Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Walmart

Walmart

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Walmart?
grey stargrey stargrey stargrey stargrey star

Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

New York
2 reviews
4 helpful votes
Follow Wilnely F.
Unfollow Wilnely F.
Share Review
Report Review

Best store
September 3, 2015

This is the greatest store I get my school clothes and supplies. # Love it

Date of experience: September 2, 2015
Texas
1 review
1 helpful vote
Follow Mark S.
Unfollow Mark S.
Share Review
Report Review

I bought 4 Tv's on walmart.com. They had a better price from there own vendors site. So I tried to get them to match it. They would not. So i returned the Tv's to vendor. I have the signed return receipt and sent it to walmart. But they have not returned my money. It's needn almost 6 months.! Last time I USE WALMART.COM

Date of experience: September 2, 2015
Kansas
2 reviews
15 helpful votes
Follow James N.
Unfollow James N.
Share Review
Report Review

I recently purchased couple of T-shirt from wallmart, Product quality was good but they are not giving product guarantee

Date of experience: September 2, 2015
New York
6 reviews
12 helpful votes
Follow Sarah K.
Unfollow Sarah K.
Share Review
Report Review

Walmart is a great place to spend your money on.
Many varieties of things
And cheap prices
But...
10%一100% the stuff aren't that good for example school supplies

Date of experience: September 1, 2015
Florida
5 reviews
12 helpful votes
Follow Ron m.
Unfollow Ron m.
Share Review
Report Review

Cheap Junk that looks good for a day. And I always feel like the shoppers should be in jail...

Date of experience: September 1, 2015
Florida
8 reviews
3 helpful votes
Follow Abby G.
Unfollow Abby G.
Share Review
Report Review

Easy and cheap
August 31, 2015

I liked the ease of having so much in one place and it was very well priced. In Florida for vacation and stopped in and was able to get everything we needed for the vacation home and things we forgot to pack and new swim suits. Good place, some of the workers hate their job and you can tell by their attitude.

Date of experience: August 31, 2015
New Jersey
11 reviews
20 helpful votes
Follow Kelly M.
Unfollow Kelly M.
Share Review
Report Review

I purchased two sets of outdoor cushions from Walmart.com thinking that it would be easy to return the ones I did not prefer directly to the store. WRONG! When I tried to return them to the store, they would only give me half the price as the price online was different than the store prices. I had the receipt and I was trying to do the return less than 10 days after receiving the item! I paid over $250 and they wanted to give me just $120 credit back. The clerk said the online site is like buying items from a different stores - they weren't linked and I would need to call the online service department if I wanted full price back! I was in the store on hold for over 20 minutes and asked the customer service representative in the store to talk with the store manager. He was not there, so, instead, the Assistant Manager came over. The Assistant Mgr said to just overide and give me the full return, the girl at the counter explained that this was not possible and that they needed a code from the online company. In the meantime, the online company finally answers and ask sto speak with the store representative. The Assistant mgr tells the online company that he is taking care of it and hangs up while the sales associate is yelling at him telling him not to hang up. The assistant mgr was wrong - he could not overide without a code and we had to call back and wait again for over 20 min. The whole thing was insane and I was there for almost three hours trying to work it out. In the end the online associate gave me credit and the store was supposed to return my items to the online company. A few days later my return was taken back because the store never returned my items to the online company. I am still fighting to get my refund - AGAIN!

Date of experience: August 31, 2015
Illinois
2 reviews
21 helpful votes
Follow Mack N.
Unfollow Mack N.
Share Review
Report Review

Love hate relationship
August 31, 2015

Some days you can love this place, others you could just curse them to hell, why can't they get their act together more.

Date of experience: August 30, 2015
Indiana
2 reviews
1 helpful vote
Follow Anthony E.
Unfollow Anthony E.
Share Review
Report Review

When you have health concerns, Walmart.com can help, with the pharmacy department being available to talk on the phone before you purchase a medical supply online from their store.

Date of experience: August 30, 2015
Illinois
6 reviews
4 helpful votes
Follow kaseem j.
Unfollow kaseem j.
Share Review
Report Review

What the nerve
August 30, 2015

They falsely took me in for stealing and embarrassed me.

Date of experience: August 29, 2015
Germany
1 review
0 helpful votes
Follow Hodor U.
Unfollow Hodor U.
Share Review
Report Review

They suck, dont pop, dont roll and break after a day of use

Date of experience: August 29, 2015
Illinois
1 review
0 helpful votes
Follow Jacquelyn R.
Unfollow Jacquelyn R.
Share Review
Report Review

THIS IS THE WORST STORE I HAVE EVER BEEN TO THE ASSOCIATES ARE RUDE, THE CSM ANDREA IS RUDE CASHIER ASHLEY IS RUDE CO MANAGER ALEX IS RUDE AND LET'S NOT FORGET STORE MANAGER JEANNINE HAS NO CONTROL OVER THIS STORE... GO IN FOR TEA AND INSTEAD OF BEING GREETED I FELT LIKE I WAS WALKING INTO A SOCIAL GROUP BECAUSE INSTEAD OF THEM SECURING THE FRONT END AND CLEARING THE LINES THEY WERE TO BUSY GOSSIPING AND TENDING TO EACH OTHER THAN SERVICE CUSTOMERS... THIS IS THE WORST PLACE TO SHOP AND THE SERVICE IS HORRIBLE BUT I DON'T HAVE TO WONDER WHY THE STORE IS HORRIBLE WHEN THE STORE MANAGER ALLOWS IT

Date of experience: August 29, 2015
GB
2 reviews
15 helpful votes
Follow Riley H.
Unfollow Riley H.
Share Review
Report Review

Best mart ever
August 29, 2015

I had purchased two devices for my iPhone and they delivered on time and product quality is too good

Date of experience: August 28, 2015
Pennsylvania
1 review
0 helpful votes
Follow ryan m.
Unfollow ryan m.
Share Review
Report Review

They clearly hire people who like to disrespect there customers. This is the last time i am going to this walmart. I truly feel sorry for people who have to deal with there customer service. They clearly have no way of helping there customers and would rather yell at them in a nasty tone of voice if you ask questions about any thing. Not a walmart i would recommend to any one. Apparently the customer is always wrong here

Date of experience: August 27, 2015
Texas
4 reviews
0 helpful votes
Follow Carol D.
Unfollow Carol D.
Share Review
Report Review

I hate the hold that walmart has on my town. I will drive 35 miles out of my way and go to Denton or Sherman TX just so that I have OTHER PLACES TO SHOP. I don't even care if the item I am looking for costs more money as long as the money is not going to walmart I don't care.

Shopping Polar Bear

Date of experience: August 26, 2015
Washington
14 reviews
44 helpful votes
Follow S P.
Unfollow S P.
Share Review
Report Review

Great options to save
August 27, 2015

The one thing that I find most annoying about this site is that stupid popup that constantly asks me to sign up for their Shipping Pass pilot program.

Other than that, the site it well organized and loads fairly quickly.

Date of experience: August 26, 2015
Connecticut
7 reviews
3 helpful votes
Follow Joellyn B.
Unfollow Joellyn B.
Share Review
Report Review

If it's a new store, it's fairly easy to shop, with filled shelves & wide isles, and sometimes better bargains than other places.
Check out clerks are fast and on top of things.
But it's still a very long walk from Grocery items to Pet Food. Why aren't they together? It only makes sense. Guess they want you to find something NOT on your list.

Date of experience: August 26, 2015
Florida
4 reviews
2 helpful votes
Follow Toni B.
Unfollow Toni B.
Share Review
Report Review

Low total amount required for free shipping so we order our everyday items at Walmart.com. Fast delivery - super convenient to have everything from vitamins to toothpaste shipped directly to the house.

Date of experience: August 24, 2015
Maryland
2 reviews
0 helpful votes
Follow Fred L.
Unfollow Fred L.
Share Review
Report Review

Walmart
August 24, 2015

Ordering from Walmart is very easy and the great thing is that if for some reason, you are not satisfied with the order, it is very easy and convenient to return since there are so many Walmart stores. Not to mention great prices!

Date of experience: August 24, 2015
Louisiana
2 reviews
3 helpful votes
Follow Kiosha D.
Unfollow Kiosha D.
Share Review
Report Review

No problems
August 24, 2015

I recently ordered uniform shirts for my nephew from Walmart online and they arrived very quickly and the quality of the shirts are awesome. Very thick and they say anti-shrinkage. Great decision.

Date of experience: August 24, 2015