VividSeatsReviews 2,376

This is fraud! I attempted to purchase tickets on this website, completed all steps, and when I got to the final step to confirm my purchase, I clicked "confirm". The website told me, "Oops, looks like someone just bought these tickets". These were the only seats available on the website that I wanted so I instead went to Ticketmaster and bought different seats, The next day, I saw emails from Vividseats confirming my purchase of the original seats. I immediately called, spoke to 3 different people explaining their website told me someone else had purchased the tickets. After 1.5 hours on the phone, I was just repeatedly told I had purchased non-refundable tickets so there was nothing they could do. They would not let me speak with a supervisor, stating it's not their policy to let customers speak to supervisors. They said my only recourse was to try to sell the tickets on their website which, you guessed it, they take a fee for. THIS IS FRAUD! I have filed with the BBB as well.

I called today because I was having trouble seeing the fee included in the final price. The wait for a customer service was not long at all and the representative I got, Ruddy, was a complete pleasure. I prefer Vivid Seats to other ticket resale companies due to the great promo codes and customer rewards but thanks to Ruddy C., I'm definitely sticking with them. For the best price I scored tickets for my Dad to see the Duke Blue Devils for Christmas. Thanks Vivid Seats and thank you Ruddy.

I've gone to a lot of events and used a lot of different ticket agents. This is by far the worst I've ever dealt with. Didn't receive my ticket but still got charged. Tried to talk to 2 different customer service people who were no help. Didn't even offer any sort of "here's what we can do" help when it's was THEIR APP that wasn't working. Awful experience and I will never purchase tickets through them again.

I could not get access to my tickets. So I started contacting them two weeks before the concert asking for help. The ignored me. I continued to ask for help every day for two weeks saying I could not access my tickets, they continued to ignore me. The concert came and went and I sat at home. $300 out the window.
After the concert I continued to contact them asking for a refund, they ignored me for 6 weeks. Finally after 6 weeks they sent me an email saying that it was my fault amd they would not refund my money. I explained in detail all of the facts but, without any substantive explanation they just said it was my problem and no refund. So I am out $300. Their 100% guarantee that you will get your tickets is worthless.

I have used Stubhub, Ticketmaster and Seatguru multiple times with no problems. So if you don't want to risk loosing a lot of money to a company that obviously does not care about your experience use one of the top companies not some fly by night shisters.

Hello my name is Adrian Mitchell,

I have used Vivid Seats for multiple events and have been satisfied thus far. Unfortunately my recent experience with them and upholding their policies has been unacceptable. I spoke with Senior Customer Care Specialist - Jela and she refused to let me speak to her supervisor. I explained to her that due to the person I purchased my tickets from providing me the tickets two days late resulted in me having to cancel my plans. I was told the tickets would be here on Saturday 20 November 2021 but I did not receive them till 11:43am 22 November 2021. I had already had to cancel my plans and no longer was in the city so I am unable to attend the event. I emailed the company on Saturday also requesting that my tickets be accredited to my account but Jela told me that this was not something she could do. She did not show me good customer service. I am considering not using this app or service again. If they cannot uphold their policy or ensure their customers get their tickets in a timely manner.

Buyer Beware. Bought tickets a month in advance. Life happens and could not go to the concert. They would not refund/cancel and did not send me the ticket until just hours before the start of the concert so I could not even try to re-sell them.

Tried purchasing tickets online and had issues due to billing error. I called and spoke with Leonardo and he was very helpful in helping me find tickets!

I bought tickets for an event. 2 days before the event I received an email urging me to respond to an email I never got in order to download tickets. I called for assistance. The person couldn't help, so she cancelled my tickets and tried to reissue them. The seller never responded so I was left with no tickets. I attempted to use the "insurance guarantee" to recoup my money. They refused since not getting my tickets was not included in their reasons for reimbursement. Both are scams!

This has been the worst experience of any company I have ever used for anything. At this point I have spent hours of my life trying to get a refund or credit for a concert they cancelled, as it says they will do in their agreement upon purchase. They continue to transfer and put on hold and then just hang up and do not respond to emails.

Head some trouble on the website so I called the number with essentially no expectations but the nice lady that answered was super helpful and got my checkout done super quickly and painlessly!

I went on to the Vivid Seats website and searched for seats to an event. I selected the seats I want and went through the purchase process. When I clicked the purchase button, I received a message stating that someone had purchased my tickets - there was no confirmation page or anything - it just kicked me back to the spot where I could choose other seats. I then went to another ticketing site and purchased tickets.

THEN I get an email from Vivid Seats congratulating me on my purchase... and they had charged my card.

I contacted Vivid Seats through their online chat and also spoke to a manager via voice and they refused to cancel the order.

THEIR website messed up... and now I am stuck with the tickets. It's a scam.

Vivid is Terrible! No way to contact a seller? What year are we in? People need to communicate. Big oversight on Vivid. Also, chat feature and phones rarely work, "Busier than expected." Better companies expect to and plan for being busy. Not Vivid. Instructions for, "I lost the email that contained the link to download my e-tickets. Can you re-send it?" are outdated/inaccurate. Get it together Vivid!

Had some credit I needed to call to use. Remy was awesome and helped me out fast and efficiently - we were able to use the credit, find all the events I needed and get processed quickly. Thanks so much!

Jose was fantastic at getting my order for multiple tickets completed! He answered all my new customer questions and got the order organized. It would have taken me forever to figure out how to do it from the website! Thank you.

October 1st, 2021
Jose U. Did an exceptional job in helping me find 2 seats at the BNP Indian Wells Tennis Tournament! He needs to be recognized and I would give him an outstanding rating! He is very professional and friendly and this company VividSeats needs to give him a raise! You are very blessed to have such a exceptional employee who is very quick and knowledgeable, plus gets his work completed in amazing time!
Thank You Jose U.!
Lisa R.

I bought tickets to an event that was cancelled. Vivid seats refuses to refund my money stating the event has been "postponed." The event has no postponed date and I have been notified through the venue it was cancelled. Vivid seats customer service is absolutely no help and told me to resell my tickets to make some money back. There was no solution ever offered but sorry you can't get a refund. Their tickets are completely up-charged and their customer service is awful! Do not buy from them and lose your money like I did. I've lost $473 for an event that was cancelled and the event itself refunded their customers my biggest mistake was using vivid instead of the event website itself. I'll never make that mistake again and I hope you don't either!