Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Walmart

Walmart

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Walmart?
grey stargrey stargrey stargrey stargrey star

Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Florida
8 reviews
9 helpful votes
Follow Janell N.
Unfollow Janell N.
Share Review
Report Review

Easy to din what you need
September 21, 2015

I was looking for Paper Graph for math class, i couldn't find it in any of the stores near my house, look it up on Walmart. Com, found easily, and got it withing 3 days, I'm a happy customer.

Date of experience: September 21, 2015
Texas
20 reviews
16 helpful votes
Follow M M.
Unfollow M M.
Share Review
Report Review

Pros - Cheap
September 21, 2015

And cheap is what you'll get so plan on your purchase to default soon so you can then buy another or more junk from China.

Date of experience: September 21, 2015
California
3 reviews
12 helpful votes
Follow judy s.
Unfollow judy s.
Share Review
Report Review

If you want my opinion.
September 22, 2015

Overall it is not too bad. I have found that for a store that you would think has anything and everything you need, I have very often found they are either all out of something I needed or did not stock it at all.

Date of experience: September 21, 2015
Pennsylvania
2 reviews
0 helpful votes
Follow john s.
Unfollow john s.
Share Review
Report Review

No need to get into your car to go shopping.The website allows to to get items that may not be in your local Walmart and you still can get on sale bargains. You can also have items selected on line to be picked up at your local Walmart to avoid shipping fees. Or you can get free shipping if purchase over an allotted amount.

Date of experience: September 21, 2015
Mississippi
3 reviews
7 helpful votes
Follow Keeshler P.
Unfollow Keeshler P.
Share Review
Report Review

No Major Issues
September 22, 2015

I purchased numerous items for my daughter on the website. Everything arrived in excellent condition, but on 3 or 4 different days. So rather than shipping it all at once, the shipment was split up. So UPS was at my home numerous times during that week. My dog was not enthused about that

Date of experience: September 21, 2015
Colorado
5 reviews
4 helpful votes
Follow Richard B.
Unfollow Richard B.
Share Review
Report Review

Perfect example of CORPORATE GREED. I believe Sam Walton has already rolled over in his grave in shame based on how this company profits of their employees and raping vendors.

Date of experience: September 19, 2015
Argentina
6 reviews
5 helpful votes
Follow Jhon c.
Unfollow Jhon c.
Share Review
Report Review

Bulk buying
September 19, 2015

I love them, buying bulk with them is money saver. I go every two month and buy all the offers, Actually my wife do it and I just go to the toys part with my boy of 7 years old :)

Date of experience: September 19, 2015
Texas
4 reviews
11 helpful votes
Follow Cynthia B.
Unfollow Cynthia B.
Share Review
Report Review

Happy customer
September 19, 2015

I've never had a problem with walmart.com. They always have reasonable prices, a flat rate for shipping, and everything is delivered in a timely manner. Very satisfied with this site.

Date of experience: September 18, 2015
Minnesota
1 review
0 helpful votes
Follow Marco M.
Unfollow Marco M.
Share Review
Report Review

WalMart
September 19, 2015

You need a phone come to see Kristopher at WalMart on 75th and I 35 Overland park.
Great customer support also after sale.

Date of experience: September 18, 2015
Missouri
2 reviews
14 helpful votes
Follow Evie C.
Unfollow Evie C.
Share Review
Report Review

Best in my opinion
September 19, 2015

This is the only mart in my area which I can trust! Especially their apparel Products are awesome!

Date of experience: September 18, 2015
Virginia
2 reviews
14 helpful votes
Follow Peter F.
Unfollow Peter F.
Share Review
Report Review

Average!
September 20, 2015

Why the others liking their service instead of quality they are giving worst quality with normal price products but one thing their services are bit well

Date of experience: September 18, 2015
Washington
7 reviews
2 helpful votes
Follow Chris S.
Unfollow Chris S.
Share Review
Report Review

Variety
September 18, 2015

Food is fresh, variety to choose from enjoy shopping at walmart

Date of experience: September 16, 2015
Kentucky
4 reviews
1 helpful vote
Follow Kerri W.
Unfollow Kerri W.
Share Review
Report Review

Love Walmart.com
September 18, 2015

I love shopping online at Walmart especially around the holidays for my kids. Awesome prices and great availability for those hard to find items!

Date of experience: September 16, 2015
Florida
3 reviews
3 helpful votes
Follow joey L.
Unfollow joey L.
Share Review
Report Review

I recently had a horrible experience and am done with Walmart. I would rather pay more money than shop here.

Date of experience: September 15, 2015
Missouri
2 reviews
7 helpful votes
Follow Julz J.
Unfollow Julz J.
Share Review
Report Review

My place to be
September 15, 2015

Love them. I just wish they had more jeans of the sizes 2-3 in juniors.

Date of experience: September 15, 2015
New York
2 reviews
2 helpful votes
Follow wendy w.
Unfollow wendy w.
Share Review
Report Review

I have always paid shipping for things online to come to my home. I now have 3 times ordered things from Walmart online and had them delivered to my nearby Walmart for no charge. I found some great deals. The last time I called the store itself and they had it ready for me before the pickup time which made my life much easier. Just having to go to the store and having my order ready for me is great

Date of experience: September 14, 2015
Florida
3 reviews
3 helpful votes
Follow Murray M.
Unfollow Murray M.
Share Review
Report Review

Didn't realize until I started using it that Wal-Mart site had access to so many suppliers, many of whose brands you won't necessarily see in-store.
And as there is a Wal-Mart store very near my home, I sometimes will use the ship-to-store feature. Service has been fine and I have been able to get a couple of items from Wal-Mart's site that I could not find in stock elsewhere.

Date of experience: September 14, 2015
Ohio
3 reviews
3 helpful votes
Follow Julie M.
Unfollow Julie M.
Share Review
Report Review

Always Understaffed
September 14, 2015

While Wal Mart may have a large selection of items and be one-stop shopping, it is ALWAYS understaffed. The huge line of check out registers is chronically empty with maybe one or two open registers. The stores have now added U-Scan registers which is supposed to cut down even more on their staffing costs, but those lines are now always full due to having no manned registers open, and who wants to scan an entire cart full of items themselves when there are constant problems with the U-Scan process as well? Wal Mart has certainly become "cheap", but not in a way that benefits the consumer. Wal Mart is a corporate Scrooge.

Date of experience: September 14, 2015
Mississippi
3 reviews
5 helpful votes
Follow Clara S.
Unfollow Clara S.
Share Review
Report Review

Very good company
September 14, 2015

I have been ordering online from Wal-Mart for years
The online service is great No problem returning items
They keep you updated on where your purchases are, and when you will recieve them.
I use ship to store and ship to home. Both are good service
I live in small town so this service works wonderful for me and saves gas.
Good shopping

Date of experience: September 14, 2015
Massachusetts
4 reviews
1 helpful vote
Follow Leigh K.
Unfollow Leigh K.
Share Review
Report Review

Always get free shipping due to low amount spent to qualify. Good prices on all I've ordered and fast shipping. Also can make returns in store. VERY convenient!

Date of experience: September 14, 2015