VividSeatsReviews 2,376

I purchased tickets and they cleared. It was suppose to be an automatic transfer and they didn't arrive. I called in and the customer service rep informed me there was a glitch and the tickets I purchased were not available.

I called the customer service line because I could not use my 10% off birthday reward coupon and wanted to purchase tickets. The representative who answered my call, Samantha S, was the greatest and most helpful representative I have ever talked to on the phone. She told me that she could help me to buy the tickets right over the phone and that she would give me the 10% off for them. She was so kind and so helpful that she made the process of buying my tickets so smooth and easy. She made my experience a great one.

Abdel was AMAZING! He saved me so much time & money, with his awesome service! After the transaction, another awesome duder, took the time to send detailed receipts of my 2 purchased. THANK YOU SOOOO MUCH VIVID! You made this Metal Head so GEEKED!

Thanks Again,
Forever Customer
Jeffrey Fazekas

Purchased Celtics tickets in August 22($870 confirmed seats) for October 2,2022 game. Day of game they said only had 2 tickets available and sold my other 4. Disputed several times and no resolution till this day. Had rented a room just for this event. Credit care company is stating they rejected my dispute because all sales are final. It's not final unless I had the tickets available which I didn't. Never again. Don't use this site they are horrible.
Date of experience: October 02,2022

Do not trust them, they hide charges and will overcharge you for tickets that are way cheaper elsewhere. 100% worst ticket website out there!

I give vivid seats a 5/5 stars, mostly due to Marcel, who helped me get tickets to see Metallica when I called vivid seats for help

Anthony S. Was very helpful and reassuring with all the questions i had and made the process so easy! I will absolutely be using him for all future purchases.

My husband purchased tickets for a
For us to see my favorite singer almost three months before the concert (purchase date November 2022) the concert is today February 17,2023. We received and email only two weeks ago stating that our tickets were canceled due to the reseller violating vivid seats reselling policy for selling tickets over an amount allowed for reselling. Worried we called and after being put on hold for a couple of times for long periods, the first rep told us we were okay not to worry they will reach out to the reseller and resolve the situation and we'd still be able
To attend our concert with our seats. We were 100% garanteed (her words) and told they'd email us. However they did not so we called again the second rep told us that vivid seats has tried to reach out to the reseller and they have not been able to reach her. They said they'd email us with status updates which we never received. Worried with the concert date approaching we called again, and we're told they are still trying to reach reseller. They'd email us. Then three days before concert they emailed us an URGENT IMMEDIATE ATTENTION REQUIRED…It stated we needed to call vivid seats. When we called they told us there is nothing they can do for us but find us other seats or refund our money. We said other seats but then we were told the only seats available were in the highest point of the venue when the tickets we purchased were orchestra seats. We are truly disappointed with the way we were strung along. If they would have been honest with us on the first call we would have been still been able to purchase other tickets and get the refund for the first tickets purchased but we kept being told that this will be resolved. We trusted what vivid seats were telling us. This concert was important to me, a special occasions. I will NEVER use vivid seats again and I will encourage my family, friends, colleagues and anyone else looking to purchase tickets for events to NEVER USE VIVID SEATS!

No wait time. Customer service provider, Abel, wasted no time in helping me secure tickets. I experienced connection issues with my computer which left me in a holding pattern. He was able to quickly check their system for orders and then helped place the order that had failed.

This was my first experience purchasing tickets. I'm very happy I chose Vivid Seats because I spoke with a young lady named Barbara who went above and beyond searching for seats to a concert that my family wish to attend. She spent a very long time on the phone with me, answering my questions and searching numerous sections and seats to find exactly what I was looking for at a price to suit my needs. As I said this was a new experience for me as I have not purchased tickets before but without a doubt I will use use vivid seats and keep Barbara on retainer as I know she will go out of her way to make sure her customers are taken care of.

I am recovering from a broken foot and saw price on Kiel parking lot ticket they sent after I purchased clearly stated $23 and also had lot 1 parking for Kiel center. There is only one lot and I paid an additional $60 on top of the $23. I did not get to park any closer but rather top of garage. I am not sure how one would know that this parking garage only has one lot only and no reserved lot unless you know St. Louis. Needless to say I had to walk very far on my recovering foot and there was no special lot or reserved space for us even though we were priced gouged 40 extra dollars. When I tried to resolve this with customer service, the lady tried to tell me there was no one to escalate The call, would not give me her last name, would not give me corporate's number. If you go through park mobile app directly, you will only be charge the $23 and vivid seats can charge basically what they want for that same parking. I am not sure how this is legal, but had I not been recovering from a broken foot- it would not have been so bad being deceived that you are paying for better parking.

Despite of the good will of the sales and costumer service teams, I had an, overall, disappointing experience with Vivid Seats. I tried buying 4 tickets for Lakers x Nuggets game four times, and all those times, the purchases were cancelled. I was persistent and tried using other cards as well, but I still received cancelling emails. The tickets values were charged at the moment, so the problem wasn't with the cards. However, even if I asked, no one could tell me the exact reason why my purchases kept getting cancelled. At the end, I just gave up trying to buy from Vivid Seats.

Thank you so much Rafael C. For helping me purchase tickets to Taylor Swift the Eras Tour for my daughters 18th birthday. She is going to freak out and I will forever be grateful for the memory I'll have from giving her this gift. You were so kind and so patient, all representatives should take notes from you. Thank you again!

Lynn S.

This morning I called about Madonna tickets and spoke to agent Samantha. I wanted to know the total price with fees and she was happy to oblige. I already knew what section I wanted and I didn't feel any sales pressure from her. Samantha gave me her extension number and offered a discount if I decided to call back and purchase. I thought about it and called back later in the day. She remembered who I was and just asked which of the 2 rows I wanted from our discussion earlier. She made the purchase process very easy and I would definitely call Samantha in the future if I need tickets.

The one thing that stood out to me was the representative Tiara she was awesome she went ahead and added a discount for me without me even having to ask which I thought was great and good customer service skills. Thanks girl.

My experience with Ren was absolutely amazing! She was kind and very professional she helped me with everything I need!

DeeDee did a great job finding me options and getting me the tickets I was looking for. This is a super easy platform to use and is very convenient.