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VividSeats

3.0

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VividSeats Reviews Summary

The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.

This summary is generated by AI, based on text from customer reviews

service
336
value
324
shipping
215
returns
197
quality
269
This company responds to reviews on average within 19 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Wwe tickets
December 28, 2019

The representative helped me save a few bucks and answered my questions promptly. Her name was monique and very friendly and explained the charges.

Date of experience: December 26, 2019
Illinois
2 reviews
2 helpful votes
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Awesome customer service. Hopefully the end result is as pleasant as the help I received to get tickets.

Date of experience: December 20, 2019
Louisiana
1 review
0 helpful votes
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Great customer service
December 22, 2019

I was pleased with service but found cheaper tickets from stub hub and tried to call back to see if vivid seats would price match and they would not. It was over $100 difference so it would be awesome if you all could consider price matching. But overall happy.

Date of experience: December 20, 2019
New York
1 review
0 helpful votes
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First time using Vivid Seats. I was a bit apprehensive, particularly since I had also never used Flash Seats (the ticket transfer site being offered). Luckily, I called the toll free number and Quentin ("Q") walked me through everything. I will be calling him again next time I need tickets!

Date of experience: December 20, 2019
Texas
1 review
0 helpful votes
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Awesome
December 22, 2019

Ms. Shavonne was so patient and kind to me; she didnt not stop until my purchase went thrrough and for that i was greatful now my husband get hus Christmas football ticket
Thsnk you Ms. Shavonne

Date of experience: December 20, 2019
New York
1 review
0 helpful votes
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Very Helpful
December 22, 2019

Ryne was very courteous and helpful in finding me the best seats for the show. Very easy to work with and very patient.

Date of experience: December 19, 2019
Minnesota
1 review
0 helpful votes
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Chris Made my experience buying tickets very easy He was really on top of Delivery of the tickets, I await a Great time at the Outback Bowl

Date of experience: December 18, 2019
West Virginia
1 review
0 helpful votes
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Awesome rep
December 17, 2019

Monique M was absolutely amazing. You need more of her. Knowledgeable, personable, and an absolute joy to work with. If you do not give her kudos or look at her for advanced positions then you all have no idea what you have

Date of experience: December 16, 2019
Georgia
1 review
0 helpful votes
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I have used VividSeats before online and this was the first time I called and spoke with a person. Lillian answered all of my questions and was so helpful, professional and courteous. Wonderful experience and she took care of exactly what I wanted and all the information was sent to my email within minutes. 5 stars for VividSeats. They always have what I need. Thank you!

Date of experience: December 14, 2019
Pennsylvania
1 review
0 helpful votes
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I was having a problem with the order on line I called and all was done within a few minutes! Thank you for your help!
Nancy Williams

Date of experience: December 14, 2019
Germany
1 review
0 helpful votes
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Did get
December 15, 2019

Cheaper then ticket master the man took his time and helped me to compare prices and seating for a better veiw

Date of experience: December 13, 2019
California
2 reviews
0 helpful votes
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Superior Customer Service
December 14, 2019

I needed information on the Christmas Day Laker game and was so thankful for the service given by John. He was thorough, knowledgeable, and pleasant to speak with. John's customer service was professional and truly expressed care for me as a customer. Wonderful experience purchasing tickets through Vivid Seats! Definitely recommend it.

Date of experience: December 13, 2019
Oklahoma
1 review
0 helpful votes
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Helpful
December 15, 2019

I being new to this online ordering and getting your tickets via email had a lot of questions. Joe was very helpful and patient with me!

Date of experience: December 12, 2019
North Carolina
1 review
0 helpful votes
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Great experience!
December 14, 2019

Luke was super helpful, processed my transaction with discount, and was very friendly. He fixed the issue I was having in app and got me the tickets I wanted.

Date of experience: December 12, 2019
New Jersey
1 review
0 helpful votes
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Luke made my first time experience very easy and enjoyable. If I order again I would love for Luke to help me. I will call and ask for Luke.

Date of experience: December 9, 2019
Canada
1 review
0 helpful votes
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Great service
December 10, 2019

I've been told this is out of your power, but if we could have the tickets we're buying earlier than 2 days before the event. That would be appreciated.

Date of experience: December 9, 2019
Texas
1 review
0 helpful votes
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Great customer service
December 10, 2019

Monique was so helpful and made sure all my information was correct and that I was purchasing the tickets I needed at a great price. Very friendly and seemed like she truly cared about her customers.

Date of experience: December 9, 2019
Canada
1 review
0 helpful votes
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Great representative
December 10, 2019

When calling in to purchase ticket the representative was EXTREMELY helpful and polite. Prices were reasonable for resale

Date of experience: December 9, 2019
New York
1 review
0 helpful votes
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AMAZING service
December 10, 2019

Matthew helped me find tickets for the Brian Wilson show. He was very helpful and I had the tickets in less than 10 minutes! Thank you for your help! And thank you for being kind!

Date of experience: December 8, 2019
Texas
1 review
0 helpful votes
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Great
December 10, 2019

It's a pleasure ordering tickets with y'all thanks. Been ordering for years now and I never had a problem

Date of experience: December 8, 2019

From the business

Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.

Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.

In our commitment to your safety, we keep all of your personal information secure and back every orde...


vividseats.com
Founded in 2001
Chicago, IL