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VividSeats

3.0

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VividSeats Reviews Summary

The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.

This summary is generated by AI, based on text from customer reviews

service
336
value
324
shipping
215
returns
197
quality
269
This company responds to reviews on average within 19 days

We monitor reviews for authenticity

Massachusetts
2 reviews
0 helpful votes
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Live is just better
December 10, 2019

I was becoming frustrated trying to complete an online purchase for Spring
Training tickets. I blew off the sight I was fighting with and called
Vivid Seats.
Morgan, my rep, was very helpful and pleasant and had my ticket order placed in no time. A live person is so much better than an uncooperative website, hands down! I will buy again. Thanks, Morgan.

Date of experience: December 8, 2019
Pennsylvania
1 review
0 helpful votes
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We were looking to buy tickets to Moulin Rouge, the current Broadway hit... Mike was extremely helpful, patient and arranged for us to be successfull!... Thanks, Mike!

Date of experience: December 7, 2019
Virginia
1 review
0 helpful votes
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The Best
December 9, 2019

I'm happy to report that I finally found a place that takes the work out of securing tickets. Mark B. Addressed all my questions in a snap and in record time. I'll use your service every time.

Date of experience: December 7, 2019
New Hampshire
1 review
0 helpful votes
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Joshua was a tremendous help in my purchase and seating. His personal knowledge was a great asset. Additionally he was pleasant, friendly and professional. He is a genuine member of your team. Thank you Joshua

Date of experience: December 6, 2019
Pennsylvania
1 review
0 helpful votes
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I had questions, lots of them, as I have never purchased tickets this way before. Lilly was amazing. She answered all my questions, alleviated any concerns that I had. She gave me a little discount which was super nice and helped me to purchase tickets for the concert of my dreams! I ended the phone call with her in tears, happy ones! She was amazing and so very helpful.

Date of experience: December 3, 2019
Pennsylvania
1 review
0 helpful votes
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Awesome
December 1, 2019

Mark b. Was awesome helped us to purchase nfl tickets for the first time on vivid Very patient very helpful and quiet frankly a pleasure to work with Awesome really. Could not be more pleased. Thank you mark

Date of experience: November 29, 2019
California
1 review
0 helpful votes
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Great
December 1, 2019

Quick and easy help from a sales rep Daniel F. Purchased tickets and were delivered within 15minutes

Date of experience: November 29, 2019
Massachusetts
1 review
0 helpful votes
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Very good service
November 29, 2019

Ryan spent time with me to look on the seating venue and help with the pricing. He didn't make me feel rushed at all. I would recommend Ryan and Vivid Seats to all.

Date of experience: November 29, 2019
Florida
1 review
0 helpful votes
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I was having problem placing online order and called Vivid Seats Support Line and got Arnold instantly and took care of me and provided em 5 start support on this Thanksgiving Day! Way to go Arnold!

Date of experience: November 28, 2019
Canada
1 review
0 helpful votes
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Very helpful
November 28, 2019

Monique was very helpful in assisting with my ticket purchase. This will be the first place I come to look for tickets in the future.

Date of experience: November 27, 2019
Illinois
1 review
0 helpful votes
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Great customer service
November 28, 2019

Monique helped me with my order over a 3 day period bc I had some trouble with the payment. She was patient and helpful the whole way through. Had a great experience with her!

Date of experience: November 27, 2019
Alabama
1 review
0 helpful votes
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Great help!
November 25, 2019

Luc was friendly, helpful, kind and very assertive in helping me to secure a ticket. I would call back and use vivid seats for tickets in the future. Thank you for the help from
All of you. Sincerely, Kirk

Date of experience: November 25, 2019
Canada
1 review
0 helpful votes
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Great Service
November 25, 2019

Purchased tickets from vivid yesterday just wanted to say it was over all a great experience. I would highly recommend this service to a friend.

Date of experience: November 25, 2019
Indiana
2 reviews
0 helpful votes
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Great tickets
November 25, 2019

I was having trouble buying my tickets online the agent was great at explaining, what was going on and walked me this the procedure thank you Joe

Date of experience: November 24, 2019
Illinois
1 review
0 helpful votes
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Awesome agent!
November 24, 2019

Dontay was extremely helpful in assisting me in ordering tickets. I will definitely reach out to Vivid Seats when I am in the market for future tickets.

Date of experience: November 22, 2019
Ohio
1 review
0 helpful votes
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Calling in to get my tickets was less painful than I expected, I was able to get tickets in the section I wanted and I wasn't on the phone very long.

Date of experience: November 22, 2019
Massachusetts
1 review
0 helpful votes
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I have had great experiences purchasing online and in a couple of instances have needed to speak with customer service and had excellent interactions with Mark. Highly recommended agency.

Date of experience: November 22, 2019
New York
2 reviews
0 helpful votes
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We got great seats early enough to give them out for Christmas! I want to have them in our hands quicker though

Date of experience: November 22, 2019
Arizona
1 review
0 helpful votes
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I had a difficult time getting my tickets ordered at first and it was extremely frustrating but Mark was excellent. He has a lot of patience and never once was rude to me or got frustrated when the order kept getting declined. This was a process of over 2 days and he did everything he could to help me until I finally got my tickets 2 days after our first conversation over the phone. He's a very good and helpful worker. If I ever use vivid seats again in the future (which I probably will) I would ask for Mark personally. 5 star service

Thank you

Date of experience: November 21, 2019
Virginia
1 review
0 helpful votes
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Stellar customer service
November 22, 2019

Morgan M. Was very kind and professional! He was very knowledgeable in helping me with the selection of seats in my local arena for an enjoyable basketball game.

Date of experience: November 21, 2019

From the business

Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.

Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.

In our commitment to your safety, we keep all of your personal information secure and back every orde...


vividseats.com
Founded in 2001
Chicago, IL