retailer limits some of the quantities that you can buy, sometimes VERY SMALL quantities then demands a $50 min for free shipping.

Date of experience: June 13, 2015
Pennsylvania
22 reviews
18 helpful votes
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Nothing good to say about wal mart. Tons of stuff online that my local store doesn't carry, but the Clarion Wal Mart doesn't carry anything other than "Great Value" brand, so that ain't saying much.

Date of experience: June 13, 2015
GB
2 reviews
6 helpful votes
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Ordered a stereo and it came broken. They don't give refunds, only store credit.

Date of experience: June 12, 2015
India
3 reviews
2 helpful votes
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If you want service, go else where. Best store when i visited usa 2 times

Date of experience: June 11, 2015
GB
2 reviews
3 helpful votes
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My mother and my stepfather and me went to Wal-Mart and I went to buy a bag of candy and my stepfather was at another register buying beer. When I went to pay for my candy I was asked for a id. I did know why I needed a Id for candy. They said Wal-Mart has to Id everyone that purchase alcohol but I was only buying candy. She asked if I knew that man at another register. I said "yes, he is my stepfather." She said the he was buying beer and if I had come to the store with him the she had to id me home and my mother before he could buy the beer. I put my stuff back and so did my mom and stepdad. We are no longer going back to Wal-Mart for the way we was treated.

Date of experience: June 11, 2015
Illinois
2 reviews
0 helpful votes
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Online orders were shipped quickly and in excellent condition I have ordered everything from toys to DVDs to phones to tablets. Wonderful service.

Date of experience: June 10, 2015
California
5 reviews
5 helpful votes
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Never had an issue with shipping or returns. Easy to find a walmart. Way more clearance and options online.

Date of experience: June 10, 2015
New York
3 reviews
5 helpful votes
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I have purchased many things from this site and never had problem. I would recommend this site to everybody this is the best place to get shopped

Date of experience: June 9, 2015
Brazil
3 reviews
0 helpful votes
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I have ordered from this site many times and have had no problems.

Date of experience: June 9, 2015
Saudi Arabia
11 reviews
3 helpful votes
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Love it
June 9, 2015

I love this place really all wat i need is there and deals r so good to

Date of experience: June 8, 2015
West Virginia
1 review
9 helpful votes
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Great experience
June 8, 2015

We just love going to wal Mart. We always enjoy and have good experience Love the prices

Date of experience: June 7, 2015
Tennessee
3 reviews
10 helpful votes
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Use their online shopping site often.My purchases are always ready for pick up at my location and if there is a problem, customer service desk always willing to help.

Date of experience: June 5, 2015
Connecticut
3 reviews
4 helpful votes
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Ordered a Huffy Bike on line to be delivered to the Walmart in Berlin, MD. Waited two weeks for the bike to arrive. We received a text from Walmart.com that the bike had arrived. We called the store and said we'd like to come pick up the bike and have it assembled by Walmart (which they do for free). The bike assembler, said he was looking right at our bike and it would be ready on June 4th. We get the store - there is NO bike but Walmart.com has shipped us a boat paddle. Customer Service Manager at the store and Bike Assembler at the store were unhelpful, ineffective, and not very customer service oriented. Even when we spotted a boxed up Huffy Bike in the back of store where the shipments come in - the manager said - that is not yours, that is going to another store? Any chance that could have been the person who ordered the paddle? The Manager answered no - she does not check anything, doesn't try to confirm what that other order might be. So we have a wrong shipment, a manager who is too lazy to look up and verify an order, and a bike assembler who told us he saw our bike when we spoke to him on the phone (what would you call that?). In the photo - you can see the paddle and the Huffy boxed bike sitting in the background that the Customer Service Manager refused to look up.

Date of experience: June 5, 2015
New York
27 reviews
16 helpful votes
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If you travel a lot, and need a place that's cheap for food, or what ever your needs are, wal mart is the place to check out, also a safe place to camp for the night

Date of experience: June 4, 2015
West Virginia
6 reviews
7 helpful votes
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So far So good
June 4, 2015

Walmart is up there in competition. Their prices are still great but others are there right behind them They are using more outside distributors which is great but they will not back up the product they sell. I have found more and more of this. The consumer is caught in the middle. I purchased a 10' x 20' garage tent and after 4 months, it crumbled to the ground Wal mart did not resolve and neither did the manufacturer. I was out $145 for that tent because the supports were not strong enough. But I still like shopping at Wal Mart but they have the stores set up so that you go in for a "few" things and come out with $200 worth of "few things" This store is addicting.

Date of experience: June 4, 2015
GB
3 reviews
5 helpful votes
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Excellent service
June 4, 2015

I've buy many things from Walmart and all of the product with high quality.

Date of experience: June 4, 2015