VividSeatsReviews 2,376

Called Customer Service. I usually buy on line but had questions so called and spoke with Jake
He was very helpful and placed my order for Phila Eagles seats. I will call Jake from here on out to order tickets

The person " Justin" new what questions to ask and how to upsell me for the benefit of better seating.
Thanks for sparing me the online maze, so I can enjoy my birthday! :)

Justin Goodman answered all of my questions and made it an easy transaction. He found the best deal for me and I appreciate that.

Fees r too high. You want tickets for a $130 but ends up being $175 each! Why so much? We would buy more if the fees were not so high. Not everyone can afford this.

Excellent service. Great service. Friendly, professional and timely service. Customer Service wait time was less than two minutes. Loved the. Friendliness.

Needs a raise as you want to keep and reward great employees. He was very pleasant and professional.

I was surprised at how easy the process was in purchasing tickets much better over the telephone than on line. Bonus,,,, promotion discount.

Misinformation, rude customer service, misrepresentation of seating. The seating was to be together but when billing took place the seats were in groups of twos, but we are taking teens to this game and these seats of twos are scattered all around the stadium.

James was very professional, very patient and was extremely helpful. Excellent customer service you do not see that these days. James keep up the excellent work.

Milo guided me through my first online ticket purchase with expert opinions to help form an intelligent ticket choice with price and location factored in.

Monique explained everything to me, answering all my questions, all through the screaming of my grandkids. She had patience and was amazing. Thank you Monique!

I tried to order on line, but the website had a problem processing my order. I called Justin and he placed my order without a problem. The process was fast and easier than placing order online.

The sales man was very polite and offered me great customer service, and helped me with all my questions and took the time to search to help me get the best ticket..

Rene was very nice to deal with made transaction nice and easy! Cheaper than other websites. Will def be using vivid seats again

Called because I couldn't get a discount to come up on the internet sight. Thanks Mark for helping me get my seats at a gr8 price.

Appreciate the quick and easy ticket. Last minute plans for this show and your guy was great. Even gave me a funny joke. Off to Phish! Thanks

Rene Sanchez was very helpful and went above and beyond. He was very excellent.
I want to praise him for his assistance.
Thank you so much, Rene

Really frustrated, bad costumer service, the system couldn't deliver my tickets properly and they couldn't find my tickets nowhere.

She made my experience very easy. Great customer service. Very positive attitude. Made sure all information was accurate.