VividSeatsReviews 2,376

Caesar was wonderful! Answered all my questions, very polite, informative & helpful! He explained things to me that I could understand! Just awesome!

Just wanted to say that in a world where customer service is sometimes less than desirable, Michael is a gem! He was able to resolve my problem and was patient enough to call back to finish my order after I resolved a problem with my payment. I really appreciate his service!

The representative (Marg) was exceptionally polite, supportive and patient to ensure that I was getting the best deal and seat within my price range. Thanks

I had trouble with the website. Called Mark Beaver was my rep. He was awesome. Fast and friendly. Knew his job and walked me thru the process. I have my tickets, Very happy thanks

It got handled very fast and they had answers to all of the questions I had. She was very clear and made sure I was getting everything I wanted. I would say that you guys should read everything aloud to the person purchasing more because my name was misspelled but other than that it was all amazing.

I always like speaking with someone on the phone instead of shopping online. Monique was awesome. She was very knowledgeable and friendly. She helped us get the best deal for the tickets we purchased. Great job Monique. A total asset to the company.

I understood the Portugal. The Man show was sold out. I called Vivid Seats and was treated with great respect. It was a very easy transaction.

I am super happy and grateful for the attention received from Ray. Very patient, with a smile in his voice and showing that he loves and knows what he does. Thanks to you, I can go to see my dear Shakira, who is Barranquillera like me. Mire que en Barranquilla baila así! I hope everything will stay good after the concert.

It was a great experience. James was a helpful and friendly person. I thought that I wouldn't be able to get my tickets

Loved how easy it was for now on I'm doing it that way on a call! The phone call was helpful and nothing went wrong. Once I told the person on the phone where I wanted to sit he found it easily and it took maybe less then five minutes to do great way to handle it without the hassle.

Had spent considerable time trying to place order online and determine most cost effective method to receive the best possible deal. Contacted Aris who was able to lower somewhat the service fee charges which appear high. Would work again with Aris should the need arise.

The man taking my order was very informative and helpful. He understood what I wanted with little explanation
He was also pleasant and personable.

The customer service helper was very helpful. Did his best to get me what I was looking for and offered helpful tips.

Iris, if I remember her name correctly, was an outgoing agent. She would listen to my concerns, comments, and questions and give me as much feedback that I needed to have as quickly as possible. Our conversation didn't last hours which is good. We got things done with both of us being on the same page and I purchased the tickets I needed, and wanted.

Duanis was the person I talked to and was very accomadating and understanding of my needs. I had explaned that I just didn't understand the site was why I was calling for help. Thank you.

I ordered 8 tickets for Sept 23 Panthers and Bengals game so i could take my 6 grandsons I have only received info for 4 tickets I need help Here is the info number for just 4 seats ******* I need to get my other 4 tickets Thanks Patty *******@gmail.com

Called for very specific tix - aisle seats. Not only did he find them but in Row A which is even better. He is friendly, accommodating and best of all did not try to push a sale which made me want to do business with him!

First must say was very please that when the agent picked my call up I was able to understand him and was English. Was very through with answering my questions and took his time with me. Helped me find the perfect tickets! Then at the end of the call gave me his ext. If I was to have any problems or any other concerns with my tickets. Very pleased and satisfied with this company thanks you Nick B!

Excellent customer service and Tyler was able to complete my complex ticket situation in a timely and professional manner. And he met my budget.