WalmartReviews 4,414

My Walmart.com order never arrived after being shipped twice.
In fact, the 2nd time half of my order came as it was shipped in two boxes with two different carriers.
Things happen, I understand. When you cannot get it right 3 weeks after your delivery deadline, have no clue what is going on, offer no resolution other than sending standard templates (your satisfaction is important to us, blah, blah, blah), the problem is not that things happen, the problem is that you don't know your job.

So, not so much because they didn't do the job, but because they were so incompetent and downright idiotic throughout the whole process, I will never again give any business to this company and if you value your time or your money, neither should you.

They have very good deals on electronics, kitchen appliances large and small, and some groceries. Their Pharmacy is No hassle, well stocked, and fast. Yes, Walmart is the kind of place where you pick and choose the good products from the bad, but, they are a lifesaver to have around. I'm probably in the minority, but I have not had problems here, ever. THE biggest gripe I have with them, is they Really need to restock their shelves more often. They're out of stuff, I know they have in the back, which is frustrating, but hey, it's not Nordstrom, so, it's a minor inconvenience all things considered.

Purchased a cedar playhouse for my daughter's 3rd birthday, and it showed up in a torn-up box and pieces too badly damaged to put together. The box had been re-taped, so we think it had been returned before. Trying to return it/get my money back was a bloody nightmare. Over the course of 2 days, I spent over 4 hours on the phone (FYI: don't fall for the "there's no manager available" line. Rep then says "there's nothing a manager can do for you I can't." Is that really the script they're given by corporate?!). Once I threatened to post negative reviews all over the place, a manager was suddenly available! After 2 hours on the phone the first day, the manager reluctantly said he'd give me a 20% credit for inconvenience, but we would have to return the item to the store. Says he is putting a note in my file so there won't be any confusion. SO... my husband hauls a 125-lb box to the store on a 95-degree day, and not only do they pull back the 20% credit promised to me the day before ("it's against policy, ma'am"), but they wouldn't give us the full purchase price back--tried to cheat us out of $15! Husband spent 2 hours at customer service desk, while I had to simultaneously get on the phone with an online manager and threaten to file a complaint with the BBB. These people are just awful. I kept saying, "But you're Walmart... you can't really be this horrible." I was in tears by the end of it all. In short, daughter's birthday was ruined, and we won't EVER be shopping at Walmart again.

Placed my first ever order with Walmart.com for a tire to be delivered to a store. Was promised in 7 days and 10 days later they say "delayed" with no reason or no new date for arrival. Have been driving around nervously on the spare. This is not acceptable and a mistake to go to this site will never be made again. Not worth it to save $10 on a $211 purchase. No one available to talk to either. Store to which was supposed to have been delivered does not have a clue and totally unhelpful. Would never have happended if Sam Walton was still running the show