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Walmart

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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Found some very low price storage bins that they had been out of stock for couple of weeks. Quality was okay but can't complain about walmart' slow prices.

Date of experience: August 24, 2015
Iowa
3 reviews
8 helpful votes
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Awesome
August 24, 2015

I have ordered online many times. No problems at all. I especially love the e gift cards. However I did run into an issue where the employee was not aware of this product. I hope the stores will see to it that all employees are aware of this product if it's acceptable in their stores

Date of experience: August 23, 2015
Canada
4 reviews
12 helpful votes
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I won't shop online at Walmart anymore. And I gather from the press that revenues for the company are way down and largely due to poor online sales.
You get no specific clue about when the item will arrive. They come unannounced and either dump your item, in my case a sofa in the apartment lobby, or they take it away and make you call for another delivery of indeterminate details. Not only do you have to arrange for someone to accept your parcel, but it has to be someone who can move it from the lobby or hall into your apartment. Houses might even be trickier. Too much trouble if you are spending a lot of money. Leave me out of it!

Date of experience: August 23, 2015
Indiana
2 reviews
21 helpful votes
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I usually buy items from Walmart.com. I like the good combination of low price and high quality. "Site to store" is also an excellent service.

Date of experience: August 23, 2015
Maryland
4 reviews
1 helpful vote
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Excellent quality uniform tops. This was a great price with shipping. Loved shopping from home

Date of experience: August 23, 2015
GB
3 reviews
13 helpful votes
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Really nice but last time I ordered for a dress and I found that dress after two weeks I was really worried and i thought i have wasted my money but the dress i ordered was really wonderful

Date of experience: August 21, 2015
GB
2 reviews
9 helpful votes
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Best mart
August 22, 2015

Really nice experience they always cooperative and their prices are affordable comparatively to the market rates.

Date of experience: August 21, 2015
California
2 reviews
10 helpful votes
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WalMart is Best Mart
August 19, 2015

Best mart in my city always offering discount and very cooperative staff all you want is here.

Date of experience: August 18, 2015
Mississippi
1 review
0 helpful votes
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Do not use Walmart.com
August 18, 2015

Do not trust any posted price as they will not back them even after confirming the order nor will they let you know.

Date of experience: August 17, 2015
Louisiana
21 reviews
17 helpful votes
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Good for your basics
August 18, 2015

Other than the basics you can not mess up on (medical supplies, food, detergent, toiletpaper), you get what you pay for,

Date of experience: August 17, 2015
New Jersey
2 reviews
3 helpful votes
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I love Walmart's customer service. For 2 times, I called to complain that I didn't recite my items. They replaced my items right away. Love Walmart online.

Date of experience: August 17, 2015
Oregon
2 reviews
7 helpful votes
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Best mall in my city i love to get shopped from because they always offers discount :))

Date of experience: August 17, 2015
New York
2 reviews
0 helpful votes
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Online shopping,
August 18, 2015

When I go to Walmart it's to get my groceries, which has everything you need, They also have shopping for other things you may need, car care, shoes, baby clothes, children and adult also. So many things, Check a Walmart out today, you can find it!
I am always pleased with what I buy.

Date of experience: August 17, 2015
Ohio
5 reviews
4 helpful votes
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They have it.
August 18, 2015

If you need an item, they most likely have it at a good price.

Date of experience: August 16, 2015
Jamaica
11 reviews
37 helpful votes
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Shopping at Walmart
August 17, 2015

I am from the Caribbean so it is not very often that I get the opportunity to shop at Walmart but whenever I get a chance to do so it is usually a great experience for me. Whenever I visit the United States Walmart is usually the place to shop for me. The Walmart where I usually shop is a few miles away, but, I travel that distance because my first experience was great so I always go back to shop at Walmart.

What I like about shopping at Walmart is the fact that you can layaway, this is what I usually do. I work a few months, take my time to pay for the products and whenever my stay is up I pay the balance and take my products. This is great service because people do not always have the money to pay for goods and service all at one time. I hope they still have that service. I haven't been to the US for a while now so I hope nothing changes when I return.

Another service that I love is the very friendly customer service. I am from the Caribbean so I love great customer service and a family like atmosphere, this is what I notice about the employees at Walmart. They are very friendly and helpful and they give great customer service. They are family-like and they treat the customers the same. After a few visits, I was known by a few employees who are always looking out to assist me with my purchases and someone is always available and willing to assist me whenever I ask for assistance. They treat every customer equally as far as I noticed.

What I did not like though was the long line of people returning goods that they previously purchased. Maybe because that does not exist in my country, I am not used to that kind of service. I do know it is not as a result of buying inferior goods because I think they have great quality products. I just think it is the culture of the American people. They buy something and they do not like it anymore so they return it.

Overall I rate Walmart as the number one place to shop whether you live in the States or you are just visiting. I will give up shopping at Walmart for nothing, in fact, I am dying to go to the United States just to shop at Walmart. I shop almost nowhere else for items to take back to my country when I visit the US. Walmart is the place to shop.

Date of experience: August 16, 2015
Arizona
13 reviews
35 helpful votes
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Poor communication
August 16, 2015

Wallmart is competitive on prices that are comparable to same products elsewhere. A lot of their products are also poor quality and not found elsewhere. I found the biggest problem is that the stores seem to large to manage properly and at least half of the staff do not speak english well at all. They shake their head when they do not understand, but try to make you think they understand and it turns out to be a problem. Mostly for that reason and store being to big.

Date of experience: August 16, 2015
Ukraine
2 reviews
6 helpful votes
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Good service
August 15, 2015

I like Walmart - this is great example of excellent service!

Date of experience: August 15, 2015
Australia
3 reviews
9 helpful votes
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Excellent quality
August 15, 2015

I am so happy that walmart is doing great job. Everything reaches at home on time and this is the best thing of walmart.

Date of experience: August 15, 2015
Idaho
2 reviews
11 helpful votes
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Online orders
August 15, 2015

I have made several big purchase items online and there was no hassle and free shipping and I couldn't be happier!

Date of experience: August 14, 2015
California
3 reviews
6 helpful votes
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Always good just make sure you are getting the same item you saw else-wear.

Date of experience: August 12, 2015