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Walmart

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Ohio
7 reviews
3 helpful votes
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It is a good place to shop if you want to be left alone. Some of their prices are awesome.

Date of experience: April 29, 2016
GB
3 reviews
1 helpful vote
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Best Shopping Centre
April 30, 2016

Well, walmart is the best shopping centre which I have ever seen. I mostly shop via this site which is reliable and authentic.

Date of experience: April 29, 2016
Georgia
15 reviews
8 helpful votes
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They would get a four star review, however after a recent article on them selling poisonous frozen tilapia fish, is just plain sick and disgusting. Consumers should not have to read the ingredients to figure out if those long names are detrimental to their health; just don't bring it into the stores, and sell it people of Walmart. It's their job to read and figure out what's in the food they are making a hefty profit off of.

Date of experience: April 29, 2016
Illinois
24 reviews
24 helpful votes
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Excellent store!
April 29, 2016

Tho I have a general complaint about where they get the majority of their products from (China), other than that and how they treat their employees, I don't have any major complaints against this store. The website runs slow at times but that may be caused by much Internet Traffic to their site.

Date of experience: April 28, 2016
California
2 reviews
0 helpful votes
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I love their photo books. Of all the sites I have used, it is the best.

Date of experience: April 28, 2016
Oregon
5 reviews
0 helpful votes
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Weirdos
April 29, 2016

Packed and the check out ladie was a strait weird cat loving kinda person who tryed to tell me how i should raise my cats like hers.

Date of experience: April 28, 2016
California
39 reviews
20 helpful votes
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Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook

Date of experience: April 27, 2016
Alaska
9 reviews
54 helpful votes
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Everything for the Home and Garden at a great price

Date of experience: April 26, 2016
GB
2 reviews
4 helpful votes
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Pretty decent
April 26, 2016

Decent store, you can find a whole lot of things here. Makes it worthwhile

Date of experience: April 26, 2016
Florida
5 reviews
5 helpful votes
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A necessary evil
April 26, 2016

Ugh, what can I say about Walmart that hasn't already been said. Low, low prices, right? But cheap, cheap quality on anything that is meant to last more than a few months. Stay away from buying anything of great value here (except maybe a TV or something). But for your everyday bulk shopping of stuff, it's alright..

Date of experience: April 26, 2016
China
2 reviews
1 helpful vote
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Great
April 26, 2016

Great place to find just about anything you could ever need.

Date of experience: April 26, 2016
Florida
3 reviews
3 helpful votes
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In Walmart.com it is easy to buy, search for any item, find the description, compare similar items, delivery is fast inexpensive and in the case that you need to return an item you don't need to spend money in shipping. You can go to any Walmart store and return the item. One of the best prices in USA. I love it.

Date of experience: April 25, 2016
New York
2 reviews
12 helpful votes
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Have used numerous times. Always had a good experience. Returns can be tricky though.

Date of experience: April 25, 2016
New York
4 reviews
4 helpful votes
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Site is good
April 24, 2016

However
Watch out for added shipping charges at check out

Date of experience: April 23, 2016
Canada
10 reviews
10 helpful votes
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Excellent customer service! Fast shipping. The larger items tend to be more damaged however, they are good about exchanges.

Date of experience: April 22, 2016
District of Columbia
2 reviews
0 helpful votes
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I love to shop at Walmart! It's a great experience!

Date of experience: April 22, 2016
Minnesota
10 reviews
3 helpful votes
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Can't get replies.
April 22, 2016

Several times I've asked managers if they can stock products. They always tell me they will call me in a few days, then I never get an answer.

Date of experience: April 21, 2016
Kentucky
3 reviews
1 helpful vote
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Happy Shopper
April 19, 2016

I LOVE Walmart, and especially shopping online. The customer service through online services are wonderful, and they are always eager to help.

Date of experience: April 19, 2016
New Jersey
3 reviews
1 helpful vote
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Always a great price!
April 19, 2016

I recently purchased an item online that I had seen in the local WalMart for a fraction of the store cost, so I bought 5 of them for spares. Way to go WalMart.com!

Date of experience: April 18, 2016
Pennsylvania
4 reviews
1 helpful vote
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EASY SHOPPING
April 19, 2016

The past 2 years I have been using walmart.com to order grocery to send to my son at college. The shipping is free I think you have to spend about $50 to get it. I forget because I
End up spending between $100 - $200 at a time. One draw back, is that there are some things that they do not ship like bread. Why, I do not know.

Judy

Date of experience: April 18, 2016