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Walmart

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Pennsylvania
2 reviews
0 helpful votes
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Basic shopping
June 30, 2015

Anything i need i can have shipped directly to the store if they do not have the item in stock.

Date of experience: June 30, 2015
Iowa
7 reviews
29 helpful votes
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We were looking to buy an end table that they carried in store, but we ordered it from site to store where it was cheaper. However, they wouldn't just give us the one from the store, we had to wait two weeks for them to ship a whole different (exactly same) item to the store for us to pick up. Doh. Makes no sense at all. Why would you advertise different prices online vs in store?

Date of experience: June 29, 2015
Virginia
2 reviews
3 helpful votes
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My biggest complaint about Walmart.com and other similar sites is that hardly any of the products you find can be purchased in a store. I am not a big on-line shopper and I prefer to find things available in the store and then check them out in person before I buy. It is getting harder and harder to do that these days, but I am old school and will continue to shop for things the old fashioned way. I would like to see Walmart.com list more items available in a store that are actually in stock on the day you are searching.

Date of experience: June 29, 2015
New York
3 reviews
4 helpful votes
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I find when i need something. I just type in the product or dept.up comes the varities and i click.
That simple.no lines, hassle free.

Date of experience: June 28, 2015
Florida
17 reviews
14 helpful votes
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I've had great experiences with the online store. Because going into the retail location is horrible

Date of experience: June 28, 2015
Singapore
8 reviews
21 helpful votes
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Great service
June 27, 2015

I have purchased some products, they arrived immediately after 2 days and the tracking number was provided. Safe with fantastic customer service and selection of products. The product I love most is Crest teeth whitening! Really fabulous after 1 hour you have a whither smile :)

Date of experience: June 27, 2015
California
7 reviews
17 helpful votes
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Site's a little buggy, slow. But hey, you order, and bam it's shipped or avail for pick up in a day or two.

Date of experience: June 26, 2015
Virginia
2 reviews
6 helpful votes
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Best Mart in US
June 25, 2015

I have purchased many things from this mart and had never problem... Best Shopping website for me :))

Date of experience: June 25, 2015
Florida
4 reviews
5 helpful votes
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I went to buy a toy and once i was ready to check out i got an error went back and the listing was not there

Date of experience: June 24, 2015
Washington
2 reviews
0 helpful votes
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I worked at the checkout counter for a while, and it was a nice experience. The pay and work environment was fine.

Date of experience: June 24, 2015
Illinois
3 reviews
0 helpful votes
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Our Walmart just converted to a SUPER WALMART. Our town is excited. The prices are so much less expensive that our chain supermarket. It is clean, lots of staff to keep shelves stocked, beautiful fresh vegetables and fruits. It is a one stop shopping experience, as they have just about anything you would need to run a smooth household.

Date of experience: June 23, 2015
North Carolina
16 reviews
16 helpful votes
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Walmart.com
June 23, 2015

I had heard about the site, but since the stores are closer I didn't think to use the site until my little sister pointed out that the site sometimes has better deals than what's in the store... I now check the site BEFORE shopping in the store!

Date of experience: June 23, 2015
France
2 reviews
1 helpful vote
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Good place
June 23, 2015

Good place to shop when in a hurry. Also I wanted to say that the store has excellent customer service as well.

Date of experience: June 22, 2015
Missouri
3 reviews
0 helpful votes
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Free Ship to store
June 22, 2015

I love this feature! I am notified when it arrives. I ordered 2 large storage shelves to hang in my garage. A very good price and I didn't have to worry about a large item being shipped to my home with no one there, so it might be sitting out in plain sight in my drive way or on the porch. The hanging shelves provide out of the way storage in previously unused space!

Date of experience: June 22, 2015
Georgia
3 reviews
6 helpful votes
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I have a 35' Allegro Bay, and go to a lot of long term camping sites. Before committing to any of them, my first two questions are, do you have Wi-Fi, and is there a Walmart in a reasonable distance? The reason is, I order a lot online from Walmart.com, and I also like to shop for my groceries there, while on the road. For those of you new to the camping/RV communities, having a Walmart within driving distance to your site, is a godsend. They have everything you need, and you can even spend the night in their parking lot, as long as you stay away from the front of the building, and park out towards the front entrance where I'm sure you'll see other RV'ers, along with some Big Rigs. I hope this helps out at least some of you. Eliot A.

Date of experience: June 22, 2015
North Carolina
11 reviews
6 helpful votes
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What a breeze to shop online with Walmart. My 2nd favorite "pick and pick up" store. Bed Bath and Beyond beats them only cause they have better faster workers.

Date of experience: June 21, 2015
California
3 reviews
1 helpful vote
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Everything you need
June 19, 2015

They have everything you need there not to mention some cool hoochie wear for your new boyfriend or clubbing

Date of experience: June 18, 2015
Virginia
11 reviews
22 helpful votes
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My favorite store
June 19, 2015

One place shopping, everything you need at reasonable prices.

Date of experience: June 18, 2015
California
3 reviews
4 helpful votes
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Great place to buy items. I've ordered several things and had never problem.

Date of experience: June 17, 2015
Florida
2 reviews
1 helpful vote
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Eh...
June 17, 2015

Long lines at the stores. So annoying. Rather shop at Target

Date of experience: June 16, 2015